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Pan Pacific Suzhou

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#6 of 1,374 Hotels in Suzhou
Certificate of Excellence
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Pan Pacific Suzhou
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920 Reviews from our TripAdvisor Community

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Showing 282: English reviews
China
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 days ago NEW

My husband and two young sons had the very great pleasure of staying at the Pan Pacific for one night. We stayed in a Club Room which was spacious, beautifully designed, and extremely comfortable. My sons had a huge bed to themselves, which could be partitioned off. We took advantage of the Club Privileges and so enjoyed an evening in... More 

Helpful?
Thank EmSmc
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an... More 

Vancouver, Canada
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Great hotel in beautiful setting; nice gym and heated pool. Excellent breakfast. Main building must have some historic back ground given the really thick walls. Room had a slight smoke smell but otherwise comfortable. But the most amazing part of our stay was visiting the park behind the hotel.

Helpful?
Thank Dirk S
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our breakfast. We truly appreciate your feedback as an... More 

Colorado Springs, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Comfortable room, good breakfast & beautiful grounds at this hotel. The Garden Wing can be quite the labyrinth to get to you room, but instead of a Minotaur waiting for you there is a modern, clean room. Spend the hour or so it takes to explore the Panmen Scenic Spot garden that's next to the hotel. That alone made the... More 

Helpful?
Thank Paat K
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. It is a great pleasure to hear such good comments like yours to praise for our facilities. We truly appreciate your feedback as an... More 

Alberta
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 weeks ago via mobile

The hotel was beautiful. The gardens behind it were lovely to explore. Breakfast was fantastic. So many choices, American and Chinese, both very good. Getting around was a little tricky as you can't go through on all floors. My only negative about the hotel was that the power bar in our room didn't work. We asked for a new one... More 

Helpful?
Thank FarAwayStar
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear Valued Guest, Warm greetings from the Pan Pacific Suzhou! Hope this message finds you well. Thank you very much for taking your valuable time to submit a review of your most recent stay with us. I have taken note of your comment regarding the bar power. Please accept my sincerest apology that we were unable to meet your expectations.... More 

Utah
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 weeks ago

Stayed here one night while on a tour through the area. Several in our group didn't know about the park behind the hotel and missed out on walking through it. We tried to go at night, but it closed relatively early, but it was open early in the morning and enjoyed walking around then. We also walked down to the... More 

Helpful?
Thank lbkm
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear guest, Thank you for your recent stay at Pan Pacific Suzhou.I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and we hope to see you again soon. More 

China
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

Suzhou is a major city on the lower Yangtze known for its canals, bridges, pagodas, and beautiful gardens. These gardens were built and owned by wealthy families and emperors hundreds of years ago, and make for a pleasant place to wander during nice weather. Suzhou is also a major center for silk production and manufacturing, and a tour of a... More 

Helpful?
Thank saraworks
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear guest, Thank you for your recent stay at Pan Pacific Suzhou.I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon. More 

Cape Town Central, South Africa
Level Contributor
4 reviews
Reviewed 27 October 2016

Absolutely loved this hotel!! Centrally located with lots of restaurants to chose from - best burger to be found right there in the hotel restaurant on the ground floor - lovely rooms and swimming pool

Helpful?
Thank rhodene
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear guest: Thank you for your recent stay at Pan Pacific Suzhou.I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon. More 

Brisbane, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 October 2016 via mobile

Was really looking forward to staying here FTEs viewing pictures here. Dated room, worn and stained carpet. Single beds even though we requested one bed. Breakfast was adequately best. Most rooms smelled of cigarette smoke.

Helpful?
Thank Lianneta
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Dear guest: Thank you for your review of the issue with your guest room. I often times utilize guest reviews to assess insights within our hotel operations and I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guest rooms. I appreciate your time in reviewing our hotel and look forward... More 

Oahu, Hawaii
Level Contributor
127 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 24 October 2016 via mobile

We arrived late on a raining Saturday night; flight was delayed from Xi'an. The concierge is excellent at this establishment; Frank and the young man at the reception were excellent. They directed us to the Club level room, which is located on different side of premises. The breakfast was great, which is located on the first floor of the Club... More 

Helpful?
Thank retiredhaha
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and will let Frank know that they helped you have a great stay with us. All of us at Pan Pacific are passionate about hospitality and we hope to see you again soon. More 

Toronto, Canada
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 October 2016 via mobile

The hotel grounds are very lovely. A very nice place to relax, enjoy a coffee and read a book. The hotel breakfast is amazing, with a wide selection of noodles, congee, buns, eggs, bacon etc. The rooms are well maintained. The bathroom looks recently renovated and are very nice. I slept really well here. The hotel guests have free access... More 

Helpful?
Thank j m
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We promise our guests a world of style, service and connection, and we will use your comments to ensure that we are continually working to achieve that ideal. Sincerely appreciate your feedback, and I hope you will consider staying with us in the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 

Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Region: China > Jiangsu > Suzhou
Price Range: RM393 - RM719 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#3 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#8 Business Hotel in Suzhou
#14 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Suzhou staff and other travellers.
8 questions
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Hong Kong, China
Queensland
7 months ago
Chonburi Province, Thailand
Brisbane Region, Australia
over a year ago
Qualicum Beach, Canada

See all questions (8)

Questions? Get answers from Pan Pacific Suzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to visit the beautiful and amazing park behind the hotel with its beautiful bridges and pagodas. Take at least an hour.”
 of 5 bubbles dirks786, 21 Nov 2016 | Read review
“If you don't like cigarette smoke check the room to ensure it does not have a lingering stale smoke smell.”
 of 5 bubbles Yiannaki-and-PP, 7 Oct 2016 | Read review
“We request a room overlooking the parc I will suggest 3 or 4 th floor”
 of 5 bubbles priscod, 26 Aug 2016 | Read review
“Pacific Club offers recently built/modern rooms and additional amenities, well worth the small extra amount.”
 of 5 bubbles amydd, 22 May 2016 | Read review
“4or5floor to over look park”
 of 5 bubbles bobs745, 16 May 2016 | Read review
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