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Pan Pacific Suzhou

1,104 reviews
#10 of 1,495 Hotels in Suzhou
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Traveller (678)
Room & Suite (153)
Dining (38)
Overview
  • Excellent50%
  • Very good39%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“free access”(17 reviews)
“hotel guests”(17 reviews)
“rabbit warren”(5 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star Hotel
All hotel details
Offers from Pan Pacific Suzhou
Offers & Announcements: Free Room Upgrade
Hotel deals
Contact Info
Name/address in local language
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,104)Write a Review
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Show reviews that mention
All reviewsfree accesshotel guestsrabbit warrenbeautiful gardensscenic spottraditional chinese styleoutdoor poola bit confusingclub roombeautiful hotelarchitectural designancient cityold stylethird floorsheraton hotelroom keybreakfast buffet
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1 - 5 of 367 reviews
Reviewed 4 days ago

Impressive traditional architecture hotel, typical Chinese just next to a great traditional garden with pagoda. Quite ancient but still very good room conditions. Good facilities overall. Special thanks to Anissa (hotel staff) for her very kind & warm welcome. Highly recommended.More

Thank arthur_augerot
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded yesterday

Warm greetings from Pan Pacific Suzhou. Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay...More

Hotel's Favourite
Reviewed 2 May 2017

I recommend this hotel due to the following reasons: 1) High level of professional service: All staff that I met are well trained, courteous and professional. This is consistent from front desk, conceirge to room service. 2) Beautiful Panmen garden attached to the hotel and...More

4  Thank CHIONG
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 3 May 2017

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable...More

Reviewed 1 week ago

Fascinating hotel - alive with history. Antiquity meets modern - super clean and comfortable. With so much to see in the hotel it's hard to stay in your room. Breakfast buffet includes traditional Chinese with modern choices. You will enjoy your stay at Pan Pacific.

Thank Jean B
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 6 days ago

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pan Pacific Suzhou

Reviewed 8 January 2018 via mobile

Hotel staff and service was world class. Helped out immensely after I had lost my wallet and had issues paying. We’re very thoughtful. Facilities were superb and food was unreal. Special mention to Sybil who Made a huge effort to make my stay enjoyable. Five...More

Review collected in partnership with 单个酒店
Thank Owen K
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 13 January 2018

Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable...More

Reviewed 4 January 2018 via mobile

Very impressive hotel with a monumental entrance. It was previously a Sheraton hotel and I have to say that the hotel would need a refreshment. If you expect new luxury standards, this hotel will not suit your expectations. Facilities are quite old including the room...More

Thank Julien C
Response from Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific SuzhouResponded 6 January 2018

Warm greetings from Pan Pacific Suzhou. First and foremost, thank you for staying at Pan Pacific Suzhou and for taking the time to writer the review. We sincerely apologize for any of the inconveniences caused. We would like to assure you that I have discussed...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Children Activities (Kid / Family Friendly)
Dry Cleaning
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$88 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Suzhou
#6 Spa Hotel in Suzhou
#8 Business Hotel in Suzhou
#10 Luxury Hotel in Suzhou
#14 Best Value Hotel in Suzhou
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$88 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Suzhou
#6 Spa Hotel in Suzhou
#8 Business Hotel in Suzhou
#10 Luxury Hotel in Suzhou
#14 Best Value Hotel in Suzhou
Room types
Non-Smoking Rooms, Family Rooms, Suites
Add Photo Photos
Traveller (678)
Room & Suite (153)
Dining (38)
Pool & Beach (18)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
priscilla878
2 September 2016|
AnswerShow all 6 answers
Response from PanPacificSZV | Property representative |
The hotel started operating in 1999 and became a Pan Pacific hotel in 2010. As Ham M suggests, if one is looking for a sleek, contemporary, glass & steel tall building, you would not choose our hotel. We were built with... More
1
Vote
Jim H
5 May 2016|
AnswerShow all 4 answers
Response from Harry P | Reviewed this property |
I don't know. I don't use it. I leave all that behind when I'm travelling. I travel to enjoy that experience.
0
Votes
RoninThailand
26 October 2015|
AnswerShow all 5 answers
Response from PanPacificSZV | Property representative |
Sorry for the delayed response. This for the benefit of all others who enjoy a session in the steam room after my work out - both the men's and ladies' changing rooms have their own sauna and steam rooms. Enjoy!
0
Votes
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123
Room Tips
"2 breakfast possibilities. Go to the Japanese restaurant for more quiet & high end experience."
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"Pacific Club floor is quite, with self-serving cocktail bar and afternoon tea."
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"Ask for modern renovated room and garden view or pool view at check in. Be prepared to pay extra for this..."
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"Pool view rooms are the best"
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