Came here on a girls trip to celebrate my friends birthday. They helped surprise my friend with a cake. All the staff were so friendly from the front desk, our servers for breakfast and especially the cleaning staff making sure we had enough clean towels in our roof. The roof top had an amazing view of the sunset that I felt the other guests haven’t taken advantage of it as I never saw anyone else there. The location was only a few blocks from all the restaurants we wanted to go to. Breakfast was al la carte and it didn’t leave me too full, which was good so I can make room to eat other things through out the day. It cost about 20 pesos to go from airport to hotel.
This is an amazing boutique hotel. The staff is incredible to name a few Jorge, Kevin and Lillibeth. Very clean and beautiful. A gem in this beautiful city. Location is perfect, walking distance to everywhere.
We live in Florida USA and were invited to a destination wedding in Cartagena and the Ananda Boutique Hotel was one of the options suggested by the bride. After reviewing the other eight options, we booked four nights for my husband and I. It was a very easy drive from the airport and we were greeted right away by friendly front desk staff. A staff member took us directly to our room and showed us everything we needed. Our reservation included daily free breakfast which were very nutritious with many choices and it was steps from our room. We chose to eat inside in the air conditioning, but there is a large patio with umbrellas also. The hotel is close to the ocean and minutes by foot from all parts of the historic city. There is a lovely pool on the first floor and one on the rooftop terrace. Every time we came out of our room, staff waved or said good morning or afternoon. I felt completely safe in the hotel. Before leaving the country we had to have a Covid test. The front desk staff arranged for a nurse to come to our room and give the test… How convenient! Most of all, the people who work there were so kind and helpful, especially Kevin and Rene, Juan David, Ronald and Nuris. Their smiles and kind words made our trip one we will never forget!…
Overall amazing experience and a repeat for sure . Staff were delightful, professional and nothing too big to sort. Amazing cocktails at the bar. Beautiful roof top pool. Call out for Nuri who helped concierge a lot of stuff for our party. Thank you.
Cartagena is ALWAYS a good idea, but even better with the perfect location, right next to all the happening places, in the center of the old town and with a wonderful rooftop pool to take in the views and enjoy a great cocktail! We loved our suite at Ananda, the great attention from all the staff, Lilibet and Juan David at the bar (favorite vacation spot) and particularly Nuris! Oh Nuris, thank you for your incredible attention, help and patience before we even met, with the reservation and coordination of several rooms for my friends. Your customer service and just genuine caring is what makes the difference. Will be coming back, hopefully very soon!!
My compliments to the General Manager, Diego Manrique. Even though you have an absolutely beautiful property at an amazing location it is your staff that left the best impression. We arrived late at night after COPA airlines lost our luggage and Jorge was there waiting to welcome us. Check in was quick and cold Champagne and hot sandwiches (which were ordered) were ready is our room. The hotel is maintained extremely well and everything is spotless. Rooms were cleaned daily and always to perfection. The F&B staff really made our stay. Thank you to Lilibeth, Juan David, Deymer, Kevin and also the breakfast staff for making us feel so welcome and at home. Also Ronald and Nuris from the Front Office for taking care of us and booking our excursions. Ananda Hotel is defiantly the place to stay in Cartagena and we will certainly be back. Criticism was hard to find but if I have to mention one thing it would be the communication prior to arrival. It was difficult to get answers from the hotel and emails took long to answer which was worrisome. It was made up for afterwards. Thank you all for a great stay!…
I have been wanting to stay at Ananda since 2016 when I visited their bar for a drink. The ground floor and rooftop pools are both lovely, the room was spacious and clean, and the breakfast was delicious. Service at this hotel is excellent, including bar and dinner service. I had a relaxing and wonderful stay here, and I would highly recommend it as an upscale accommodation inside the Walled City.
This hotel was awesome. The housekeeping was amazing! The room was cleaned everyday, and there was turndown service too. It was awesome. The breakfast was delicious! The location was great, and the hotel atmosphere and decor was clean, quaint yet modern, and wonderful. I would go back hands down. I did have 1 problem when I entered my reservation number into the website to double check my reservation. And the website said my reservation was cancelled. I emailed about the situation and nobody responded. I finally had to make that international call and check on the reservation. After talking via phone they said I did have a reservation. The other hiccup was my shower drain was clogged. But there was another drain where the toilet was, so I thought the water was supposed to run out of the shower and maybe go down that drain. I wa wrong, and the water ran out of the shower, past the drain by the toilet, into the rest of the bathroom, and into part of my room. Luckily it didn’t get to the electrical wiring. Otherwise I would have been toast. But, I got ahold of the front desk and someone came right away to mop and bring me extra towels etc. The next morning I told the new desk crew about the clog. I went out with my family for a few hours and by the time I returned the drain the was fixed. Overall, I loved this hotel. Just a couple hiccups that’s all. …
We stayed here for 4 days and loved everything about it! Location was perfect and short walking distance to everything. Room, facilities, and food were all great. But the service was incredible! While all the staff members were great, the front desk went above and beyond to make things nice and easy. When I asked for directions to a place to change money, the front desk just arranged for someone to come to the hotel and do it for me within 15 minutes while I ate breakfast. When I asked for recommendations for scheduling a PCR Covid test ahead of my return flight, the front desk was able to schedule a test to be done for me at the hotel the next morning. Would definitely stay at Ananda again!
Whilst the hotel is pretty to look at we did not have a positive experience: 1. Arrived late in the evening after a long trip. Went to the restaurant in the hotel. My mum can’t eat salt due to a medical condition and doing so could be fatal, we asked if it would be possible to make one of the meals salt free. They told us it would however it came out covered in salt. We sent it back, reiterated the importance of no salt and asked for a fresh dish. However the chef simply scraped the coating off the chicken and sent the same dish back then tried to deny this was the case. We knew it was the same dish from the missing piece of the chicken breast that had been cut off the first time around. After some discussion we were then told all the food was brought in pre made and couldn’t be done fresh and salt free. If only they had told us this when we first asked and then we could have gone elsewhere, by this point it was now 10pm and too late. 2. We were put in rooms on the 3rd floor with no proper windows or natural light. On the second night and during a storm our room flooded. We were told we would be moved down a level but they then just offered us the same room next door which would surely also suffer from flooding due to the proximity to ours etc 3. Service is terrible, never proactive and have to ask for everything multiple times. When complaining about the salt/food situation and flooded room received zero apologies or proper offers to rectify the situation Overall very disappointed and would not stay here again…
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