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Kempinski Hotel Suzhou

Agoda.comUS$153*
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#21 of 1,427 Hotels in Suzhou
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$153*
US$153*
US$153*
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Kempinski Hotel Suzhou
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385 Reviews from our TripAdvisor Community

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Showing 77: English reviews
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Brasilia, DF
Reviewed 1 week ago

we stayed there in November 2016, the staff was very nice and the location was great ! its is a huge building nicely done and the food was very good too. We strongly recommend a visit , Suzhou hás great and historical placês to visit , we just loved !

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Helpful?
Thank Claudya P
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Claudya P, We are proud that our work pays off. Thank you for sharing your experience at our hotel with the Tripadvisor community ! See you hopefully soon again. Please don't hesitate to contact me directly for your next booking. Yours sincerely, With best regards, Gerhard Bosse General Manager Kempinski Hotel Suzhou gerhard.bosse@kempinski.com

Peoria, Illinois
Reviewed 4 weeks ago via mobile

Way below standard health club closed pool not functional restraints bad unless you a German beer drinker, happy hour serves day old food, club floor check out not working forcing me to lug my luggage all the way down no help provided

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Helpful?
Thank M5189NKrobertn
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Mr./Mrs. M5189NKrobertn, Please rest assured that I will personally follow-up on your experience at our Club Floor, as our standard is to provide luggage service, check-out, fresh snacks, etc. Our Health Club inclusive our Gym and our Olympic size pool were closed for annual maintenance during your stay, however the Health Club in our sister property (situated 700m away...

Czech Republic
Reviewed 17 April 2017

I have stayed at this hotel first time for business reasons. This hotel is located at great place, in very nice and quiet area, close to nice lake. I had no too much time to investigate a neighbourhood but just a few from window is excellent. Rooms are big and bed is very comfortable. Bathroom is also big a pretty...

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Helpful?
Thank Robert J
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Mr. Robert J. We are happy and proud that we could meet your expectation. Thank you for highlighting the advantages of our hotel. I will forward your compliments regarding the service provided by my colleagues. We hope to see you soon again. With best regards, Gerhard Bosse General Manager Kempinski Hotel Suzhou gerhard.bosse@kempinski.com

Saint Paul, Minnesota
Reviewed 30 March 2017 via mobile

I have stayed at this hotel many times. Very nice hotel, you will not be disappointed. Very nice rooms, staff is helpful and kind and gives a warm reception. The hotel is located is a very convenient location.

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Helpful?
Thank DMSR9999
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear DMSR9999, Thank you for your time to post your impression. We are very proud to meet your expectation and we are looking forward to welcoming you soon again ! With best regards,

Dusseldorf, Germany
Reviewed 18 January 2017 via mobile

Book the breathtaking Panorama Suite! and you explore heaven in Suzhou. First: the drive to the Kempinski Hotel - best at night - is like toward a secluded fairytale castle. Second: The swimming pool and spa is fantastic and probably the best in town. Third: The chef is so talented he creates purely fresh magical surprises for people with all...

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Helpful?
Thank Sabi W
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Sabi W, The entire team is proud after your review was published ! Thank you for taking the time and sending us your comments. I totally agree, that our 50 meter (Olympic size) pool, is a hidden gem. We hope to see you soon again & Gong Xi Fa Cai,

Brussels, Belgium
Reviewed 15 January 2017

Although it is a little bit far away from my office I sometimes stay at Kempinski Hotel Suzhou as the area is very pleasant, near the lake and a golf course. This time I had the chance to be upgraded to a lake view suite on the 15th floor. A great experience !! Size is impressive, probably well over 100...

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Helpful?
Thank Jean Francois V
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Jean Francois V, Thank you very much for highlighting so many advantages of our hotel. We also appreciate to learn about your view regarding the electrical plug situation, which we will attack with immediate effect. We hope to see you soon again. Yours sincerely,

Gothenburg
Reviewed 13 November 2016

We stayed at this hotel for an outside Conference. It is a very large Place and can sometimes feel a Little empty. The rooms are very large and has got everyhting you would want. WIFI is on the slow side. We hade breakfast in the executive lounge which was very pleasant. They had most things you would want. Our gala...

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Helpful?
Thank sweanne
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Sweanne, Thank you very much for your detailed observations and remarks. We are proud that our hotel could meet your expectations. Please rest assured that my department heads and I are making constantly various efforts to improve in terms of product knowledge and the level of service standards. We are looking forward to seeing you again, soon. With best...

Hong Kong, China
Reviewed 5 November 2016

This is a well known hotel for more than ten years build in Suzhou. The staff quality has been declining and service is very slow in the front desk or in any of the restaurants. Hotel rooms are big and well designed. But I was a bit disappointed about the quality of service there, though rooms are of good quality...

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Helpful?
Thank dorluk
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear dorluk, Thank you for taking the time to publish your review. We are now in our 9th year of operation and we are striving to exceed our guests expectation every day. Please accept my apologies, if you had to experience a service level that did not meet our usual high standards. We hope to see you soon again. With...

Reviewed 5 November 2016 via mobile

I often visit the hotel for lunch or an evening meal. Each time i visit, the staff make me feel warm and very special, the extensive food offering is fantastic with many different themed restaurants. My favourite is the German bar as they brew their very own beer. I will continue to visit as often as I can A must...

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Helpful?
Thank Brian G
Reviewed 21 October 2016 via mobile

I have stay in many kempinski Hotels, this is one of the best ones. Beautiful Lake view from the rooms and from the bar and lobby Cafe Also Rooms with golf club view, mine is lake view, I preferred lake. Paulaner Bar is nice, good beer and live music. October 21th, is raining day today, but still amazing view.

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Helpful?
Thank IVAN M

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace. ... more   less 

Additional Information about Kempinski Hotel Suzhou

Address: No.1 Guobin Road, Industrial Park, Suzhou 215021, China
Region: China > Jiangsu > Suzhou
Price Range: RM599 - RM1,043 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Suzhou 5*
Number of rooms: 458
Reservation Options:
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Hotel Style:
#9 Spa Hotel in Suzhou
#12 Business Hotel in Suzhou
#20 Luxury Hotel in Suzhou
#42 Best Value Hotel in Suzhou
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Questions & Answers

Questions? Get answers from Kempinski Hotel Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a higher rooms the views are amazing !”
ClaudyaP, 19 May 2017 | Read review
“Choose rooms facing the lake is of a better view.”
dorluk, 5 Nov 2016 | Read review
“high floors must have amazing views”
citygoers202, 15 Jun 2016 | Read review
“ask for seaview rooms”
DownUnder86, 29 Apr 2016 | Read review
“Pick a room with Golf court view”
igora748, 20 Jan 2016 | Read review
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Prices are for 1 room, 2 adults
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