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We spent 5 nights here and had a wedding ceremony on Stern Terrace. Right from when we arrived the service was exceptional. The room was nicely decorated and very spacious. The only issue we had was the air conditioning not working very well but they...More
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1 Thank Jody G
Response from Raimond W, General Manager at Kempinski Hotel ChengduResponded 3 days ago
Dear Mrs. Gread,
Thank you very much for taking the time to give us valued feedback about your recent stay at our hotel.
First of all we would like to apologize for the unsatisfactory air condition system in your room. In this regard please be...More
I have been at Kempinski Hotel in Chengdu for few days, and I liked it.
The Hotel is beautiful, very cleaned.
The breakfast room is incredible, it gives you the chance to taste different varities of food, the quality is excellent.
The rooms are beautiful...More
Response from Raimond W, General Manager at Kempinski Hotel ChengduResponded 17 July 2017
It is our pleasure receiving your feedback and we appreciate you taking the time sharing your impressions with us.We are excited that you enjoyed our services and restaurants. We already shared your feedback with the team.
Should your travel plans bring you back...More
OK, it is a mixed feeling when writing this review. My overall rate is 3.
First of all, the room was tired and when I say tired I mean everything should be renovated. Facilities were out of date and apparently lacked maintenance. Breakfast has never...More
Response from Raimond W, General Manager at Kempinski Hotel ChengduResponded 20 July 2017
Thank you very much for taking the time to give us your opinion about your recent stay at our hotel.
First of all I would like to apologize for the shortcomings during your stay. We will review our processes and will schedule training...More
Hotel is about 20 mins from Airport. It takes not more than 40RMB from airport to this hotel.
Staffs are all very polite and room is very clean. Breakfast was good with some dish option.
7 Mins walk to the nearest convinience store "Wowo".
Thank Nico A
Response from Raimond W, General Manager at Kempinski Hotel ChengduResponded 12 June 2017
It is our pleasure receiving your feedback and we appreciate you taking the time sharing your impressions with us.We are excited that you enjoyed our services and restaurants. We already shared your feedback with the team. The hotel's privileged location has advantages and...More
The service was good, the concierge helped me to make arrangements for my day visit and I could have lunch in the restaurant even they were closed, they made an exception. The only thing I didn’t like it was that my room was facing the...More
Thank Adriana V
Response from Raimond W, Manager at Kempinski Hotel ChengduResponded 26 May 2017
Thank you very much for taking the time to share your experience with us.
We are excited that you enjoyed our services. As you mentioned that we have good service .I have already shared your positive feedback with our team.
At the same...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$93 - US$152 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#17 Business Hotel in Chengdu
#20 Spa Hotel in Chengdu
#31 Luxury Hotel in Chengdu
#37 Best Value Hotel in Chengdu
Non-Smoking Rooms ,
Number of rooms
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