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Sofitel Legend Santa Clara

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Traveller (1530)
Room & Suite (322)
Pool & Beach (170)
Overview
  • Excellent81%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“butler service”(22 reviews)
“el coro”(13 reviews)
“beautiful hotel”(85 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (2,082)
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1,015 results
Traveller rating
748
166
55
23
23
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LanguageEnglish
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748
166
55
23
23
Show reviews that mention
All reviewsbutler serviceel corobeautiful hotelold citypersonal butlerconcierge deskfifth floorpool servicewalled cityluxury hotelpool arealarge poolwithin the wallsgreat poolday tripconventspa
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1 - 5 of 1,015 reviews
Reviewed 4 days ago

As a former USA company employee and frequent traveller, I have participated on several meetings around the world, always on the best hotels. The Santa Clara is, for sure, among the best ones, Everything perfect: reception, courtesy, accommodation, food, location.

Thank Flavio V
Reviewed 1 week ago via mobile

The rooms are modern with excellent air conditioning which is nice since the city is hot and humid. Attentive staff that were bilingual. Nice pool. Breakfast was included — the coffee service was outstanding. The buffet changed daily. The upscale restaurant on site — 1621...More

Thank houstontraveler2017
Response from SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa ClaraResponded 1 week ago

Dear houstontraveler2017, We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to read that you had a wonderful time with us in our 17th century monument. Your kind comments are highly...More

Reviewed 1 week ago

Amazing facilities, foods and guests. It's really a legend hotel, with a great storytelling about the build, witch has over 400 years of history. The location is marvelous, in the middle of historic center!More

Thank Carolina K
Response from SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa ClaraResponded 1 week ago

Dear Carolina K, we really appreciate your kind comments. At Sofitel, we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our facilities, our storytelling, our location, and our food and services. We would be more...More

Reviewed 2 weeks ago

You can not ask for better service. My daughter needed a medicine, I called the front desk and within 5 minutes an employee was at the front door with the medicine form a local pharmacy!! all the staff will bend backwards to please you. The...More

Review collected in partnership with Accorhotels.com
1  Thank alvaro526
Response from SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa ClaraResponded 1 week ago

Dear alvaro526, it is a pleasure for us to know that you spent a wonderful stay in Sofitel Santa Clara! Your kind comment is highly motivating as it is our priority to exceed our customers’ expectations. Plus, we are glad to read that you loved...More

Reviewed 2 weeks ago

I've stayed at Sofitel Legend Santa Clara 6 times and every visit is better than the last. As always the service was fabulous. Thank you to everyone for making the visit memorable. I brought a friend to stay in one of my rooms and she...More

1  Thank Michael S
Response from SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa ClaraResponded 1 week ago

Dear Michael S, thank you very much for your nice comments about your stay in the Sofitel Legend Santa Clara. We are very happy to read that you have stayed at Sofitel Legend Santa Clara 6 times! What a honor! We appreciate your friend's comment...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Pool
Hotel Amenities
Room Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Hot Tub
Outdoor pool
Details
Price range
US$265 - US$841 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#3 Spa Hotel in Cartagena
#3 Family Hotel in Cartagena
#3 Green Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#7 Luxury Hotel in Cartagena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$265 - US$841 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#3 Spa Hotel in Cartagena
#3 Family Hotel in Cartagena
#3 Green Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#7 Luxury Hotel in Cartagena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1530)
Room & Suite (322)
Pool & Beach (170)
Dining (83)
Family and Play Areas (48)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
Lisa P
10 May 2018|
AnswerShow all 4 answers
Response from TRNBR | Reviewed this property |
No problems whatsoever ...
0
Votes
SenoritaSuzieCapeCod
13 March 2018|
AnswerShow all 3 answers
Response from Linda B | Reviewed this property |
Breakfast is about $25 US buffet style - so expensive but wonderful. You can also have eggs however you want them cooked in addition. You can eat inside the restaurant or out in the courtyard.
1
Vote
SparkyP82
8 March 2018|
AnswerShow all 11 answers
Response from NigellaCB | Reviewed this property |
I agree with Laura and Rosemary that this is a family-friendly resort. But it could be a very romantic getaway for couples as well. Whether one encounters kids or not I guess depends on the season. We were there off season... More
1
Vote
Room Tips
"room with balcony and a pool and ocean view"
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"If you can get a 4th floor room as it has wonderful views of the Caribbean."
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"pool facing?"
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"Booking a room on the second or third floor because people could easily peek into your room (from the pool..."
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