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Hotel Cartagena Plaza

1,911 reviews
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Traveller (897)
Room & Suite (353)
Storyboard
Overview
  • Excellent32%
  • Very good39%
  • Average18%
  • Poor6%
  • Terrible5%
Travellers talk about
“private floor”(2 reviews)
“executive floor”(4 reviews)
“public beach”(3 reviews)
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,911)Write a Review
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1 - 5 of 139 reviews
Reviewed 2 days ago

i was very disspaointed sine the arrival every thing was very bad the customer service a disaster the cafeteria for the breakfast was very crazy i felt i was in prison and the response of the people who work thereMore

Review collected in partnership with this hotel
Thank elisheen65
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded yesterday

We appreciate that you have spent time to provide us with an assessment of your stay. I am very sorry to hear that your stay did not meet expectations. Please, send us an email with a phone number or email address so that our Hotel...More

Hotel's Favourite
Reviewed 12 August 2017 via mobile

Visited with my family in August for three nights, when at arrival I was unwell the reception staff kindly found us one room where I was able to lie down and sent me to see the ON SITE nurse, they kindly called a doctor to...More

Thank Nadia P
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded 15 August 2017

Dear Customer. I appreciate your comments about our hotel. It makes us feel proud to cater to the needs of our customers in the best way we can. If you are coming back to our resort, do not hesitate to call us. Aura Amador López.

Reviewed 6 days ago via mobile

We stay only one night, thank god Cartagena is the only city in all Colombia that you can’t checking without a passport, all the others documents with pictures don’t work there ( we stay in hotels in bogota, Medellín and santa marta) with out passport...More

Thank Marcela T
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded 4 days ago

Dear Marcela Toro, you were staying with us from December 29 to 30, 2017. Your reservation was made by expedia for 3 adults, at the time of arriving at the hotel they did not present documents of the people who were going to stay who...More

Reviewed 1 week ago via mobile

Thankfully only stayed one night here as it was not a pleasant experience. Check-In and Check-Out process is the strangest and most annoying I have ever seen, I felt as if I was at the DMV getting my driver’s license, not to mention the attendants...More

Thank ddr0dz
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded 4 days ago

We appreciate that you have spent time to provide us with an assessment of your stay. I am very sorry to hear that your stay did not meet expectations. Please, send us an email with a phone number or email address so that our Hotel...More

Reviewed 2 weeks ago

Everything about this hotel is amazing. The Club level access is 100% worth it. The staff was 10/10! The rooms and ocean views were unbelieve. The pool was one of a kind. We stayed at a few other hotels in Colombia and this is by...More

Review collected in partnership with this hotel
Thank Tamir Z
Response from CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena PlazaResponded 2 weeks ago
Google Translation

Estimado cliente. Obrigado por nos dar uma avaliação perfeita e por recomendar o nosso hotel a outros viajantes. Estou certo...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Beachfront
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$78 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Cartagena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$78 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Cartagena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (897)
Room & Suite (353)
Pool & Beach (140)
Dining (103)
Hotel & Grounds (462)
Bathroom (36)
Family and Play Areas (36)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Frank D
3 September 2016|
AnswerShow all 3 answers
Response from Fernando August... B | Reviewed this property |
I am not sure.. but a cab from the airport to the hotel is around 6 dollars
0
Votes
mghdi1120
2 September 2015|
Answer
Response from Mike R | Reviewed this property |
Good - they have a couple of pc's in the lobby too. FYI - the keyboards are set for Spanish so some keys/letters are different. Ask the staff - they'll help and are very accommodating. Have a good trip ! Mike
0
Votes
Deryn H
26 August 2015|
AnswerShow all 3 answers
Response from Mike R | Reviewed this property |
I was just there a couple of months ago - it's maybe 10 minutes away. The cab wasn't anywhere near $25! I paid 15-20 thousand Colombian pesos = $6 to $8. When you come out of the airport you'll immediately be in a line... More
0
Votes
Room Tips
"Ocean view! And club access!"
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"Book an executive room you won't regret it."
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"no coment every thing went well"
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"The floor 10 there are the suites, and also ypou can choose a room with sea view"
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