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Royal Palm Hotel Galapagos

Traveller (151)
360
Panoramas (72)
Dining (69)
About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
The Royal Palm Hotel is a private family-owned hotel enjoying the quiet seclusion of its own 190 hectare estate in the lush Miconia Highland Forests of Santa Cruz. Located adjacent to the Galapagos National Park, the Royal Palm was built in 2002 and combines elegant colonial style with traditional island design. This boutique estate comprises 21 Casitas and Villas including family accommodation; the largest villa is named in honor of His Royal Highness the Prince of Wales who stayed at the hotel in 2009. The hotel has the relaxed and informal charm of an Ecuadorian Hacienda offering a unique sense of natural space. The Hotel is a member of Leading Hotels of the World and is the perfect location for both land and sea exploration of the Galapagos Islands.
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Property amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Airport Transportation
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Tennis Court
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Charming
HOTEL CLASS
203Reviews
500Photos
9Q+A
40Room tips
Traveller rating
  • 95
  • 53
  • 23
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  • 16
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Popular mentions
We had Villa #2. It was very large with lots of wasted space. We were with a small tour group so transportation to other places was included. The staff was so-so. I went into breakfast one morning 15 minutes before shut down and the staff was busy making breakfast plates for
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+7
Location: The Royal Palm Hotel is located on Santa Cruz Island in the Galápagos, although online maps will incorrectly show the hotel as being on Baltra Island. Most flights arrive at the Baltra Airport, which is about 18 kilometers (11 miles) from the hotel. We took a tour
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I will make this short because I can go on for hours. When we booked this hotel we were told that it was 10 mins. from the city. The only thing that was 10 mins. was traveling down the dirt road filled with pot holes which I believe is their driveway. It actually took another 25
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Response from Melissa B, Director de Recepción at Royal Palm Hotel Galapagos
Responded 28 Nov 2018
Dear Tammy, Thank you for all your comments. The Hotel is situated in the highlands, which is clearly noted on our website and is a 25 minute taxi ride to the port. Normally our guests who book directly with us are aware of our hotel´s location, actually are fond of it due to the quietness and privacy that we offer having the chance to forget the noise and traffic of any big city. Our hot-tub usually takes 20 minutes to be completely filled, if requested we would have been more than happy to send our Maintenance staff to check it or upgraded you free of charge. It is a shame that you did not ask us at the time. Unfortunately, the weather in the Galapagos Islands is unpredictable and as we are located in the Highlands, mist and drizzle are magic key components in our guest´s stay. We hope that you have enjoyed your activities during the daytime, and that we can welcome you again in a near future, we suggest May, which is part of the hot and dry season even at the Highlands! We are always grateful for feedback to help us improve not only our service, but our facilities as well. We have been serving happy guests for nearly 20 years, and we hope to continue doing so, supporting the local community by providing employment and training. Kind Regards, The Royal Palm Team
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We stayed 3 nights on our first trip to the Galápagos Islands, organized by ACORN CIE through Seabourn cruise line. The Service was great and the lunches and dinners great, but at this time of the year to humid and damp. The rooms were far away from the good restaurant and had
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Great land based location for seeing Galapagos. We stayed in a casitas and found the rooms nicely sized with wonderful views and large bathrooms. Friends stayed in a villa and they were very nice and spacious. Great for a long stay or if you need the extra rooms but otherwise
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Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Casita Caldwell at the Royal Palm Hotel Galapagos
Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Captain Swan Highland Villa at the Royal Palm Hotel Galapagos
Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Duke of York Royal Suite at the Royal Palm Hotel Galapagos
Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Duke of York Royal Suite at the Royal Palm Hotel Galapagos
Professional photo exclusively commissioned by TripAdvisorRoyal Palm Hotel Galapagos
The Casita Caldwell at the Royal Palm Hotel Galapagos
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Hi, do the family villas have a washer and dryer?
Hi Jackie, no they don't but we have laundry and dry cleaning services available daily. With thanks Sue
0 votes
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Do you have wet suits available (to rent or loan) for guests at the hotel?
Hi! Not at the hotel. Most day trips by boat are booked in advance due to availability. We can request a wet suit for you at the time of booking with the boat operators will put them on board for you to swim and/or snorkel in during the excursion. If you actually dive, then of course the dive companies include the wetsuits as part of the dive package. Hope that helps? Best wishes, Sue
0 votes
Do you have laundry service available at the hotel?
Hi, yes we do! Sue
1 vote
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12
"If you are looking for a good room, don't go to this hotel."
"Villas are incredible"
"The standard room is more than adequate"
"The Royal Suite is amazing!"
"Book in advance"
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PRICE RANGE
US$282 - US$906 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal palm hotel santa cruzroyal palm santa cruz
FORMERLY KNOWN AS
Royal Palm Resort Hotel
LOCATION
EcuadorGalapagos IslandsSanta Cruz
NUMBER OF ROOMS
21
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