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Hotel Dorado Plaza

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Hotel Dorado Plaza
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1,017 Reviews from our TripAdvisor Community

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Showing 44: English reviews
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Cape Town Central, South Africa
Reviewed 19 March 2017 via mobile

The worst service you can get from front desk of a hotel! Waiters are good though but the front desk staff makes simple things complicated! I had to changed rooms 4 times in the one week that I'm staying and happy to be moving out to a different accommodation.

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Helpful?
Thank Virmz
HotelDoradoPlaza, Director de Relaciones Públicas at Hotel Dorado Plaza, responded to this review

Dear Virmz, We appreciate your coments, it's very important for us. we apologize for the differents disadvantages, we will talk this with our employees and will take corresponding measures. Thank you very much, Kathleen Rocha Community Manager

California, USA
Reviewed 15 March 2017

Everything everyone says about this hotel is absolutely true. It's the worst, especially when you are expecting a resort type, all inclusive, even if inexpensive hotel. For example, upon arrival after a very long flight, we were taken to THREE different rooms before finding one where the a/c worked even marginally, there were sheets on the bed, and the water...

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Helpful?
Thank BrooksCalifornia_USA
Reviewed 24 August 2016 via mobile

If you are looking for Romance, this is not the place to be, neither if you are looking for a getaway... The place is crowded with families (I might say there are just colombians in this hotel) with little noisy kids. If you choose a room with sea view, at least the view is really worth it!! The room was...

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Helpful?
Thank Juliana R
HotelDoradoPlaza, Director de Relaciones Públicas at Hotel Dorado Plaza, responded to this review
Google Translation

Estimada Juliana, Apreciamos mucho su opinión, esperamos que vuelva pronto para que disfrute nuevamente de nuestro excelente servicio. Cordialmente, Kathleen...

New York
Reviewed 3 June 2016

Hotel is old, elevators did not work. Staff is not helpful at all. Entertainment never comply with activities times. They tried to overcharged you on everything, I paid for eight nights and they wanted me to pay for an additional three nights because their system only show 5 paid nights. Food at buffet was always missing even the most basic...

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Helpful?
1Thank RASD
HotelDoradoPlaza, Director de Relaciones Públicas at Hotel Dorado Plaza, responded to this review

Good afternoon, Dear RASD, We apologize with you, our reason are yours, our customers. Thank you very much for your opinion is very important for us. We hope that you come back soon. Respects.

Cologne, Germany
Reviewed 28 December 2015 via mobile

Minus three stars hotel compared to European standards. This hotel looks worst than the cheapest hostel I have ever stayed in. PLEASE DO NOT WASTE YOUR TIME AND MONEY THERE. The hotel has two towers, one super old with constantly breaking lifts(we were blocked for 5 minutes), and the other recently renovated but super low quality too. Animals in ceilings,...

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Helpful?
2Thank Jesus H
Neiva, Colombia
Reviewed 12 December 2015 via mobile

I wasn't impressed with this hotel at first, it looks really old and there's a weird smell as you enter as well as being extremely hot due to no air conditioning! Our check in took ages, we waited nearly an hour! There didn't seem to be enough staff around to deal with all the guests. They made us wear wristbands...

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Helpful?
Thank James P
Albania, Colombia
Reviewed 4 September 2015

The hotel itself is dirty and moldy , it looked like it was unde going construction or remodeling ( they probably should ) upon our arrival arrival they made us wear wrist band ( like cattles ) the room was also dirty and mold was growing out of the shower . Carthagena is a great city and you can find...

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2Thank Julien62780
Pembroke Pines, Florida
Reviewed 13 August 2015 via mobile

I stayed at this hotel in July for 10 days on a trip with my my mother and her friend. I thought it would be a great option being that it was all inclusive and right on the strip easily accessible to everything. Boy, was I wrong! The food was horrible!!! Even though I am on vacation, I am still...

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Helpful?
5Thank Deeca S
West Palm Beach, Florida
Reviewed 27 July 2015

This hotel is horrible from the entrance to the exit. This hotel at the check-in the staff was rude and made us wait for over 45 minutes. They presented us with a bracelet without letting us know that it was for breakfast only instead of the all inclusive as it states on the page to book the reservation. The elevator...

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1Thank Shari M
Reviewed 27 July 2015

I made the reservation using getaroom.com first problem, they offered kids free and when we arrived to the hotel, the receptionist told us that they don't have that plan and we had to pay for our kid. The hotel is awfull,the reception is horrible, elevators don't work, construction on top of guests, noisy, no iron in the room or to...

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Helpful?
1Thank Rosmira F

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Hotel Dorado Plaza

Address: Avenida San Martin 4 - 41 | Bocagrande, Cartagena 130001, Colombia
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: RM291 - RM559 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Dorado Plaza 3*
Number of rooms: 320
Reservation Options:
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Also Known As:
El Dorado Cartagena
Hotel El Dorado
Hotel Style:
#29 On the Beach Hotel in Cartagena
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Dorado Plaza staff and other travellers.
13 questions
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NYC

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Questions? Get answers from Hotel Dorado Plaza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None, Choose another hotel”
475sharim, 26 Jul 2015 | Read review
“Nothing on this hotel”
rosmiraf, 26 Jul 2015 | Read review
“Don't book this hotel!”
N3431ASrobertol, 21 Jul 2015 | Read review
“Don't come here”
Omatepe, 11 Jul 2015 | Read review
“stay far away from here”
JlLKORB, 28 Jun 2015 | Read review
5 of 5