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Dorsett Grand Chengdu

401 reviews
#14 of 2,790 Hotels in Chengdu
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Traveller (365)
Room & Suite (141)
Dining (42)
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Overview
  • Excellent70%
  • Very good20%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“metro station”(19 reviews)
“mapo tofu”(6 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (401)Write a Review
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Traveller rating
120
57
25
3
2
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LanguageEnglish
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120
57
25
3
2
Show reviews that mention
All reviewsmetro stationelectric curtainsmapo tofugreat hotelrooms were very cleansitting areacentral locationon a non smoking flooran upgradehot pot restaurantwould stay here againenglish channelslanguage barrierhotpot restaurantwestern choicesroom temperatureluxurious hotel
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1 - 5 of 207 reviews
Reviewed 1 week ago

It's an hotel in China where they speak Chinese. I write this because a four star hotel should offer plenty of good English speaking staff but this is China and I have been to other European countries where hotels of this rating are far worse...More

Thank JonahJarvis
Response from DorsettIntl_COMM, Communications at Dorsett Grand ChengduResponded 1 week ago

Dear JonahJarvis, Thank you so much for sharing the great review with us. We are glad that you enjoyed the overall stay with us. This is always our motto to serve our guests with the utmost excellence customer service. We noted on the comments pertaining...More

Reviewed 2 weeks ago via mobile

I stood at the hotel for 4 nights. The staff spoke English, which was surprising for Chengdu. The room was big and included everything I needed but the light carpet was very dirty. Also the bathroom was not clean with mud and many black hairs...More

Thank Helene M
Response from DorsettIntl_COMM, Communications at Dorsett Grand ChengduResponded 2 weeks ago

Dear Helene M, Thank you for the kind review. Well noted on your comments for the cleanliness. We will surely ensure that the team is well briefed on this and rectification to be taken. Thank you once again for writing to us. Looking forward to...More

Reviewed 2 weeks ago via mobile

We stayed here for 3 nights in January, and were disappointed as the hotel looked much nicer in photos. The room was so hot, we couldn’t turn the heating down so we were very uncomfortable. The only staff that we found that spoke much English...More

Thank Jasmine W
Response from DorsettIntl_COMM, Communications at Dorsett Grand ChengduResponded 2 weeks ago

Dear Jasmine W, Thank you for writing to us. We have reviewed your kind comments with our fellow team members. Rest assured that we will look into the matters of air-conditioner as well as the WiFi connection. As for the language proficiency, we are conducting...More

Reviewed 3 weeks ago

This is the second time I stayed in Dorsett Grand. The room rate has been increased a lot. Same as before, I like the convenient location. My room was clean with strong Wifi, and there was central heating, but there was a little smell from...More

Thank A_VisitorJ
Response from DorsettIntl_COMM, other at Dorsett Grand ChengduResponded 2 weeks ago

Dear A_VisitorJ, Thank you for sharing this review with us. We will definitely look into the matters of water drainage and the toilet flushing power as mentioned. Rest assured that this will be rectified by the team. Thank you once again for your second visit...More

Reviewed 3 weeks ago via mobile

Great breakfast both Chinese and European. Staff very helpful. Comfortable bad and room. Good service and near metro line. Taxi in front of hotel so easily in reach. Near the center of the city. Looking forward to staying again

Thank Gaafman
Response from DorsettIntl_COMM, other at Dorsett Grand ChengduResponded 2 weeks ago

Dear Gaafman, Thank you for writing to us, We are glad that you enjoyed the stay throughout. Looking forward to your next stay with us. Regards, Belinda Fung General Manager Dorsett Grand Chengdu

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$57 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Chengdu
#11 Best Value Hotel in Chengdu
#13 Luxury Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$57 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Chengdu
#11 Best Value Hotel in Chengdu
#13 Luxury Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (365)
Room & Suite (141)
Dining (42)
Business Centre & Event Rooms (25)
Family and Play Areas (3)
Questions & Answers
Ask a question
bethevans2017
11 November 2017|
AnswerShow all 8 answers
Response from BeeVS3 | Reviewed this property |
It’s separated by a glass wall but there is a blind so u can’t see through.
1
Vote
Daniel M
7 February 2017|
AnswerShow all 2 answers
Response from LUFTY8898 | Reviewed this property |
A taxi from the airport is about £10 however just a little tip the boot space is quite small so if you are a party of four or have loads of baggage you might need two taxis. There is also an express bus which is less than... More
0
Votes
goose3nbc
28 November 2016|
AnswerShow all 3 answers
Response from DorsettIntl_COMM | Property representative |
Dear Goose3nbc, The hotel does provide airport transfer. Kindly mention that to the team members during from reservation. With the hotel in operation for more than 2 years, it has gained it's familiarity among taxi drivers... More
1
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Room Tips
"Not near a place where folks congregate. C's don't appear to know or think that others might not want..."
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"It's worth paying a little more for the room type above the basic room"
Read review
"higher floor have a better view of the city"
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"As lots of people in China still smoke, be sure to ask for a non smoking room on a non smoking floor in China."
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