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Holiday Inn Cartagena Morros

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#23 of 147 Hotels in Cartagena
Certificate of Excellence
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1 room 2 adults 0 children
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Holiday Inn Cartagena Morros
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637 Reviews from our TripAdvisor Community

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Showing 160: English reviews
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Houston, Texas, United States
Reviewed 4 weeks ago

even after i told her that i had called my bank during the process. that i had to go down the street to withdraw money to pay the bill. i asked for a discount for another night. sh offered me two dollars of the rate i could get. i mean really why don't you just spit in my face and...

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Helpful?
Thank Troy N
Management response:

Dear Troy N, Thank you very much for your comments regarding your last stay at the Holiday Inn Cartagena Morros. We appreciate your feedback. Sincerely, Judith Merlano Front Office Manager

Reviewed 4 weeks ago

Service and friendly staff is what we hoped for when we booked this hotel and we were not disappointed. The place was sharp, pristine clean, and everybody was friendly and patient as most of us spoke little or no Spanish. I can't speak highly enough about the waiters and the front desk staff. There was plenty to do in the...

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Helpful?
Thank Mike P
Management response:

Dear Mike P, Thank you very much for selecting the Holiday Inn Cartagena Morros, during your stay in Cartagena. We are pleased to know that you enjoyed our hotel especially de service of our Front Desk staff and waiters. Hoping to have the opportunity to serving you again in "esta su casa" the Holiday Inn Cartagena Morros in the near...

Miami, Florida
Reviewed 5 weeks ago

Very well clean maintained property the breakfast buffet have everything you want in a breakfast ,the presentation and food quality are excellent, the rooms are big ,my husband and me said thank you for a great vacations ,the food at the restaurant excellent ,and the most important, they may your filling in home ,the staff very friendly ,close to the...

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Helpful?
Thank Caridad2014
Management response:

Dear Caridad2014, Thank you very much for your kind comments. It was a pleasure having you here with us at the Holiday Inn Cartagena Morros. We are glad to know that you enjoyed our service, food and facilities. Looking forward to welcoming you back in our property in the near future. Have a great week!! Judith Merlano Front Office Manager

Hope Mills, North Carolina
Reviewed 17 January 2017

The area is currently under road construction so it could be a distraction for some, but is for future improvements; once you walk into the lobby, everything is going on outside is forgotten. From the moment we walked in the personnel made us feel at home. The lady at the front desk made every effort to make us feel welcome...

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Helpful?
Thank LuisCruz
Management response:

Dear LuisCruz, Thank you very much for your kind comments. It was a pleasure having you and your family here with us. We are very pleased to know that you enjoyed your stay and had a wonderful experience with us. Our goal is to provide an excellent service since the arrival to the departure. I have shared your valuable comments...

Monee, Illinois
Reviewed 16 January 2017 via mobile

The hotel was very nice & the staff were very helpful. They can speak some English but it would have been helpful if we had known some Spanish. The rooms were very nice & the food at the restaurant was lovely. The breakfast buffet is included & was really nice. The weather wasn't awesome while we were there so we...

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Helpful?
Thank ballfarm
Management response:

Dear ballfam, Thank you very much for selecting the Holiday Inn Cartagena Morros during your recent stay in Cartagena. It was a pleasure having you here with us. We are very pleased to know that you enjoyed your stay and the facilities of the hotel, especially the breakfast that you considered it was excelent and lovely. Once again, thank you...

Reviewed 1 January 2017 via mobile

It was burning up outside and the hotel's air conditioning stopped working for an entire day. When asked if they could open the restaurant's back door for some wind flow they refused without further explanation. Also, during breakfast most of the staff replied with an angry attitude, often lacking of initiative and kindness. For example, I asked for a spoon...

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Helpful?
Thank Ivette G
Management response:

Dear Ivette G, Thank you very much for your recent visit to the Holiday Inn Cartagena Morros. It was a pleasure having you here with us. I am forwarding your valuable comments to our top Management to take the appropriate actions and keep offering the best quality of service to our guests. Happy New Year! Judith Merlano Front Office Manager

Santa Rosa, California
Reviewed 6 December 2016 via mobile

My family and I went to Colombia for Thanksgiving. We stayed at the Holiday Inn in Cartagena. The room was spacious, but the air conditioning smelled like mold. Our whole family got respiratory illnesses afterwards. The service and the food in the restaurant was abysmal. There are better options for travelers.

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Helpful?
Thank AttyPaulM
Management response:

Dear AttyPaulM, Thank you very much for your recent visit to the Holiday Inn Cartagena Morros, we were delighted to have you here with us. Your valuable comments have been shared with all the departments involved and correctve action will be taken. Once again thank you for your patronage and loyalty. Have a great weekend, Judith Merlano Gerente de Recepción

Reviewed 27 November 2016 via mobile

Nice clean place with great facilities. A couple of issues. 1. Had arranged via email for them to pick us up at the airport. This never happened. They did try to charge me for it however. 2. Clearly states on their trip advisor page that breakfast is included, then they tried to charge us for it. 3. The aircon makes...

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1Thank Ben C
Management response:

Dear Ben C Thank you very much for your recent visit and for your preference. It was a pleasure having you here with us. Your valuable comments have been shared with our Head Departments, Mr. Ben, your business is very important to us. Looking forward to welcoming you back in our property soon. Have a wonderful weekend, Judith Merlano Front...

Atlanta, Georgia
Reviewed 18 October 2016 via mobile

This was a very upscale Holiday Inn. The lobby was beautiful upin check in. The front desk spike English. The breakfast was spectacular. My room was posh and comfortable with a balcony overlooking the ocean. Perfect for evening sunsets and morning sunrises. Great restaurant.

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2Thank Sedrick G
Management response:

Dear Sedrick G, Thank you very much for your kind and positive comments regarding your last stay with us at the Holiday Inn Cartagena Morros, it was a pleasure having you here with us. It is an honor to read that you enjoyed your stay with us and consider our property as an Upscale Holiday Inn with a beautiful lobby...

Reviewed 7 October 2016 via mobile

Loved the hotel and made my first visit to Cartagena very memorable . The staff was excellent . Very warm and friendly . The restaurant food and service was excellent . Kudos special mention to the staff Osbaldo , Ronaldo , Genesis . Carlos and Miriam. Muchisimas gracias !

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Helpful?
Thank Edgardo U
Management response:

Dear Edgardo U, Thank you for your kind words and for recognizing Osbaldo, Ronaldo, Genesis, Carlos and Mariam! We are fortunate to have them on our team. We are happy to read that you had a very memorable stay with us and we look forward to welcoming you back in the near future. Have a great weekend, Judith Merlano Front...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to our new Holiday Inn Cartagena Morros Hotel. It is our pleasure to offer you the most modern hotel for business and leisure, surrounded by a natural environment located in the north of the city at the exclusive area of Los Morros. It is a just few minutes from the Rafael Nuñez International Airport. We are specialists in providing security, quality, technology and excellent service.Just 5 minutes from the Rafael Nuñez Airport, with a spectacular view to the cienaga de la Virgen and direct access to the beach. You will enjoy our modern and comfortable rooms, restaurant, bar, pool, gym, parking, meeting rooms. ... more   less 

Additional Information about Holiday Inn Cartagena Morros

Address: Anillo Vial Cra. 9 no. 34-166 La Boquilla, Cartagena 130002, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: RM477 - RM807 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Cartagena Morros 3.5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#2 Business Hotel in Cartagena
#6 On the Beach Hotel in Cartagena
#14 Family Hotel in Cartagena
#24 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cartagena Morros staff and other travellers.
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Questions? Get answers from Holiday Inn Cartagena Morros staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ocean view. It's worth the few dollars more”
 of 5 bubbles , 22 Jan 2017 | Read review
“Larger ,very confortable”
 of 5 bubbles Caridad2014, 20 Jan 2017 | Read review
“Select a high room with ocean view. I don;t think the "other view" so too good for now.”
  • View from the room (7th Floor)
  • Another view from the room balcony
 of 5 bubbles LuisCruz, 17 Jan 2017 | Read review
“get a view facing the beach”
  • beach view
  • sunset from balcony
  • view of beach
 of 5 bubbles chinos333, 4 Jul 2016 | Read review
“rooms are suites, with full kitchens appliances, and all utensils including w/d so truly apartments.”
 of 5 bubbles Goliath13065, 12 Jun 2016 | Read review
5 of 5