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InterContinental Suzhou

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#4 of 1,405 Hotels in Suzhou
Certificate of Excellence
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InterContinental Suzhou
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478 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Suzhou
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Showing 268: English reviews
Shanghai Region, China
Reviewed 16 September 2014

If you checked into this hotel without using credit card, be sure you either have lots of cash on hand or have enough balance on your bank account so your debit card can cover the big deposit money the hotel requires when checking in. The deposit money is about two times of your room charge for the entire stay. It...

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Helpful?
Thank H J
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We have shared your comments with hotel management team and we are really sorry about your check-in experience. Our management team would like to reply to you in person and learn more details. Would you please share your contact information with...

New Zealand
Reviewed 12 September 2014

If you are a IHG member - check in upstairs!! The service at the front desk on checkin was the only downfall in our stay at this hotel and once we entered the club lounge service levels returned to an "Intercontinental Level". NZ ice cream available, a huge bonus - along with directions to the most awesome foot massage 5...

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Helpful?
1Thank AnnaMA2002
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We have shared your comments with hotel management team and we really appreciate your recommendation for our Club InterContinental. However, we are sorry about the check-in experience you mentioned, our management team would like to reply to you in person and...

Hong Kong, China
Reviewed 3 September 2014

I stayed here as a part of a business trip for a local conference. I made the booking online, and am an Ambassador Gold member. The stay was for 1 night only. Check-in took a little bit of time, but only because a big group was checking in. My room was ready for me, as were my colleagues' rooms HOTEL...

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Helpful?
1Thank CheezBurgernParadise
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We are very grateful to receive your detailed comments about our facilities and service. We have shared your feedback with the hotel management team especially the...

Melbourne, Australia
Reviewed 2 September 2014

Located in the Suzhou Business Park, a little far from the old city centre but nicely located next to a shopping mall. Ideal for visiting the Park. Got free upgrade to a spacious spa room with a round spa in the middle of the room. Helpful staff, easy transport to Shanghai airport with a hotel car.

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Helpful?
Thank Lei D
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We really appreciate that you liked our facilities especially the Premier Lake Room. InterContinental Suzhou occupies a perfect location which has easy access to shopping malls,...

Sydney Olympic Park, Australia
Reviewed 30 August 2014

Located in Suzhou sip, room with great lake view and close to modern complex and leisure entertainment facilities. The breakfast was great. Also, the sky lounge bar located at the top of the hotel is worth mentioned. At night, you can see this elegant high class place and the view of Jinji lake will all under your eyes.

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Helpful?
1Thank Jing L
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We are very grateful that you like our rooms and breakfast, especially Sky Lounge at the top floor. We really appreciate your compliments and the feedback...

Brescia, Italy
Reviewed 26 August 2014

I have been in this amazing hotel twice in 2014, for my working travel. Really comfortable rooms, the best is the side with the view of the lake, but also the opposite side is not so bad ;) Always clean and warm. Wonderful breakfast, the best ever tried! There are also a great Italian restaurant and a chinese restaurant. Again,...

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Helpful?
Thank Valentina F
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. And we are really grateful to receive your compliments for our rooms, restaurants and gym also the swimming pool. We strive to achieve excellence at every...

Mijas
Reviewed 25 August 2014

Great view from the room which was well appointed with luxury round bath. We spent three very enjoyable nights here. First class facilities in the hotel. Located in Suzhou Industrial Park-but don't let that deter you. Pleasant lakeside walk just by the hotel, leading to amusement park and Ferris wheel. Shops, cafes, restaurants and banks within 5 minutes walk. Taxi...

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1Thank MijasEsteban
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. And we are really grateful to receive your compliments about our hotel. We have shared your feedback with the hotel team, and feedback such as yours...

Shanghai, China
Reviewed 25 August 2014

Attracted by the top rating on TA we stayed at the Intercontinental Suzhou for one night. We booked a Premier Suite Lake View and came with great expectations. Having stayed at Intercontinental Hotels in Asia before, we thought it's a safe bet. Well, the disappointment started when we arrived and found a coach load of tourists rushing into the lobby,...

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1Thank CYTT
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We’re really sorry about the unpleasant experience you mentioned and have already shared it with our management team. Please accept our most sincere apologies for the inconvenience and discomfort which you have experienced. Our management team had already taken actions to...

Worcester, Massachusetts
Reviewed 23 August 2014

Here on business for w week. Staff was excellent and housekeeping was spot on. First dining experience was not so good, but it was the exception and not the norm. View from our room was amazing over Jinji Lake. Never had such an elegant bathroom. Felt spoiled while were were there.

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Helpful?
Thank BeenthereWorcester
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We appreciate that you liked our room facilities and views. About the dining experience you mentioned, would you mind to tell us more details as we...

Reviewed 19 August 2014 via mobile

I stayed there for a three days two nights over a weekend. The hotel is really great and luxurious. It is well priced and offers great deals. The services are great. Front office is fast, efficient, reliable and always helpful. The lounge is magnificent and serves great coffee. In room service is very fast and served to me and my...

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Helpful?
Thank jfjlawai
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Suzhou is the most prestigious luxury hotel in the historic garden city of Suzhou. This stunning new property occupies a coveted location on the shores of Jinji Lake, a showpiece destination in one of China’s most cherished tourism cities. ... more   less 

Additional Information about InterContinental Suzhou

Address: No.288 Wangdun Road, Suzhou 215028, China
Region: China > Jiangsu > Suzhou
Price Range: RM726 - RM887 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Priceline, Booking.com, Travelocity and Ctrip TA so you can book your InterContinental Suzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Suzhou Hotel Suzhou
Hotel Style:
#4 Luxury Hotel in Suzhou
#5 Romantic Hotel in Suzhou
#5 Business Hotel in Suzhou
#33 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Suzhou staff and other travellers.
3 questions
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Questions? Get answers from InterContinental Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room with the circular bath and lake views”
 of 5 bubbles GraemeShanghai, 19 Feb 2017 | Read review
“Always choose corner rooms, not next to the elevator, non-smoking. One set of rooms face the jinji lake, other faces the malls etc.”
 of 5 bubbles willowbrooksam, 7 Jan 2017 | Read review
“Ask for room with park view (if no haze)”
  • Double Bedroom
  • Bedroom
  • Double Bedroom
  • View from Room (with Haze)
  • View from room (with Haze)
 of 5 bubbles intanw981, 17 Dec 2016 | Read review
“Room 702 has an awesome view of Times Square”
 of 5 bubbles 196rudyh, 20 Oct 2016 | Read review
“Best location and service.”
 of 5 bubbles Godlover, 11 Oct 2016 | Read review
5 of 5