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The Ritz-Carlton, Chengdu

No.269 Shuncheng Main Street, Qingyang District Sichuan, Chengdu 116017 China
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Traveller (2936)
Room & Suite (601)
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About

#21 of 1,401 hotels in Chengdu
Location
Cleanliness
Service
Value
Chengdu is a city unlike any other; brimming with history, it is home to some of the world's most enthralling attractions, including the majestic Giant Panda sanctuaries. Tucked within the city centre, The Ritz-Carlton, Chengdu has the proud distinction of being one of the very first luxury hotels in the Sichuan capital. Guests are welcomed with resplendent decor, contemporary amenities and an attentive staff that anticipates every need.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Kids stay free
Babysitting
Car park
Wifi
Hot bath
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Rooftop bar
Kids club
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Sofa
Bottled water
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Quiet
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
3,180Reviews13Q+A100Room tips
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Ideatraveller wrote a review 12 Mar
Kuala Lumpur, Malaysia75 contributions58 helpful votes
Beautiful hotel located in very convenient town center area, the service from the moment we walk in to the hotel until departure is awesome. Restaurant service and food are great, I like the Chinese restaurant (awarded as Michelin Selection Restaurant), the cuisine in the restaurant is fabulous with the authentic Cantonese cuisine flavor. Flair (the bar) is also very cozy with we enjoy our cocktail at the terrace. The Ritz-Carlton, Chengdu did provide us an unforgettable moment when we stayed with them, kudos to the team for making our stayed great.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bucks A wrote a review Dec 2023
1 contribution
the club lounge service was quite good and food got so many choices,especially club lounge Vicky service was very nice and comfortable ,and about the food there Still so good got many of choices to chosse
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cho Summer, 其他 at The Ritz-Carlton, Chengdu
Responded 4 weeks ago
尊敬的客人,您好! 非常感谢您选择成都丽思卡尔顿酒店,并对我们的服务做出评价。非常荣幸得知您在入住期间有一次很棒的体验。我会和全体绅士淑女们分享您的好评,让大家继续保持努力。 再次感谢您的反馈,同时也十分期待您的下次光临,届时全酒店所有的绅士淑女们都将再次竭诚为您服务。让我们常在您心。 Crystal Guo 质量副经理 成都富力丽思卡尔顿酒店
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ragina R wrote a review Oct 2023
Melbourne, Australia7 contributions
Beautiful hotel with great location and friendly staffs. The room is a bit old but you can still feel the luxury. From the minutes you arrive, you know you are in good hands. Will definately come back again in the future
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cho Summer, 其他 at The Ritz-Carlton, Chengdu
Responded 21 Dec 2023
Dear Guest, Thank you very much for staying with us and taking your time to give us feedback. I am more than delighted to learn that our Ladies & Gentlemen's attentive service provide guest a memorable experience, and this is what Ritz Carlton brand striving for as always. I will share your comments with Team to keep all ladies & gentlemen being encouraged. Thank you again. All ladies & gentlemen at the Ritz Carlton are looking forward to welcoming you to back to stay with us. Warm regards, Crystal Guo Assistant Quality Manager The Ritz-Carlton, Chengdu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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roy k wrote a review Jul 2023
Shanghai, China5 contributions1 helpful vote
I stayed in the hotel aster 3 years j haven't visited there, and enjoyed the special tailor made service, people always happy, smiling and greeting, helping with luggage, prepare the rooms with very clean and professional way. Its nice that the staff on breakfast remember where I prefer to seat, which kind of coffee I like and even what to put in my omelet. Definitely a hotel to come back to !
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cho Summer, 其他 at The Ritz-Carlton, Chengdu
Responded 10 Jul 2023
Dear Guest, Thank you very much for staying with us and taking your time to give us feedback. I am more than delighted to learn that our Ladies & Gentlemen's attentive service provide guest a memorable experience, and this is what Ritz Carlton brand striving for as always. I will share your comments with Team to keep all ladies & gentlemen being encouraged. Thank you again. All ladies & gentlemen at the Ritz Carlton are looking forward to welcoming you to back to stay us. Warm regards, Crystal Guo Executive Assistant to GM The Ritz-Carlton Chengdu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peiyong W wrote a review May 2023
1 contribution1 helpful vote
尊敬的成都丽思卡尔顿酒店管理团队, 我写信是为了表扬您的酒店以及一位特别出色的员工——姜芳保洁阿姨。在我最近的入住期间,我对酒店的服务和设施感到非常满意,而姜芳保洁阿姨的工作更是给我留下了深刻的印象。 姜芳保洁阿姨以她的专业素养和工作热情赢得了我的敬佩。无论是在房间的清洁还是整理,她都做得非常出色,让我感到宾至如归。她的工作细致入微,注重细节,并且总是保持着微笑和愉悦的态度。每天回到房间,我都能感受到她付出的努力,让房间焕然一新,让我感到舒适和放松。 除了姜芳保洁阿姨的出色工作表现,我还要赞扬她对客人的关注和热情。她总是愿意倾听我的需求,并确保我得到了满足。她不仅仅是一位保洁员工,更像是一位友善的朋友,总是关心客人的舒适和需求。她的细心和体贴让我感受到了酒店的热情款待,使我的住宿体验更加难忘。 作为一个经常出差的旅行者,我住过许多酒店,但是姜芳保洁阿姨的服务真的让我难以忘怀。她代表了成都丽思卡尔顿酒店团队的专业精神和关注客人需求的态度。我希望您能将我的赞扬转达给姜芳保洁阿姨,并向她表示我对她出色工作的感激之情。 再次感谢成都丽思卡尔顿酒店为我提供如此出色的住宿体验,也感谢姜芳保洁阿姨在我入住期间的辛勤付出。我期待着再次入住您的酒店,并向他人推荐这个令人难忘的住宿地点。 最诚挚的问候, Dear Management Team of The Ritz-Carlton, Chengdu I am writing to commend your hotel and an exceptionally wonderful staff member, Auntie Jiang Fang Housekeeping. During my recent stay, I was very pleased with the service and facilities, and I was impressed with the work of Auntie Jiang Fang. Auntie Jiang Fang has won my admiration for her professionalism and passion for her work. Whether it was cleaning or organizing the rooms, she did a great job and made me feel at home. She is meticulous and detail-oriented and always has a smile and a pleasant attitude. Every day when I returned to my room, I could feel the effort she put in to make the room look new and make me feel comfortable and relaxed. In addition to Auntie Jiang Fang's excellent work performance, I would like to commend her for her attention and enthusiasm for our guests. She was always willing to listen to my needs and made sure I was met. She is more than just a cleaning employee, she is a friendly friend who always cares about the comfort and needs of the guests. Her attentiveness and thoughtfulness made me feel the hospitality of the hotel and made my stay more memorable. As a frequent traveler, I have stayed in many hotels, but Jiang Fang's housekeeping aunt's service was truly unforgettable. She represents the professionalism and attention to guest needs of the team at The Ritz-Carlton, Chengdu. I hope you will pass on my compliments to Auntie Jiang Fang and express my gratitude to her for her excellent work. Thank you again for providing me with such an excellent stay at The Ritz-Carlton, Chengdu and thank you to Auntie Jiang Fang for her hard work during my stay. I look forward to staying at your hotel again and recommending this memorable place to stay to others. Sincerest regards.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Cho Summer, 其他 at The Ritz-Carlton, Chengdu
Responded 8 May 2023
尊敬的客人,您好! 非常感谢您选择成都丽思卡尔顿酒店,并花费宝贵时间对我们的服务做出如此美好又用心的评价。非常荣幸得知您在入住期间有一次很棒的体验,同时也非常感谢您对我们姜芳姐姐的认可,我会和姜芳姐姐分享您的好评,相信她一定也非常开心。我也会和酒店全体绅士淑女们分享您的好评,让大家继续保持努力,将丽思卡尔顿服务带给每一位客人。 再次感谢您的反馈,同时也十分期待您的下次光临,届时全酒店所有的绅士淑女们都将再次竭诚为您服务。让我们常在您心。 Crystal Guo 总经理行政助理 成都富力丽思卡尔顿酒店
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annie T wrote a review Apr 2023
Hanoi, Vietnam107 contributions62 helpful votes
+1
- Staff: most of them dont know how to speak in English. I even cannot order a latte with ice :( Staff at ballroom really support us. They did well in delivering service, wow experience to customer in thoughtful way. - Facility: now new but okay in general - Atmosphere: cozy, nice - Location: near street food, convenient store
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at The Ritz-Carlton, Chengdu
Responded 28 Apr 2023
Dear Guest, Thank you very much for staying with us and spending your valuable time completing the detailed review of your stay experience. I am happy to learn your stay was satisfied, and I appreciate your recognition on our team on service level. I will share your great feedback with the whole team to keep all of us being encouraged. Also, we will enhance team's English level to better serving our customers. Once again thank you for sharing your experiences, all ladies & gentlemen are looking forward to welcoming you to stay with us again. Sincerely, JOAN YANG Assistant Director of Rooms The Ritz-Carlton Chengdu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Breeze wrote a review Apr 2023
1131 contributions287 helpful votes
+1
Frankly speaking, it's a very disappointing hotel, especially brand Ritz Carlton. The staff gave the wrong key card and it took me over around 2 hrs to get in the room. The service, the staff performance can't match Ritz Carlton brand requirement. The room and facility are pretty old. However, there are 2 things are good. One is the staff response and service at the lounge is really good. The swimming pool and the staff are brilliant that gain lots of good credits for this hotel. Overall, if swimming in this pool, I would like to come back again. If not swimming, I will not consider this hotel.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Ritz-Carlton, Chengdu
Responded 6 Apr 2023
Dear Guest, Thank you very much for staying with us and spending your valuable time completing the detailed review of your stay experience. I am extremely sorry to learn the point that you are not satisfied, and I really want to extend my sincere apologies for the matter you encountered during your stay. I would be much appreciated if you could share me some more details about the key card issue via my email joan.yang@ritzcarlton.com and we will make improvement accordingly. Once again thank you for sharing your experience and do hope you would consider our property again if any travels bring you back to Chengdu. Warm regards, Joan Yang Assistant Director of Rooms The Ritz-Carlton Chengdu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MinibearX wrote a review Mar 2023
Doha, Qatar256 contributions194 helpful votes
Pleasantly surprised by this hotel's service with my recent stay. it's an old establishment in Chinese standard, and the location is not around the trendy IFC area either; but I would happy return because of its service standard. Staff have been friendly, helpful and efficient. Concierge and front desk deserve thumbs up because they have managed to keep the Ritz service standard in China. My room at the executive floor is comfortable, nothing to fault even the deco looks bit dated. Only issue experienced was with F&B. The executive lounge service standard could be improved.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at The Ritz-Carlton, Chengdu
Responded 23 Mar 2023
Dear Guest, Thank you very much for staying with us and taking your time to give us feedback. I am more than delighted to learn that our Ladies & Gentlemen's attentive service provide guest an memorable experience, and this is what Ritz Carlton brand striving for as always. I will share your comments with Team to keep all ladies & gentlemen being encouraged. Thank you again. All ladies & gentlemen at the Ritz Carlton are looking forward to welcoming you to back to stay us. Warm regards, Joan Yang Assistant Director of Rooms The Ritz-Carlton Chengdu
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin22030 wrote a review Feb 2023
Washington DC, District of Columbia98 contributions28 helpful votes
+1
My partner and I were really impressed with this hotel. Check in was quick and easy. Jason at the front desk introduced the lounge to us and explained about the hotel amenities. The lounge was very comprehensive. Breakfast, afternoon tea, snacks, drinks, there seems to be something on offer all day. We stayed in a suite which was large and nice although the sound proofing was not great. We could hear a child in the adjoining room quite clearly.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Ritz-Carlton, Chengdu
Responded 17 Mar 2023
Dear Guest, Thank you very much for staying with us and spending your valuable time completing the detailed review of your stay experience. I am extremely happy to learn your stay was satisfied, and I really appreciate your recognition on our team. I will share your great feedback with the whole team to keep all of us being encouraged. Once again thank you for sharing your experiences, all ladies & gentlemen are looking forward to welcoming you & family to stay with us again. Sincerely, Summer Cho General Manager The Ritz-Carlton Chengdu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yang Tian wrote a review Jan 2023
Singapore, Singapore104 contributions8 helpful votes
The hotel has been in operations for quite some years but the quality is still at high level - with this I'm talking about not just facilities, but also service and breakfast. Definitely one of the finest in Chengdu.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Ritz-Carlton, Chengdu
Responded 8 Feb 2023
Dear Guest, Thank you very much for staying with us and spending your valuable time completing the detailed review of your stay experience. I am extremely happy to learn your stay was satisfied, and I really appreciate your recognition on our team. I will share your great feedback with the whole team to keep all of us being encouraged. Once again thank you for sharing your experiences, all ladies & gentlemen are looking forward to welcoming you to stay with us again. Sincerely, Summer Cho General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 590 - RM 835 (Based on Average Rates for a Standard Room)
LOCATION
ChinaSichuanChengdu
NUMBER OF ROOMS
353
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE RITZ-CARLTON, CHENGDU: UPDATED 2024 Hotel Reviews, Price Comparison and 3,059 Photos (China) - Tripadvisor

Frequently Asked Questions about The Ritz-Carlton, Chengdu
Which popular attractions are close to The Ritz-Carlton, Chengdu?
Nearby attractions include Chengdu Sports Center (0.4 km), Chengdu Stadium (0.4 km), and ChengDuShi ChengXiang GuiHua ZhanLanGuan (0.3 km).
What are some of the property amenities at The Ritz-Carlton, Chengdu?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Ritz-Carlton, Chengdu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Chengdu?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Chengdu?
Yes, a parking garage is available to guests.
What are some restaurants close to The Ritz-Carlton, Chengdu?
Conveniently located restaurants include SPICES (The Ritz-Carlton, Chengdu), Lixuan Chinese Restaurant (The Ritz-Carlton, Chengdu), and FLAIR (Ritz-Carlton ).
Are there opportunities to exercise at The Ritz-Carlton, Chengdu?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Chengdu?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Chengdu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Chengdu?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to The Ritz-Carlton, Chengdu?
Many travellers enjoy visiting Qingyang Palace (Green Ram Temple) (2.7 km), Chengdu Culture Park (2.3 km), and Tomb of Wangjian (2.4 km).