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Pullman Wuxi New Lake

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Pullman Wuxi New Lake
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159 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Bandung, Indonesia
Reviewed 1 week ago

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Helpful?
Thank Stanuraharjo
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Brussels, Belgium
Reviewed 3 weeks ago via mobile

Have been on business trip to Wuxi and Suzhou. As there are not much of weather chains in the neighborhood, we have chosen for the Pullman, which is new and quite stylish. Service however lacks of the normal Pullman standard. Staff speak barely English and seems to be only there to actually learn the language.

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Helpful?
Thank Hubeerrt
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. First of all, thank you so much for your recognition upon our hotel. Meanwhile, I am sorry that your experience of communication did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to...

Reviewed 4 weeks ago

My first comment was about my disappointment when I stayed there 3 nights. And I had a really good surprise when I went back to the hotel. The management and the employees get in account all my remarks and solved all the problems I faced during my previous journey. So all my congratulations for the wonderful work and improvement! I...

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Helpful?
Thank Francois S
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake, it is our great honor to have you witness our improvement and thank you so much for your choosing us again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this...

Reviewed 18 October 2016 via mobile

They have amazing service and a decent staff. I stayed there for 2 days, went to the gym a couple times and the swimming pool once, one of the staff there lend me his goggles and swimming cap so I won't have to buy one. I recommend this hotel.

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Helpful?
Thank Traveladvisorbud
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your recognition upon our staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our...

Reviewed 11 October 2016 via mobile

I stayed at this Pullman hotel in Wuxi several times for my business travel to Wuxi.The hotel is fantastic,the food is delicious,the room is very clean.The reception staff is aways smiling and let guests feel welcomed.

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Helpful?
Thank xiaolinda2016
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake, thank you so much for your recognition to our hotel and staff service, also it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team....

Shanghai Region, China
Reviewed 2 October 2016

I thought this was a great hotel for Wuxi but the location is just off the beaten path. There was an amazing dinner buffet that catered to the Westerners and local people. I would go back even though the location is not so good.

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Helpful?
Thank stphoenix5
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Hotel surrounding facility is in deed not fully developed yet. For any caused inconvenience, please have my sincerest apology. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will...

Hangzhou, China
Reviewed 12 September 2016

As a platinum member of accor hotels, I ever travelled a lot and stayed a lot at pullman hotels worldwide. And this pullman in Wuxi is on top among them! There is a nice lobby with some very friendly staff working there, by the way, the parking area outside the building is easily using and very easy to find a...

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Helpful?
Thank Johnadvisortoday
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all...

Hong Kong, China
Reviewed 6 September 2016 via mobile

This is a typical 5-star luxury hotel. The two-bedded room I occupied is very large, large enough to have a walk-in wardrobe. Must be at least 60 sq metres in size. The room is modern and well-equipped, with even a yoga mattress provided. The buffet breakfast provides a lot of choices. The problem with the hotel is its location. It...

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Helpful?
Thank Yan C
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Sydney, Australia
Reviewed 8 August 2016 via mobile

I have stayed here over 20 times since the hotel has opened. The service is excellent & the rooms a very comfortable model. It's located in the wuxi new district which is about 25 minutes in a taxi from the city. Hey it's out-of-the-way but I am prepared to travel to stay in such a nice hotel

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Helpful?
Thank BigWayneD
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It's such great honor for us to have your support as always. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of...

Reviewed 5 August 2016

The employees are very nice and welcoming, always smiling. The fitness room is good and easy to use, the bedroom is big, nice and convenient, the buffet always full. But... surprisingly, despite all this good points many things does not reach what I was expecting from this kind of hotel even if you stay longer than one night. 1) Noisy...

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Helpful?
Thank Francois S
Pullman_Wuxi, General Manager at Pullman Wuxi New Lake, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Pullman Wuxi New Lake is strategically located in the CBD of Wuxi New District, a mere 15minutes drive to the Wuxi International Airport and 5 minutes away from the Shanghai-Beijing high speed train station. It boasts 404 exceptionally well-appointed suites and guestrooms, equipped to meet the demands of today's modern business traveler. The hotel offers a choice of 4 restaurants, ranging from international cuisine to local and regional delicacies. Rejuvenation comes easy with options like a breathtaking indoor swimming pool, well-equipped gym and a therapeutic Spa. Featuring Wuxi's only 'Ladies Floor'- designed for the female executive seeking comfort, style and exclusivity. Complimentary Wi-Fi access is available throughout the hotel. ... more   less 

Additional Information about Pullman Wuxi New Lake

Address: No.30 Hefeng Road, New District, Wuxi 214135, China
Region: China > Jiangsu > Wuxi
Price Range: RM303 - RM383 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Wuxi New Lake 5*
Number of rooms: 404
Reservation Options:
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Hotel Style:
#3 Business Hotel in Wuxi
#3 Best Value Hotel in Wuxi
#5 Spa Hotel in Wuxi
#5 Luxury Hotel in Wuxi
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Questions & Answers

Questions? Get answers from Pullman Wuxi New Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good rate for a wonderful service and room!”
 of 5 bubbles francoiss96, 9 Nov 2016 | Read review
“I prefer room 2130 that's really easy and nice!”
 of 5 bubbles Johnadvisortoday, 11 Sep 2016 | Read review
“new hotel with everything moden”
 of 5 bubbles lijingt, 6 Dec 2015 | Read review
“It is really for business men working in that area of Wuxi, yet, only 25min by taxi to the center.”
 of 5 bubbles BooBear1313, 19 May 2015 | Read review
“If you are just get off from a flight and tired, choose it, close to airport.”
 of 5 bubbles LzWang, 1 Dec 2014 | Read review
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