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JW Marriott Hotel Chengdu

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No.19 Dongyu Street, Chengdu 610020 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1514)
Dining (160)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 13/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Chengdu
Updated 13/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 3,127 hotels in Chengdu
Location
Cleanliness
Service
Value
Travellers' Choice
The symbol and center of Chengdu, Tianfu Square, is now home to the JW Marriott Hotel Chengdu. Enjoy the renowned JW experience with only a 30-minute drive from the Chengdu Shuangliu International Airport. A symbol of luxury in Chengdu’s core business areas Yanshikou and Chunxi Road, the JW Marriott Hotel offers city views of Chengdu’s newest landmarks, the Sichuan library and Chengdu museum. Located close to the famous scenic spots, Kuan & Zhai Alleys, it’s the ideal place to discover Chengdu’s history of over 4,500 years and to experience the traditional Tianfu leisure lifestyle. The hotel associates welcome you with 345 beautifully designed rooms and suites, 4 food and beverage outlets, and a total 1800 sqm of meeting & event space. The Grand Ballroom and Junior Ballroom provide the perfect location for both business meetings or special events of various sizes.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Happy hour
Kids' meals
Wine / champagne
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Sofa
Telephone
VIP room facilities
Bottled water
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, Chinese
Hotel links
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1985Reviews13Q+A28Room tips
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Popular mentions
Ailton007 wrote a review Apr 2021
Seattle, Washington
Hotel: - Status recognized, got upgraded and club lounge has great food. - Attentive staff and check in seamless - Clean and spacious rooms. The best part is location, here's why - Walking distance to Tiafu square and subway. Direct line to East Railway station (15 min subway ride) to catch the highspeed trains to e.g. Emeishan and Leshan - Walking distance to People's Park - Usually got a Didi within 5 minutes - 30 min to airport with Didi (more convenient than subway) We really enjoyed our stay!
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Date of stay: April 2021
Value
Service
Sleep Quality
2 Helpful votes
Helpful
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 16 Apr 2021
Dear guest, Thank you very much for your amazing review about your stay with us at JW Marriott Hotel Chengdu. Our team is glad to hear that you enjoyed your time in our hotel. It is our honor to hear that you had the great hospitality experience here. We hope to have the opportunity to welcome you back in the near future!
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HeJunJun wrote a review Apr 2021
My friend highly recommended this hotel to me so I chose it as my Marriott experience in Chengdu. However, the whole experience was only just fine. As an elite member, I don’t feel very much valued by the hotel. My room was facing a construction site and the noisy work started at 08:00 in the morning. The happy hour at the lounge was good. A few local special dishes were served.
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Date of stay: April 2021Trip type: Travelled solo
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 7 Apr 2021
Dear Hejunjun, Thank you for taking the time to share your comments. It was a pleasure to have you stay with us in JW Marriott Hotel Chengdu, we have noted your comments regarding your “just fine” experience. I am sorry to hear that, your feedback has been shared with the team, and definitely, as our elite member your feedback is greatly valued and may we thank you once again for choosing to stay with JW Marriott Hotel Chengdu.
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dengkel2016 wrote a review Nov 2020
New York City, New York
Best location in the CHENDU city. It’s in the city center and it’s near everything. The staff was very friendly, helpful and professional. Especially Karry and Wendy. They were very helpful and they accommodated all my needs during my stay. They are Super efficient on dealing with my lost item. They kept up with the high service standard of JW Marriott. I’m a Marriott gold member for 7 years already. I’d say You won’t be disappointed to choose this one.
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Date of stay: November 2020Trip type: Travelled with friends
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 1 Dec 2020
Dear dengkel2016, Thank you very much for your amazing review about your stay with us at JW Marriott Hotel Chengdu. Our team is glad to hear that you enjoyed your time in our hotel. It is our honor to hear that you had the great hospitality experience here. We hope to have the opportunity to welcome you back in the near future!
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Don't like dirty wrote a review Sep 2020
United States
Very dishonest, dirty and bad stuff They stole my things. They harassed me. They destroyed my last chance to leave China They almost killed an innocent life a few times They don't care about its customers
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Date of stay: September 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 23 Sep 2020
Dear IneedJustice, Thank you for taking the time to share your review on TripAdvisor. It was a pleasure to have you here, I am sorry for any inconvenient and please be assured that this is not our usual standard of service we delivery within the hotel and as guest feedback is of utmost importance to us, your feedback has been shared with the team to avoid such situation to reoccur. Your feedback is greatly valued and may we thank you once again for choosing to stay with JW Marriott Chengdu.
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Tom F wrote a review Aug 2020
I have visited Chengdu many times in the past, but it is my first time to staying at this hotel (given that there are many Marriott hotels in the city) – I am very impressed and glad that I made the right choice. The hotel is clean and right in the heart of city (150 meters away from subway). As a high-tier member of Marriott, I had a chance to visit their executive lounge. I was also impressed the services, especially, their happy hours. They provide at least 8 hot and varieties of cold dishes. All the staffs in the lounge are motive (all the tables are spotless), Rainie went out her way to help me no matter big or small. I look forward to returning this property when I back to Chengdu in the future.
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Date of stay: August 2020
Location
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Aileen Zheng, Other at JW Marriott Hotel Chengdu
Responded 5 Aug 2020
Dear TomF3381, Thank you for choosing JW Marriott Hotel Chengdu as your home in Chengdu and share your experience with the TripAdvisor community. I'm very happy to know that you have been well cared by our colleagues including Rainie. Once again, thank you for your recommendation and kind words, we look forward to welcoming you back in the very near future.
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PRICE RANGE
US$109 - US$209 (Based on Average Rates for a Standard Room)
LOCATION
ChinaSichuanChengdu
NUMBER OF ROOMS
345
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Frequently Asked Questions about JW Marriott Hotel Chengdu
Which popular attractions are close to JW Marriott Hotel Chengdu?
Nearby attractions include Tianfu Square (0.4 km), Mao Zedong Statue (0.4 km), and Far Eastern Department Store (Royal Street East) (0.3 km).
What are some of the property amenities at JW Marriott Hotel Chengdu?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Chengdu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Chengdu?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Chengdu?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Hotel Chengdu?
Conveniently located restaurants include Yu Su Ge Vegan Cafeteria, Zhang KaoYa (Gu Wo LongQiao), and Pacific Coffee (FuLi TianHui).
Are there opportunities to exercise at JW Marriott Hotel Chengdu?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Chengdu have an airport shuttle?
Yes, JW Marriott Hotel Chengdu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Chengdu?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Chengdu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Chengdu?
The staff speaks multiple languages, including English and Chinese.