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Crowne Plaza Hotel Suzhou

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#3 of 1,418 Hotels in Suzhou
Certificate of Excellence
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Crowne Plaza Hotel Suzhou
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876 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Suzhou
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Showing 487: English reviews
Carol Stream, Illinois
Reviewed 26 March 2017

Excellent room, but what made the stay so good were the people who work there. A big "shout out" for Sue in the 7th Floor club, also Mandy who helped me in the TBoat restaurant, and the front end manager, Bruce. When visiting I recommend, the RESpa! Managed by a wonderful lady, Gia, the service and quality of treatments is...

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Helpful?
Thank megodish
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear megodish, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and were especially impressed by our staff and SPA service, the aspects of our hotel that are preferred by many of our guests. Feedback like yours is the biggest recognition to us all. We will continue to strive to achieve excellence...

Asia
Reviewed 25 March 2017

I am staying in Crowne Plaza Hotel Suzhou quite frequently since last two years and will stay contineous in future. I like the location adjuscent to Jinji lake and shopping malls nearby and good transport facilities. The room cleaniness is very perticular. the whole staff in this hotel is treating like me as their family member and I too feeling...

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Helpful?
Thank sanjeev p
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear sanjeev p, Thank you for taking the time to share your feedback regarding your stay with us and for being a Spire Elite member, we value your loyalty to our brand and hotels. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in...

Alemán
Reviewed 24 March 2017

I will not have any doubt to stay in the Crowne Plaza again. The facilities as well as the people working there are amazing. The Lobby Manager was incredible nice and helpfull. I've been in this hotel many times and it is one of the best hotels in the world that I know

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Helpful?
Thank Oxsar
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Oxsar, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel facility and staff helped made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve....

Singapore, Singapore
Reviewed 24 March 2017

Have been staying in Crowne Plaza Suzhou for business for many times. The room is still awesome, everything is clean and neat, bed is comfortable. Service is impeccable. I've previously rated this hotel "Excellent" twice, and have spoken about the good stuffs, so I'm focusing on the not-so-good stuffs in this post. My stay was on 15 March 2017, and...

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Helpful?
Thank dracwy
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear dracwy, Thank you very much for choosing Crowne Plaza Suzhou and taking time to share your concerns with us. Please accept our sincere apology for the inconvenience you experienced due to the air-conditioner issue. Our hotel management takes your review very seriously and we always strive to provide comfortable and pleasant accommodations. We have communicated with the concerning departments...

Suzhou, China
Reviewed 23 March 2017

This hotel is my Oasis while traveling in Asia. The architecture is so unique, welcoming, and relaxing. The housekeeping and cleanliness are once again, excellent. The staff is consistently friendly, courteous and attentive without being overwhelming. The menu selections and food quality in the main dining area is always quite good. More seasoned business travelers will appreciate the nice lounge...

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Helpful?
Thank tedhess2017
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear tedhess2017, Thank you for taking the time to share your feedback regarding your stay with us and for being a Spire Elite member, we value your loyalty to our brand and hotels. We are delighted to note that our hotel design, room cleanliness, food quality and staff helped make your stay more enjoyable. Being our valued guest, your feedback...

Tehran, Iran
Reviewed 21 March 2017 via mobile

We stayed here 5 nights and that was incredible experience. Rooms, staffs, gym, pool and everything were excellent. We'll come here again certainly. The only thing was a little bit embarrassing to me the cost of coffee and tea in the lobby.

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Helpful?
Thank hkhosravi
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear hkhosravi, Thanks for sharing your valuable comments with us. We are very glad to know that our room, staff, gym and pool helped make your visit enjoyable. Meanwhile, guest comments like yours are paramount for allowing us to focus our attention where guests feel it is necessary. Thank you again for your feedback and support and we look forward...

Reviewed 20 March 2017

This hotel is wonderful. Excellent rooms, attentive staff taking care of the details to make your stay perfect. The breakfast manager Dennis is a spectacular professional who will take care of you to start your happy day. Every time I go to Suzhou I stay two weeks in this hotel and after a long day of meetings It is great...

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Helpful?
Thank Claudia d
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Claudia d, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our room, staff and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve....

Mexicali, Mexico
Reviewed 19 March 2017

If you are going to visit Suzhou, Crown Plaza is a great experience. I had the bliss of staying there almost a month, the care the people in charge put into their guest is just excellent. If you are out either on vacations or a business trip you wont miss home at all. Also if you want to try western...

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Helpful?
Thank manuelr0driguez
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear manuelr0driguez, Thank you very much for your one-month stay at Crowne Plaza Suzhou and taking time to share such a motivating review with us. We are glad to note that you enjoyed the stay and you especially like our service and TBoat restaurant. Guest comments like yours are paramount for allowing us to focus our attention where guests feel...

Tel Aviv, Israel
Reviewed 13 March 2017 via mobile

I have stayed in that hotel for one night From the minute you step inn that hotel it makes you feel good The design is amazing and the atmouspire is warmly welcoming you Service is very goos as well as the breakfast Highly recomended

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Thank udiza
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear udiza, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our hotel design, atmosphere, service and breakfast helped make your visit more enjoyable. This is the best reward to us. Your encouraging review will help us constantly improve our quality even...

Reviewed 12 March 2017 via mobile

Always a pleasure to come back here . This time I stayed 5 nights ( 6-11 March ). I was allocated a room on 7th level . Room is very good . But facing the main road means getting noise from traffic although with the curtains it dampen out enough for a good sleep . I Commend Henry sun for...

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Helpful?
Thank I8983PBjohnc
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear I8983PBjohnc, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our room and staff helped make your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Less than 25 minutes by Shanghai-Nanjing Intercity Railway from bustling Shanghai, Crowne Plaza Suzhou ideally located in the Suzhou Industrial Park and set against the scenic backdrop of beautiful Jinji Lake. 10 minutes away from city center and minutes away from the Expo center, Suzhou Science and Arts Center and walking distance from Li Gongdi, Rainbow Walker, Times Square entertainment and shopping areas. Crowne Plaza Suzhou has a choice of 344 spacious and tastefully furnished guest rooms and each room overlook both the lake and gardens. For a diverse and dramatic world of dining experience and take a culinary adventure to from 6 stylish restaurants, bars and lounges with hotel s acclaimed cuisines and personalized service. 12 multi-function meeting rooms and a 1066 SQM pillar-less Crowne Ballroom with 800 SQM pre-function area are designed to seat from as few as 10 to as many as 1,000 guest in a variety of Configurations. We ve put together a comprehensive range of products and services called Meeting Success. Hotel offers an arrange of recreation, from the state-of-the-art fitness center, indoor and outdoor swimming pool, Tea Tree Spa and marina, guaranteed to leave you relaxed and recharged for your next working day. You'll agree that in the storied city of Suzhou, The Place To Meet is Crowne Plaza Suzhou. ... more   less 

Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Region: China > Jiangsu > Suzhou
Price Range: RM608 - RM1,025 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
Reservation Options:
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Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Business Hotel in Suzhou
#2 Spa Hotel in Suzhou
#2 Romantic Hotel in Suzhou
#3 Luxury Hotel in Suzhou
#3 Family Hotel in Suzhou
#30 Best Value Hotel in Suzhou
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Suzhou staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Suzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view rooms are available, but a bit pricier. Construction from the Dongfengzhimen project can make access a bit tricky.”
joemD8652SF, 28 Apr 2017 | Read review
“up-grading to lounge rooms is recommended”
frasedbv, 25 Apr 2017 | Read review
“Any room is excellent!!”
allenp167, 28 Mar 2017 | Read review
“Stay on the 7th floor, close to the club.”
megodish, 25 Mar 2017 | Read review
“Ask for jinji lake veiw”
sanjeevp989, 24 Mar 2017 | Read review
5 of 5