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Renaissance Suzhou Hotel

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#1 of 1,416 Hotels in Suzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Renaissance Suzhou Hotel
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660 Reviews from our TripAdvisor Community

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Showing 378: English reviews
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Singapore
Reviewed 4 days ago NEW

let's face it Suzhou industrial park isnt a top visiting tourist site, most if not all, travel there for business. The hotel is located right in the main city area, with food and shopping within walking distance. Nearby park provided a much needed greenery and for those wanted a place to job in the morning. The hotel is currently undergoing...

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Helpful?
Thank B3NB3NB3N
Suzhou, China
Reviewed 1 week ago

The hotel has significantly improved the free choice of food in the VIP lounge. There is now a good selection of food with changes made to the menu every day. There is also a free bar for members / VIP lounge access. Service continues to be good but there are occasions where the staff has to cater for too many...

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Helpful?
Thank Bobbyboyx
Beijing, China
Reviewed 1 week ago

I spent in March 2017 a few days in the Renaissance Hotel (as mainly always when in Suzhou for business), unfortunately the entrance area including coffee shop and bar under renovation. Nevertheless, the staff tried to make the stay comfortable. Staff is friendly and supporting. Room was clean and good. Wireless and HBO available.

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Helpful?
Thank Gerard_K_63
Duncan, South Carolina
Reviewed 2 weeks ago via mobile

Marriott's Renaissance Suzhou is always the standard bearer in Suzhou for excellent service. In late February I had a short visit to Suzhou and during this time the Lobby and entrance was relocated due to a major refurbishment. The staff went above and beyond during this time to be sure that every guest received a very welcoming check in and...

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Helpful?
Thank Joseph D
Upstate SC
Reviewed 3 weeks ago

Honestly, this was the place to stay in SZ for many years - not any more. The lounge is no longer a place of solace or making contacts. What used to be a place for business travelers to get away from grind has now become the grind itself with the privilege of being a loyal Marriott customer foregone for upgraded...

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Helpful?
Thank aradsc
RenaissanceSuzhou, Director of Operations at Renaissance Suzhou Hotel, responded to this review

Dear aradsc, Thank you for providing feedback on your stay at our hotel I am certainly disappointed that your stay was not all that it could have been.The hotel club lounge is getting popular since it has the best view and multiple food & beverage options. But there is no execuse to lower guest expectation. I will be sure to...

Boston, Massachusetts
Reviewed 4 weeks ago via mobile

Our whole family stayed here for three weeks for business trip but it is the best family stay experience I've ever had. Not to mention the great food and amenities, I'm really impressed by the highly engaged service crew. Especially the club lounge staff are super friendly, including Judy, Kate, Karida, Lucia and Vien. . Not only to elite status...

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Thank dophin1987
Ithaca, New York
Reviewed 11 February 2017

I have been traveling a lot with Marriott as Platinum member. This one really stands out amazing! The front desk manager Niko Shi is very patient and attentive to guest's request. He is absolutely amazing! The lead of concierge Jace helps us a lot of every question! Great staff! I would highly recommend choosing this hotel if you are ever...

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Helpful?
Thank Alex Y
RenaissanceSuzhou, Director of Operations at Renaissance Suzhou Hotel, responded to this review

Dear Alex Y, I would like to send my sincerest appreciation for your kind sharing to highlight the appreciation of the services received whilst staying at Renaissance Suzhou hotel. I have already shared your Thank You with our team and particularly Niko and Jace, and we will keep up the efforts to ensure that all our guests can similar great...

Konstanz, Germany
Reviewed 9 February 2017 via mobile

I stood in the Hotel several times meanwhile a can recommend it for business travels without any doubt. To me it is a typical Renaissance Hotel which is not 5+ star but very reasonable for its price category. Service and rooms are very good. Breakfast room is not mine since it is quiet loud compared to other Hotels of this...

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Helpful?
Thank Matt O
RenaissanceSuzhou, Director of Operations at Renaissance Suzhou Hotel, responded to this review

Dear Matt O, Thank you for sharing your comments with us. I am sorry to find that the breakfast experience did not meet your expectation. Our mission is make every guest has a satisfied stay with us. We look forward to seeing you on your next stay. Best Regards, Jonathan Geng | Director of Operations

Aachen, Germany
Reviewed 20 January 2017 via mobile

I always stay in the Renaissance Hotel while being in Suzhou SIP. Amenities are well maintained and the staff is very courteous. Breakfast buffet is huge. Lounge is a nice place to relax after a day of hard work where you have a beautiful view over Suzhou.

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Thank MarPointOnscrit
Detroit, Michigan
Reviewed 18 January 2017

I have stayed at Renaissance Suzhou several times in the past years and the service is always great. The hotel staff is very friendly and the rooms make me feel at home. The club lounge is well worth visiting to unwind after a long day. The lobby lounge and lobby restaurant are very nice, as well. Many shopping areas within...

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Helpful?
Thank Marko2164

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Airport Transportation
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An ancient city on the Yangtze River known for its gardens, stunning architecture and 2500 years of culture, Suzhou is a business or leisure traveler's dream. Renaissance Suzhou Hotel offers first-class service and incomparable facilities. Located in the business district, our hotel in Suzhou CBD offers easy access to transportation, attractions, shopping, Suzhou International Expo & China-Singapore Suzhou Industrial Park. Our spacious guest rooms and suites feature a large work desk, in-room safe, high-speed Internet and marble bath with separate shower. Overlooking beautifully lush Central Park, our luxury Suzhou hotel with stylish, contemporary design makes dining enjoyable with a restaurant serving a variety of international and Asian cuisine. Unwind or refresh after a busy day by visiting our lobby lounge or 24-hour fitness centre. Whether planning a cocktail reception, conference or wedding, you will find the perfect match with our culinary and event management team. ... more   less 

Additional Information about Renaissance Suzhou Hotel

Address: No.229 Suzhou Avenue West, Suzhou Industrial Park, Suzhou 215021, China
Region: China > Jiangsu > Suzhou
Price Range: RM509 - RM815 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Suzhou Hotel 4.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Renaissance Suzhou
Suzhou Renaissance
Hotel Style:
#1 Luxury Hotel in Suzhou
#2 Business Hotel in Suzhou
#25 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Suzhou Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to face the garden, nicer view”
 of 5 bubbles B3NB3NB3N, 19 Mar 2017 | Read review
“Floor 15 is quiet”
 of 5 bubbles Bobbyboyx, 13 Mar 2017 | Read review
“Not for business travelers anymore!!”
 of 5 bubbles aradsc, 25 Feb 2017 | Read review
“High floor with clock tower view”
 of 5 bubbles Marko2164, 18 Jan 2017 | Read review
“Upgrade to Executive room for only 400rmb!”
 of 5 bubbles rutgerwildenborg6, 8 Jan 2017 | Read review
5 of 5