We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Chengdu

Save
Traveller (681)
Room & Suite (153)
Dining (74)
Membership_Slide_Up_Placement_on_Hotel_Review_Price_Refresh
Save this hotel
and keep track of your top hotel finds.
Save now
Overview
  • Excellent64%
  • Very good30%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“cafe z”(42 reviews)
“horizon club”(41 reviews)
“across the river”(23 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from Shangri-La Hotel Chengdu
Special Offer: Book Direct and Save
Hotel deals
Contact Info
Name/address in local language
Offers from Shangri-La Hotel Chengdu
Special Offer: Book Direct and Save
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null}
Reviews (2,327)
Filter reviews
728 results
Traveller rating
502
171
38
13
4
Traveller type
Time of year
LanguageEnglish
More languages
502
171
38
13
4
Show reviews that mention
All reviewscafe zhorizon clubacross the riverirish barbars and restaurantsriver viewlobby loungeconcierge staffgreat facilitieswonderful hotelroom was spaciouspanda reservefitness centerchinese restaurantspecial thanksbuffet breakfastbusiness trip
FilterEnglish
Updating list...
1 - 5 of 728 reviews
Reviewed 1 week ago via mobile

I had a wonderful stay at the SL in Chengdu. Apart from the great international food buffet they offer,the comfort, the great views from the room, what impressed me the most is the customer service at the hotel. I had some issues trying to get...More

Thank GPatG33
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 1 week ago

Dear GPatG33, thank you for your choosing Shangri-La Hotel, Chengdu, and giving us the FULL score. We are delighted to know that you had a pleasant stay with us, especially our food quality, room quality and service quality. We are also delighted to hear that...More

Reviewed 1 week ago

This hotel is a pure luxury hotel with a stunning lobby that makes you feel like you have made the right choice of hotel. The breakfast is unbelievable and full of choices for all tastes, and they offer free fruit from a basket of an...More

1  Thank FionaPerthWA
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 1 week ago

Dear FionaPerthWA, thank you for your choosing Shangri-La Hotel, Chengdu and giving us the FULL score. We are delighted to know that you had a pleasant stay with us, especially impressed by our breakfast quality and room quality. We look forward to welcoming you back...More

Reviewed 2 weeks ago

In addition to the beautiful decor and great location, the staff really went out of their way to be kind and helpful. For example, my wife was admiring a year of the dog decoration and asked a staff member where she could buy one. It...More

Thank Andrew K
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 1 week ago

Dear Andrew K, thank you for your choosing Shangri-La Hotel, Chengdu and giving us the FULL score. We are delighted to hear that you had a pleasant stay with us, especially impressed by our location and service quality. We look forward to welcoming you back...More

A TripAdvisor Member
1
Reviewed 2 weeks ago via mobile

Jeff, Tyler and George were very helpful with making travel and tour arrangements and recommending activities that made our stay very memorable. Location is very convenient to the central city and directly across the street from s historic bridge to a very lively nightclub district....More

Thank A TripAdvisor Member
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 1 week ago

Dear Guest, thank you for your choosing Shangri-La Hotel, Chengdu and giving us the FULL score. We are delighted to hear that you had a pleasant stay with us, especially impressed by the location and the service from our colleagues Jeff, Tyler and George. We...More

Reviewed 2 weeks ago

I stayed in Shangril-la, Chengdu in late March to 1 April 2018. Staff at Horizon Club were not so friendly, not so cheerful and not so service orientated as before. I stayed here many time and I know the difference this time. There was also...More

Thank sawlee
Response from Thomas G, General Manager at Shangri-La Hotel ChengduResponded 1 week ago

Dear sawlee, thank you for staying with us and sharing your feedback. We are dismay to know about your unpleasant encounter at the club lounge, and will take immediate action of this on our ongoing improvement changes. Thank you again and we look forward to...More

View more reviews
Most Booked Properties in Chengdu, China
See all 2,816 hotels in ChengduSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Adult pool
Details
Price range
US$167 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#2 Family Hotel in Chengdu
#9 Spa Hotel in Chengdu
#11 Luxury Hotel in Chengdu
#184 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$167 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Chengdu
#2 Romantic Hotel in Chengdu
#2 Family Hotel in Chengdu
#9 Spa Hotel in Chengdu
#11 Luxury Hotel in Chengdu
#184 Best Value Hotel in Chengdu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (681)
Room & Suite (153)
Dining (74)
Pool & Beach (6)
Business Centre & Event Rooms (11)
Family and Play Areas (1)
Questions & Answers
Ask a question
Kate T
21 September 2016|
AnswerShow all 10 answers
Response from Ingarfield | Reviewed this property |
Yes indeed they do.
0
Votes
Room Tips
"for views, choose the river view"
Read review
"the corner rooms ending in 07 and 08 have a better view."
Read review
"The river view rooms are beautiful."
Read review
"Corner rooms enable views on both sides of the river."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing