We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Kempinski Hotel Chengdu

#28 of 2,639 Hotels in Chengdu
Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Kempinski Hotel Chengdu
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

682 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 136: English reviews
Start your review of Kempinski Hotel Chengdu
 Click to rate
Coffs Harbour, Australia
Reviewed 1 week ago via mobile

While the hotel itself is stunning and the rooms well appointed, staff were reluctant to go that extra bit to ensure guest satisfaction. My colleague just wanted a cup of tea and a bite to eat in the cafe but she was rudely told that could not happen. She insisted and finally got something to eat and drink. In a...

 Report
Helpful?
Thank Paige S
Axel B, Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, Thank you for choosing Kempinski Hotel Chengdu and sharing your experience with us. I understand that you were disappointed with your dining experience, and I have discussed the matter that you so kindly brought to my attention with my concerned colleagues in an effort to prevent such shortfalls from recurring in the future. Our guests’satisfaction is of paramount...

Dallas, Texas
Reviewed 2 weeks ago

The Kempinski is in a very centric part of town and was very convenient for my business meetings. Breakfast is unbelievable. In the evening they have a nice beer garden outside that blends into the street life outside. Spa and pool area also great and made my stay a pleasure. Don't forget to bring a bathing suit. Its very hard...

 Report
Helpful?
Thank krmesserdfw
Axel B, Executive Assistant Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are excited that you enjoyed our product and food. As your mentioned that we have good location and decent restaurant. I have already shared your positive feedback with our team. We will spend more efforts to insist it. We...

Cairo, Egypt
Reviewed 4 weeks ago

An exclusive hotel: location, rooms, fod and beverage and services. You can have a real german beer at Paulaner located in the ground floor with its exclusive garden or have one of the best buffest ever in the main dining room of the hotel

 Report
Helpful?
Thank TamerAyoub
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write comments about your recent stay at Kempinski Hotel Chengdu. We are excited that you enjoyed our product and services. As you mentioned that we have good location and decent restaurant. I have already shared your positive feedback with our team. We will spend more efforts to insist it. We would...

Reviewed 4 December 2016

This hotel with local characteristics, the service is very good, especially for receptionist, they are very very busy but still hospitality, I found a manageress who named Vicky, she is very busy, there are many staffs ask for assistance but she answered anyone questions with patiently, she told the staff how to operation while taken care the guests, I felt...

 Report
Helpful?
Thank Luckyhoney
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. We shared already your positive comments about our professional and good service with...

Beauvais, France
Reviewed 20 November 2016 via mobile

This hotel is quite remarkable with an excellent service. The Paulaner restaurant serves good food until late and the breakfast choice is very diverse and complete. The rooms have all amenities that you need and the air conditioning is working properly. An excellent "no hassle" hotel to have no surprise.

 Report
Helpful?
Thank samsop91
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. Your compliments were well received by our entire team.Should your travels...

Leverkusen, Germany
Reviewed 1 November 2016

The Kempinski is located only a 15minutes drive from the airport, so perfect if you have to stay for a nigth between 2 fligths in Chengdu. They offer a very reliable transport service in a comfortable BMW 7er series. I stayed in a corner suite which was spacious and had a kitchen with a soft drinks free of charge. I...

 Report
Helpful?
Thank Bert992016
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. Your compliments about the breakfast and service were well received by...

Dubai, United Arab Emirates
Reviewed 13 October 2016

Back in Chengdu - back at the Kempinski in Chengdu and again very pleasant. The staff is always accommodating and caring going the extra mile. The hotel in general appears a bit tired but the General Manager told us about the upcoming renovation which sounds exciting. The food in the Chinese restaurant was delicious and afterwards we enjoyed a fresh...

 Report
Helpful?
Thank aroundtheworldtours
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we are excited about your feedback provided in line with your recent stay here at the Kempinski Hotel Chengdu. We shared already your comments about our Chinese restaurant harmony and the microbrewery Paulaner with our teams. It is of course a pleasure to understand that you are a returning guest to our property and we appreciate your loyalty...

Stockport, United Kingdom
Reviewed 8 October 2016 via mobile

Enjoyed my three night stay here. The staff were so friendly and welcoming. On the second morning the dining room staff could remember our room number and our drink preferences. Just one of many examples of being made to feel like a special guest. The concierge ladies were fantastic too, going the extra mile to help out with a pre...

 Report
Helpful?
Thank CL8N
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. Your compliments were well received by our entire team. We are...

London, United Kingdom
Reviewed 26 September 2016 via mobile

We had a bit problem when checking (as booking was made via travel agent) but got it sorted out within 20 min. The room itself is of decent size (by European standard) with desk and sofa chair & stool, and has all the amenities in the bathroom. Worth mentioning is that we chose a room-only rate and bought our breakfast...

 Report
Helpful?
Thank Phoebe S
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are delighted that you enjoyed your stay with us and shared your positive comments with our team. In regards to the breakfast buffet it always depends on the individual breakfast favorites whether to take the full buffet or like...

Dubai, United Arab Emirates
Reviewed 23 September 2016 via mobile

We loved staying in this hotel. The rooms are clean and the service was excellent. We especially enjoyed the breakfast, good quality and variety. We were lucky that in the week we stayed there was the Oktoberfest in their german restaurant. Great atmosphere with lively german band, authentic german food plus they brew their own beer!

 Report
Helpful?
Thank DirkDubai
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, it is a pleasure receiving your feedback and we appreciate you taking the time sharing your impressions with us. We are excited that you enjoyed our product and services and we shared your compliments with the team. The Oktoberfest is indeed a highlight at our Paulaner restaurant and it is a nice coincidence that you stayed with us...

177 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (62)
Viewed
View from Room (1)
Viewed
Dining (4)
Viewed
Hotel & Grounds (3)
Viewed
Bathroom (3)
Viewed
Room/Suite (10)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (115)
Viewed
Hotel & Grounds (19)
Viewed
Dining (17)
Viewed
Room/Suite (11)
Viewed
Family/Play Areas (8)
Viewed
Business Centre/Function Rooms (3)
Viewed
View from Room (1)
Viewed
Bathroom (1)
Viewed
Pool/Beach Area (3)
Viewed
Other (52)
02/04/2017 03/04/2017
Hotels you might also like...
Travellers also viewed these Chengdu hotels
3.2 km away
Sofitel Chengdu Taihe
Sofitel Chengdu Taihe
#17 of 2,639 in Chengdu
858 reviews
3.8 km away
Rhombus Park Aura Chengdu Hotel
7.7 km away
Hilton Chengdu
Hilton Chengdu
#5 of 2,639 in Chengdu
180 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Renaissance Chengdu Hotel
Renaissance Chengdu Hotel
#13 of 2,639 in Chengdu
192 reviews
3.3 km away
Shangri-La Hotel Chengdu
Shangri-La Hotel Chengdu
#6 of 2,639 in Chengdu
1,747 reviews
0.6 km away
Oakwood Residence Funder Chengdu
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 

Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Region: China > Sichuan > Chengdu
Price Range: RM377 - RM1,019 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Chengdu 5*
Number of rooms: 471
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Agoda, Ctrip TA and Cheap Tickets so you can book your Kempinski Hotel Chengdu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chengdu Kempinski Hotel
Hotel Style:
#16 Business Hotel in Chengdu
#17 Spa Hotel in Chengdu
#25 Luxury Hotel in Chengdu
#37 Best Value Hotel in Chengdu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Kempinski Hotel Chengdu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a higher floor views are great.”
  • View from room
 of 5 bubbles krmesserdfw, 5 Mar 2017 | Read review
“The executive room very good.”
 of 5 bubbles Luckyhoney, 4 Dec 2016 | Read review
“Corner suites are spacious with a Kitchen and are very quiet”
 of 5 bubbles Bert992016, 1 Nov 2016 | Read review
“The higher floors have excellent views of the area”
 of 5 bubbles albir60, 24 Jul 2016 | Read review
“book on the non smooking floors”
 of 5 bubbles danielsL4808PS, 17 Feb 2016 | Read review
5 of 5
Booking.com
* /night
View Deal
Expedia.com
Travelocity
Agoda.com
View all 6 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates