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Four Points by Sheraton Suzhou

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Four Points by Sheraton Suzhou
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202 Reviews from our TripAdvisor Community

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Showing 85: English reviews
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Reviewed 1 week ago via mobile

Cannot turn on air conditioning. Room is at 27 degrees C at night. Impossible to sleep comfortably. By any reasonable measure, this is unsatisfactory for a global brand. Staff embarrassed but tell me they are not owners and cannot remedy except with very noisy roll in unit. Really a great surprise. The room has a relatively high tech thermostat, but...

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Helpful?
Thank jfbould
Bunny S, Online Executive at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Thank you for taking time to sharing your stay experience. I would like to sincerely apologize for the room temperature problems, which caused the unpleasantness you’ve been experienced in the hotel. We already contacted the related department, the immediate actions have already been taken. We sincerely hope to better your experience during the next stay with us ....

Sydney
Reviewed 15 March 2017

The hotel's staff are friendly, professional and multi-lingual. My room was spacious and quite with lovely view over the Dushu Lake. The food was delicious, a combination of Chinese and Western cuisine. Even though the hotel is of some distance to the Suzhou City Centre, it's easy to get a taxi from the hotel. The concierge uses an app to...

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Thank Sue061114
Bunny S, Online Executive at Four Points by Sheraton Suzhou, responded to this review

Dear Guest Very appreciate you for taking time to share with us your stay experience while at our hotel. I’m glad the facilities and service met your expectation. We look forward to welcoming you back to our hotel. Amy Xue General Manager

Reviewed 17 January 2017 via mobile

The room was very cold and the engineering department could not do anything about it. Very uncomfortable. In general, this is a nondescript provincial hotel with the usual half hearted attempt to make a sort of western breakfast. Incredible that it can't be done better only 30 minutes from Shanghai.

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Thank Advizor1000
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Thank you for taking time to sharing your stay experience. I would like to sincerely apologize for the room temperature problems, which cause the unpleasantness you’ve been experienced in the hotel. I have shared your valued feedback with the appropriate hotel team to ensure that we take immediately action to improve. We are looking forward to your return....

taipei
Reviewed 1 January 2017

If you are in the area and enjoy some peace and quiet, I would recommend this hotel. The location is nothing to shout about - it is quiet, the shops that are doing business (within walking distance) are the usual eateries, convenience stores and coffee joints. But they are quiet, lacking pedestrian traffic and no atmosphere to speak of. The...

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Helpful?
Thank pedigreebull
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: We appreciate you for taking time to share with us your stay experience while at our hotel. I’m glad the facilities and service met your expectation. We strongly recommend you to try breakfast in the Eatery restaurant which provides variuous cuisine for guests to choose. We are looking forward to your return! Regards, Amy Xue General Manager

Seattle, Washington
Reviewed 19 December 2016

Poor location. No restaurants in the area. Rooms are clean. Gym is acceptable. Poor breakfast selection. Much better hotels to choose from in Suzhou. Hopefully starwood opens more hotels in Suzhou soon.

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Thank anutham
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Thank you for taking time to sharing your stay experience. It is regret that I have learnt about your recent stay in our hotel was below your expectations. I have shared your valued feedback with the appropriate hotel team to improve the breakfast quality, the immediate actions will be taken. We’re looking forward to your next stay with...

China
Reviewed 2 December 2016

I traveled to Suzhou for my business and stay at Four Points by Sheraton Suzhou 3 nights. It's great space for me. staffs here helped me a lot! Thanks to you. I recommend this hotel to everybody. Services of hotel is good worth to spend money.

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Thank HuiYun69
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, We appreciate you for taking time to share with us your stay experience while at our hotel. I’m glad the facilities and service met your expectation. We look forward to welcoming you back to our hotel. Regards, Amy Xue General Manager

London, United Kingdom
Reviewed 1 December 2016 via mobile

Stayed for two nights on business in this fabulous hotel. The hotel is on a lake so I suspect in the summer is quite nice but it was cold there on my visit. The breakfast is simply out of this world. Wake up hungry would be my advice!! Every cuisine is available from Sushi through noodles to a full English...

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Thank Count_colin
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: We appreciate you taking time to share with us your experience while at our hotel. I am glad you enjoyed your stay with us, we hope to welcome you back in the near future for another enjoyable stay at Four Points by Sheraton Suzhou. With regards Amy Xue General Manager

Melbourne, Australia
Reviewed 19 November 2016 via mobile

If it wasn't in the middle of no where I would probably give it 4 stars and if the staff were a bit more helpful then could have earn potential 5 stars. I went to Suzhou for business and didn't manage to get a more central location near the Expo Centre. This hotel to Old Town or Expo is a...

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Thank ComfyGourmetSeeker
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, Thank you for taking time to sharing your stay experience. It is regret that I have learnt about your recent stay in our hotel was below your expectations. I have shared your valued feedback with the appropriate hotel team to improve the service quality. We are looking forward to your return. Regards, Amy Xue General Manager

Reviewed 15 November 2016

As SPG Platinum who has lived in China 10+ years, I know my stuff. Staff were lazy and talked loud to each other, HVAC did not work, food was bland and management had "attitude". SPG Happy Hour was a joke. STAY AWAY

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Helpful?
Thank TravelingMachodan
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, It is with much regret that I have learnt about your recent stay in our hotel was below your expectations. We sincerely apologize for the unpleasantness you’ve been experienced during your stay. We have communicated with the appropriate hotel team and actions will be taken immediately for improvement. We are looking forward to have an opportunity to better...

Gurugram (Gurgaon), India
Reviewed 3 November 2016

I chose this hotel because it was close to my office in the SIP. While the overall experience was good, there a few small things that they need to do. For example, the Wifi wasn't working in my room and they just couldn't figure it out until I discovered the power adapter was unplugged. Secondly, not every item listed in...

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Thank Geogeneric
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest, We appreciate you taking time to share with us your experience while at our hotel and I’m glad that you’re enjoyed your stay. The Wifi has been checked and it will working better during your next stay. I am continuously working with my team to take actions to improve the overall service for our guests. Looking forward to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more   less 

Additional Information about Four Points by Sheraton Suzhou

Address: No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Region: China > Jiangsu > Suzhou
Price Range: RM370 - RM647 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Suzhou 4*
Number of rooms: 283
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Suzhou
#13 Luxury Hotel in Suzhou
#16 Business Hotel in Suzhou
#19 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Suzhou staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Suzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quite floors, higher floors have nice views over the lake.”
Sue061114, 14 Mar 2017 | Read review
“Choose a lake view room.”
Geogeneric, 3 Nov 2016 | Read review
“Lake side view is recommended.”
RonBiggles, 9 Sep 2016 | Read review
“lucky dip you possibly will not get what you ask for”
Australia1962, 7 Aug 2016 | Read review
“Lake view, maybe rate may be slightly higher”
r61771, 16 Mar 2016 | Read review
5 of 5