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Kempinski Hotel Chengdu

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Traveller (90)
Room & Suite (54)
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Overview
  • Excellent31%
  • Very good54%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (721)
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55
38
8
5
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All reviewspaulaner restaurantgerman beermicro brewerynice beer gardenexcellent business hotelbusiness tripbreakfast buffetthe ground floorthe air conditioningwithin walking distancemodern bathroomfood and beverageenglish languageenjoyable staythe general managerclose to the airportbeautiful hotel
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1 - 5 of 155 reviews
Reviewed 2 days ago via mobile

Need to spend two nights there for. A little bit disappointed during the checkin. I’ve booked the executive floor and did the checkin at 16:xx. However, the front desk told me my room was not ready yet and do not know when will be ready...More

Thank terrywcchan
Response from ExOf, General Manager at Kempinski Hotel ChengduResponded yesterday

Dear Mr. Chan, thank you very much for taking the time sharing the experiences of your recent stay with us. Please accept my apologies for not having the room available upon your arrival and having you wait. Please rest assured this will be addressed with...More

Hotel's Favourite
Reviewed 25 January 2018

My partner and I visited Chengdu in January this year and we had an absolutly wonderful stay at the Kempinski. The room was very lovely (great shower), everybody was so warm and welcoming. The lady in Red did her utmost to help us with everything...More

Thank Julia M
Response from Michael H, other at Kempinski Hotel ChengduResponded 26 January 2018

Dear guest, Thank you very much for taking the time to review your stay at Kempinski Hotel Chengdu. We hope that you had a safe journey back home and were delighted to read you have enjoyed your time with us and that you will keep...More

Reviewed 7 March 2018

Plus side: breakfast. MINUS side: carpet (dirty and old), drapes (dirty, patched, holed), insulation (like any old fleabag). No, really not worth the name of Kempinsky. Very disappointing, to say the leastMore

Thank Daniel G
Response from Kai Markus B, General Manager at Kempinski Hotel ChengduResponded 9 March 2018

Dear Daniel G, thank you very much for taking the time sharing the experiences of your recent stay with us. Reading through your valuable feedback it became evident that unfortunately we were not able to provide you with a remarkable experience which guests should expect...More

Reviewed 11 February 2018

Very good and varied breakfast, with decent coffee (better than the average Chinese hotel). However, the carpet is pretty old, and doesn't seem that clean. And the drapes are totally unworthy of such a hotel, and certainly of the price charged for a room. Holes...More

Thank Daniel G
Response from ExOf, General Manager at Kempinski Hotel ChengduResponded 12 February 2018

Dear Daniel G, thank you very much for taking the time sharing the experiences of your recent stay with us. I am very sorry to learn that your stay was a rather disappointing one. Please accept my sincere apologies for the inconveniences you encountered during...More

Reviewed 6 February 2018

the rooms are clean but the hotel appears to be old, location ok, I tried to order room service and the staff can not speak English properly, no sauna....overpriced for the offering I would not recommend itMore

Thank Joro R
Response from Kai Markus B, General Manager at Kempinski Hotel ChengduResponded 7 February 2018

Dear Joro R, Thank you very much for taking the time to review your stay at Kempinski Hotel Chengdu. We hope that you had a safe journey back home. First of all I would like to apologize for the shortcomings during your recent stay with...More

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Best Value Properties in Chengdu, China
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast included
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$93 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Business Hotel in Chengdu
#22 Spa Hotel in Chengdu
#32 Luxury Hotel in Chengdu
#149 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$93 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Business Hotel in Chengdu
#22 Spa Hotel in Chengdu
#32 Luxury Hotel in Chengdu
#149 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (90)
Room & Suite (54)
Dining (27)
Pool & Beach (4)
Family and Play Areas (8)
Business Centre & Event Rooms (7)
Questions & Answers
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Room Tips
"We had the Deluxe Suite for our first 4 nights which I highly recommend, on our return on our way back to the..."
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"Get a higher floor views are great."
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"The executive room very good."
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"Corner suites are spacious with a Kitchen and are very quiet"
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