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Occidental Cartagena

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#40 of 148 Hotels in Cartagena
Certificate of Excellence
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Occidental Cartagena
Occidental Cartagena
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1,095 Reviews from our TripAdvisor Community

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Showing 313: English reviews
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Reviewed 6 days ago NEWvia mobile

Going in spring break is always an issue but this hotel was reasonable. It was perfect for the family. Quiet, safe and fun. Not a place for young adults looking for night life. The resort was a nice size and was on the water. The rooms were clean. The staff was very attentive. We enjoyed the food. I would stay...

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Helpful?
Thank Paul N
lansing michigan
Reviewed 1 week ago

Just came back from a week in Cartagena, and stayed here for the last four nights. It is a solid mid range property. Not deluxe, but a good value. We traveled with a family of six spanning three generations. Traveling from the USA on one of our peak of spring break weeks, we were amazing at how uncrowded it was....

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Helpful?
Thank Lauri K
Mississauga, Canada
Reviewed 2 weeks ago

We just returned from our vacation at Occidental Grand. It is very nice and clean hotel. The food was good. We spend 2 weeks there and every day was something new on the menu. you could pick from. They have 3 a la carte restaurants. One is Nativo where you can have more local cousine. We enjoyed ceviche and sea...

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Helpful?
1Thank Bozena K
Cartagena, Colombia
Reviewed 2 weeks ago

Since the first minute you arrive to this resort everything is just so good. The receptionists are kind and the check-in is really easy and fast. I went with my parents so we had two rooms, they were spacious and clean. They are all-inclusive resort, so you can have all the food you want almost 24/7, also the bar is...

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Thank Daniela E
Ontario, Canada
Reviewed 4 weeks ago

The rooms were spacious and clean and we had a beautiful view of the adult pool and the ocean. If you had an adjoining room then it could be quite noisy. The grounds were well kept, staff were always cutting the grass, painting, doing general maintenance. The food was rather hit and miss, the buffet was not very good and...

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Helpful?
Thank happywanderer381
Washington DC, District of Columbia
Reviewed 26 January 2017

We stayed at this hotel for 10 days and greatly enjoyed it. We usually stay at 4 & 5-star resorts and this was overall an excellent experience for it being a 3.5 star. The price was stellar given the accommodations! Our favorite thing is that this hotel was farther out from the main city, but only a 25-27 minute ride...

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Helpful?
2Thank latinarabian
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest, We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo Hotel ESTELAR Grand Playa Manzanillo by Occidental...

Reviewed 9 January 2017

I give 2 1/2 stars for this resort overall. Despite the rooms ( modern, comfortable and spacious) everything else is 2 1/2 stars maximum. Ugly beach. The 3 special restaurants ( requires reservations) were TERRIBLE: Uncooked past, steak as hard as a rock! Cold food. In the menu they offer " beef empanadas" , so we ordered ....the waiter brought...

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Helpful?
2Thank Fatima S
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest, We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental...

san diego, ca
Reviewed 30 December 2016

The dinning service was wonderful. The servers are attentive. The food was good. The suites are big. The beach was nice and swimming pools are nice. They need to work on welcoming guests at the reception. We got there two hours before our group arrived and had to wait for two hours (we did not have reservation info) but no...

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2Thank mommywkids
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest, we appreciate and value your positive comments regarding our service; we are pleased that we have met your expectation. we regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. we hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Estelar grand playa manzanillo by...

San Salvador, El Salvador
Reviewed 20 December 2016 via mobile

location is not good. you have to take a bus to the city which is 30 min long, which is the only reason why I wouldn't've stayed in this hotel. the food is alright. the rooms are nice and the staff is excellent. there are two pools: one for adults and one for entertainment. the good thing is that everything...

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Thank diegoafane
Geneva, Switzerland
Reviewed 12 November 2016

I came for a workshop - something usually hard to do in an all-inclusive resort, as the purpose of the hotel is to relax, not work. My room was huge, and comfortable, so no complaints there. Overall the food was typical buffets, so not great. The bar was also very poorly serviced, and the drinks were made with cheap booze....

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Helpful?
2Thank tourismspecialist88
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest We appreciate your comments about our service. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Occidental Grand Cartagena Resort***** hotel's objective is to provide luxury, all-inclusive services on the seafront on the beautiful beaches of Manzanillo Bay. It is close to the cosmopolitan city of Cartagena de Indias. It has a contemporary design and a very calm ambience, and our guests' first impression is of an idyllic resort to relax and unwind in. Have a dip in the pool, stroll around the beautiful lush gardens or enjoy the 24-hour drink and snack service. ... more   less 

Additional Information about Occidental Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia (Formerly Estelar Grand Playa Manzanillo)
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: RM678 - RM2,139 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Cartagena 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#13 On the Beach Hotel in Cartagena
#14 Spa Hotel in Cartagena
#21 Family Hotel in Cartagena
#37 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cartagena staff and other travellers.
54 questions
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keswick,ontario
5 months ago

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Questions? Get answers from Occidental Cartagena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are oceanview - no need to pay extra for it”
 of 5 bubbles klugster, 12 Mar 2017 | Read review
“We stayed in room 2110, it was very quiet”
 of 5 bubbles BozenaK627, 9 Mar 2017 | Read review
“principal building seam really quiet, first floor doesn't have a view, so if you want that, go for the 3 floor at least.”
 of 5 bubbles 746danie, 5 Mar 2017 | Read review
“ocean view, NOT adjoining unless you are with the other people in the adjoining room”
 of 5 bubbles happywanderer381, 18 Feb 2017 | Read review
“family room”
 of 5 bubbles , 9 Jan 2017 | Read review
5 of 5