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NH Collection Royal Medellin

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#3 of 103 Hotels in Medellin
Certificate of Excellence
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1 room 2 adults 0 children
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NH Collection Royal Medellin
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704 Reviews from our TripAdvisor Community

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Showing 336: English reviews
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Washington DC, District of Columbia
Reviewed 2 days ago NEWvia mobile

This is a fine hotel. Not great, not bad. Some of its positives: location; the pool; breakfast. What could be improved: the bed, it's hard as a rock; the ambience, it's quite spare - nothing on floors or covering light bulbs and just a bit of art on the walls. I like minimal design but this hotel takes it too...

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Helpful?
Thank BarbKnowles
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: Thank you so much for your review and score. It is so important for our company, as it helps us to continue working hard to be the best option in Medellin when you think on travel to Colombia. We want to apologize if during your stay you feel uncomfortable for any of our services, which makes us to...

Reviewed 6 days ago NEWvia mobile

At the beginning of March my wife and I stayed at this Hotel for what we call "business vacation" because with it we do business and have a great time. The hotel location and facilities are excellent. It has two good shopping malls and many restaurants very close to it. The breakfast buffet is A+ ,and so is its customer...

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Helpful?
Thank Felix R R
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: Thank you so much for your kind words. It is a pleasure to be your genuine hosts during your stay in Medellin and to be up to your expectations and needs. Remember in NH Collection Royal Medellin you have not only a great hotel modern and well located, but a place to enjoy a tasty menu and the...

Reviewed 2 weeks ago

We weren't sure what to expect with regards to this hotel. Would it be in a safe neighborhood? Would it be a luxury hotel by American standards? Would we feel welcome? The resounding answers to all of those questions was yes. El Poblado is a safe bubble. It is not the real Medellin, but it is a comfortable place from...

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Helpful?
Thank William S
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: We want to thank you so much for these amazing words. We are so moved by them and feel so happy to know we were your best option in Medellin. In NH Collection Royal Medellin we do our best to make you feel like home, surrounded by a excellent service and the warm treatment of our Staff. It...

Reviewed 3 weeks ago

We stayed for two nights and two full days at NH Collection and would definitely return. The location is excellent in terms of accessibility to other Medellin attractions and I felt safe there, although I am cautious in general when traveling. I was impressed with how attentive the staff were to our needs and requests. They seemed to genuinely enjoy...

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Helpful?
Thank Constance S
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: We want to thank you for such those kind words about our property. We feel so happy to know we were up to your needs and we gave you an excellent service. In NH Collection Royal Medellin we have a promise of quality and service, the one you deserve just to be our guest. Remember with us you...

Toronto, Canada
Reviewed 3 weeks ago

Great front desk experience. Superb at understanding our requirements and accommodating our party exactly as we wanted, as we wished to be on the same floor. Breakfast was delightful, both for plentiful choices, but catering to special diet needs. Gluten Free and Vegetarian plates were not just an "after thought"

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Helpful?
Thank TOC_TravelBug
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: We want to thank you for you review and suggestions about the stay, which is really important for our company. In NH Collection Royal Medellin we work every day looking for the way to be up to you and give and excellent service, as our philosophy is to be the best option for you in the city. Regarding...

Reviewed 3 weeks ago via mobile

Good Hotel. Good Service. Amazing safe location right next to Santa Fe Mall. Luxury Restaurants nearby. Clean Very Spacious Rooms. Free Wifi. But by far the most important thing for my family was the location. Safety is always first.

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Helpful?
Thank Joe I
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: Thank you so much for your review and comments, which is really important to us. We are so happy to know that we were up to your needs and you had a great stay. Our Staff is so proud to be your genuine hosts and always welcome you to this your home. Remember in NH Collection we have...

Reviewed 4 weeks ago via mobile

AwfulI, went for 3 days and got mugged by a cab driver which I had asked for in the front desk. I got back to the hotel to pack and leave they did not offer any help or reimbursed the day I had left! Please note it was 2pm so I had a full day prepaid !

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Helpful?
1Thank Antonio F
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: First of all we thank you for taking the time to comment about your stay with us. We really sorry the uncomfortable moments that you lived during your stay in Medellin. Regarding your comment, NH Collection Royal Medellin wants to make it very clear that we did not take any responsibility for what happened, since the taxi service...

Manchester, United Kingdom
Reviewed 4 weeks ago

Nice hotel. Good rooms. Quiet location. Good breakfast. Nice swimming pool area. good, helpful concierge. The main problem with this hotel is it's location. It is a 15-20 minute walk to El poblado which is where the action is. It is also a 25-30 minute walk to the tram system which is the best way to get around Medellin. I...

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Helpful?
Thank karina d
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: Thank you so much for the review and comments. They are so important for our company. In NH Collection Royal Medellin we are attentive to all you needs and expectations just to make your stay comfortable and memorable. Regarding you comment about our location, we are located in the best area in El Poblado neighborhood, where you can...

Texas
Reviewed 4 weeks ago via mobile

After a week of motorcycling in Colombia, I was beginning to give up on staying at a well appointed room where everything worked well. This place does it right! The room has two comfy swivel armchairs, a wonderful bed with soft sheets and comfy pillows, and plenty of space for two people to spread out their luggage. We have outlets...

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Helpful?
Thank blesk3
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: First of all we want to thank you for this kind review about our property. It is so important for our company to be the best option for you when you think of traveling. We will extend these words to our Staff and we assure you they are going to be so proud and happy to know them....

Reviewed 7 February 2017

no soul, ugly hotel, below average food. The service is friendly but inneficient. The restaurant is highly understaff, so I spent half of my meal asking for things twice and three times. The rooms are nice though, and very clean. Don't expect any style or personalized anything. It's ok if you are on business for one night, and that's it.

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Helpful?
Thank carina b
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Royal Medellin, responded to this review

Dear Guest: Thank you so much for your review and comments, which is really important for our company. We will take care of your suggestions about the service and work very hard to continue giving the service you deserve. We really apologize for these inconveniences, as we are always paying attention to all our guests needs. About the hotel style...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
This Luxury Hotel with the ultimate expression of design and technology is an excellent choice for business and tourism travelers. Ideally located in the heart of El Poblado one of the most prestigious areas of the city at walking distance from Santa Fe and Oviedo Shopping malls. Our 125 rooms and 9 suites are equipped with all the ingredients to guarantee an enjoyable stay. In addition to our excellent facilities we offer a friendly atmosphere and a warm smile. Our clients benefit from the comforts and technology of our modern Business Center and our versatile Meeting Rooms. The Medellin Royal Hotel Service include a relaxing Spa and fitness center swimming pool free parking dry cleaning service and 24-hour room service. Enjoy in our restaurant the best Neo Latina cuisine that blends the delicate fusion flavors of Colombia and the International processes. The Bar with a panoramic magically green view creates an enjoyable mood for a meeting or a relaxing drink. ... more   less 

Additional Information about NH Collection Royal Medellin

Address: Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
Region: Colombia > Antioquia Department > Medellin
Price Range: RM381 - RM674 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Royal Medellin 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Medellin Royal Hotel Medellin
Hotel Style:
#1 Business Hotel in Medellin
#1 Luxury Hotel in Medellin
#1 Spa Hotel in Medellin
#1 Romantic Hotel in Medellin
#5 Family Hotel in Medellin
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Royal Medellin staff and other travellers.
21 questions
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Questions? Get answers from NH Collection Royal Medellin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a suite--the size makes it worthwhile.”
 of 5 bubbles O6283SZwilliams, 6 Mar 2017 | Read review
“We stayed on the 10th floor and it did seem especially quiet and we had fabulous views.”
 of 5 bubbles constances239, 2 Mar 2017 | Read review
“The rooms towards the top (there are 11 floors) offer great views of the city.”
 of 5 bubbles am237, 20 Jan 2017 | Read review
“High floor rooms have the best view of the mountains”
 of 5 bubbles ErnestoS899, 2 Nov 2016 | Read review
“Superior room was more than adaquate”
 of 5 bubbles MrKeats, 5 Sep 2016 | Read review
5 of 5