We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Santa Marta Emile

272 reviews
Save
Traveller (219)
Room & Suite (55)
Dining (24)
Overview
  • Excellent55%
  • Very good29%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“free umbrellas”(2 reviews)
“pool attendant”(2 reviews)
“french hotel”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (272)Write a Review
Filter reviews
54 results
Traveller rating
25
18
7
2
2
Traveller type
Time of year
LanguageEnglish
More languages
25
18
7
2
2
Show reviews that mention
All reviewsfree umbrellaspool attendantfrench hotelpool viewbuilding next doorpool barthe room service menunice bedsnice hotelgymairportlifeguardcarullarodaderofacilitiestaxissink
FilterEnglish
Updating list...
1 - 5 of 54 reviews
Reviewed 4 weeks ago

Hotel was excellent. Restaurant was pleasant surprise, with excellent food for good price. Only small issue was the road leading from main road into hotel, which is poorly maintained. Overall experience was wonderful.

Review collected in partnership with Accorhotels.com
Thank Pedro Luis Do N... S
Response from Daniela L, General Manager at Mercure Santa Marta EmileResponded 3 weeks ago

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed 12 January 2018 via mobile

Nice location, nice accommodation, 1 hour far from the city center of Santa marta. Only failure : it smells grey waters when getting out from the hotel and construction in front of the hotel as third view after mountain and sea view.More

Thank Papzz
Response from Daniela L, General Manager at Mercure Santa Marta EmileResponded 12 January 2018
Google Translation

Estimado Huesped, Agradecemos el tiempo tomado para compartir sus comentarios, es muy importante para nosotros recibir una retroalimentación ya que...More

Reviewed 4 January 2018 via mobile

2 hours waiting the room. Not enough towels and chairs in the pool. You share the pool with an apartment complex very crowded! So you pay an 5 star hotel rate and share amenities with rent apartments that pay 5 times less than you!

Thank Mauricio L
Response from Daniela L, General Manager at Mercure Santa Marta EmileResponded 12 January 2018

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

Reviewed 23 December 2017 via mobile

Had a great family visit at the Mercure. Rooms are clean and beds comfortable. The breakfast buffet is included and was very good every day. Had a great pool but note there was construction on a building next door so was at times noisy and...More

Thank Murray M
Response from Daniela L, General Manager at Mercure Santa Marta EmileResponded 27 December 2017

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed 23 December 2017 via mobile

We visited Santa Marta for a short family vacation. The staff was very friendly and helpful. Most could speak English. The beach was close. The pool at the hotel was great for small children. The rooms were clean and spacious. The beds were very comfortable.

Thank Carolyn M
Response from Daniela L, General Manager at Mercure Santa Marta EmileResponded 27 December 2017

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

View more reviews
PreviousNext
12345611
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast included
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$92 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Santa Marta
#6 Spa Hotel in Santa Marta
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$92 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in Santa Marta
#6 Spa Hotel in Santa Marta
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (219)
Room & Suite (55)
Dining (24)
Pool & Beach (14)
Family and Play Areas (5)
Questions & Answers
Ask a question
Bernadette P
4 November 2016|
Answer
Response from chinos333 | Reviewed this property |
Hello, I would stay away from guided tours. My girl and I had our own rental car. We drove to the park and rode horses through the mountains to the Beach. On another occasion, we drove to a beach and then took a boat to a... More
0
Votes
DERLY
20 September 2016|
AnswerShow all 3 answers
Response from chinos333 | Reviewed this property |
Hi Derly, dont worry about an ocean view. The mountain view is just as good. You will see so much beach in Santa Marta (because thats the only thing to do there) that having ocean view is not important, but having a balcony... More
1
Vote
20 March 2016|
Answer
Response from Andrew R | Reviewed this property |
La playa esta inmediatamente en frente del hotel, se llega caminando.
1
Vote
PreviousNext
123
Room Tips
"Get a room without a pool view its quitter."
Read review
"The higher the better, as for beach side rooms."
Read review
"Most rooms are ok. View of Irotama hotel will annoy you, because you will wish you stayed there."
Read review
"Higher floors will usually be quieter as the pool is pretty busy from open to close."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing