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Citadel Azur Resort

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Citadel Azur Resort
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1,475 Reviews from our TripAdvisor Community

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Showing 449: English reviews
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Reviewed 6 days ago NEW

The worst hotel experience in my life. Honestly the hotel facility and landscape is more than great. I will begin from that last incident: Where it was very rainy and all lights and air conditions in the main restaurant on the dinner was switches off expect for small lights on the buffet then they started turning those small lights off...

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Helpful?
1Thank Melad A
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Melad, Let me thank you for choosing Citadel Azur Resort and express our sincere regrets that we could not meet your expectations. Yours sincerely, Khaled Sadek General Manager

Reviewed 2 weeks ago via mobile

The room is very spacious and well furnished. The food quality is perfect. The staff is very bad and they are not smiling at all. I was shocked when i found that they do not wash the glasses on the beach bar and the waiter said we don't wash it when there is load. Bus driver called Taha in the...

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Helpful?
1Thank Fady H
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Fady, We thank you for choosing the Citadel Azur Resort and for taking the time to share your comments with us! We are pleased to know that you are very satisfied with the food quality and found our rooms to be spacious and well furnished! Please accept our sincere apologies for any inconvenience caused and rest assured that...

London, United Kingdom
Reviewed 3 weeks ago via mobile

A superb holiday and hotel. We have just returned from an extremely peaceful and enjoyable 10 day holiday. When previously staying at another hotel in Makadi bay we went diving from the Aquarius dive club which is a part of this hotel and were really impressed with the look. We were not to be disappointed as the hotel is every...

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Helpful?
Thank AccurateReporting
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Sir, On behalf of the Citadel Azur Resort – Sahl Hasheesh team, I would like to personally thank you for choosing to stay with us. We realize your time is valuable and really appreciate your input and feedback! It was a pleasure to have you as our guest and we truly look forward to your next visit! Yours sincerely,...

Reviewed 4 weeks ago via mobile

Really it amazing hotel i give it 10/10 i stay now on it alone really it is so good hotel . Reception . Animation team . All stuff . Rooms . Decoration of the hotel . It is soooooo big. Very nice hotel

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Helpful?
Thank Ahmed B
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Ahmed, Thank you for choosing to spend your holiday at Citadel Azur Resort and for taking the time to review our resort on TripAdvisor! We are overwhelmed to know that you are enjoying your stay with us and that you scored our offered services as 10/10! We sincerely appreciate all of your comments and we are really looking...

Reviewed 5 weeks ago

I had amazing time there, great experience, the stuff are extremely helpful and polite. they were always smiling, they greeted us with a bowl of fruits we checked in in less than 10 minutes the view was amazing it was so relaxing

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Helpful?
Thank Nada H
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Nada, Thank you for choosing the Citadel Azur Resort and taking the time to review our resort. We are so pleased that your stay was a great experience and found staff being extremely helpful and polite! We sincerely appreciate all of your comments and we are really looking forward to welcoming you back to Citadel Azur Resort in...

Blackpool, United Kingdom
Reviewed 14 March 2017

just back from a 2 week break at this hotel .... we were, bar another handful of people, the only english there however the egyptians seemed to be very excited we were there and we got excellant service ....our room was in block 3 very central to all amenitiies with stunning views of the lagoon and red sea beaches .....it...

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Helpful?
Thank veralin
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Veralin, Let me take this opportunity to thank you for taking the time to review your stay at Citadel Azur Resort. I am very pleased to read, that our staff made your stay pleasant and that we could meet your expectations. We hope your next stay is just around the corner and we are looking forward to welcome...

Reviewed 12 March 2017

Amazing resort with very good rooms, sea view, hotel services and activities. with a beautiful pool and good service. Although I had a rough check-in day due as the reservation front desk canceled my booking without informing me, but my holiday was perfect after the reservation manager handled the case and offered me an alternative which was really great. Service...

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Helpful?
Thank Mahmoud N
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Mahmoud, We would like to thank you for choosing the Citadel Azur Resort and your online feedback following your recent stay with us. It was our great pleasure to read through your comments that you enjoyed the rooms, the sea view, pool, services and activities! Delighted to know that you are planning to visit us again soon! Worth...

Reviewed 5 March 2017 via mobile

Best choice for a relaxing vacation!! Stuff are friendly ,food is tasty , comfortable rooms and exciting night activities,there's a cozy shisha area , i really like every single detail in that resory and i admire it's citadel design.

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Helpful?
Thank Sherouk H
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Sherouk, Thank you for choosing the Citadel Azur Resort to spend your recent vacation! We truly appreciate the time you have taken to write such a great review! We are pleased that you had such an amazing stay with us and enjoyed the food, room, night activities, shisha corner and the architecture of our resort! We really appreciate...

10th of Ramadan City, Egypt
Reviewed 16 February 2017

Staff were sooo rude and UNFRIENDLY , no one smiles AT ALL. everything else was great room service , food, location and activities. the sea is rocky and not very safe. finally its an Amazing experience except the unfriendly Staff.

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Helpful?
3Thank Gehad E
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mr. Gehad, We would like to take this opportunity and thank you kindly for your online feedback following your recent stay, as it help us continually improve our service towards our guests and it is of the utmost importance to us. Reference to your feedback and telephone conversation earlier with Mr. Sherif Hegazy, we truly regret that we weren’t...

Reviewed 13 February 2017 via mobile

A very perfect hotel specially for families with kids . Helpful staff. Nice animation team. Smiles are on their faces all the time. Clean rooms. Excellent restaurants. Very beautiful beach view. Service is excellent 👍👍

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Helpful?
Thank Ola A
Khaled_Sadek, General Manager at Citadel Azur Resort, responded to this review

Dear Mrs. Ola, We would like to take this opportunity and thank you kindly for your online feedback following your recent family vacation with us Citadel Azur Resort – Sahl Hasheesh. We are happy to read that you have enjoyed our services and offered hotel facilities. And we really appreciate your comments about our staff and the service they provide,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
Official Description (provided by the hotel)
CITADEL AZUR RESORT SAHL HASHEESH! Heaven on earth! A Sunken Paradise Reborn! Our exclusive luxury architecture built with natural coral stones which has been hand chiseled from nearby mountains is a true architectural achievement. The Citadel Azur Resort with an atmosphere of the ports in Southern France or the Amalfi coast embraces a large marina where you can enjoy a touch of a small Mediterranean village with its own harbor. Overlooking the Red Sea, each spacious and luxuriously appointed guest room features spectacular sea views. A unique holiday with water sports, boat trips, marina and private beach extended to 1.6 km long, 3 manmade sea lagoons inside an amazing house reef. Relax at the swimming pools elevated and scattered around for your convenience in the resort and enjoy our state-of-the-art health club and gym. Book a wellness journey with our team of professional in our on-site Spa. Conveniently located only 20 minutes drive from Hurghada International Airport. ... more   less 

Additional Information about Citadel Azur Resort

Address: Sahl Hasheesh, Hurghada 84521, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Price Range: RM229 - RM722 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Citadel Azur Resort 5*
Number of rooms: 514
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com and Priceline so you can book your Citadel Azur Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Citadel Azur Hotel Hurghada
Hotel Style:
#6 Business Hotel in Hurghada
#33 Romantic Hotel in Hurghada
#36 Top resorts Hotel in Hurghada
#37 Family Hotel in Hurghada
#38 Spa Hotel in Hurghada
#57 On the Beach Hotel in Hurghada
#63 Luxury Hotel in Hurghada
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Questions & Answers

Here's what travellers have asked, with answers from Citadel Azur Resort staff and other travellers.
113 questions
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Questions? Get answers from Citadel Azur Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“block 3 very central to everything”
veralin, 13 Mar 2017 | Read review
“sea view rooms from building 2 to 6 are not far away from lobby and provide perfect view”
mahmoudn228, 12 Mar 2017 | Read review
“near the main lobby”
M9976BLmohammeda, 11 Feb 2017 | Read review
“If you don't mind a bit off a walk get 7 or 8 block”
hunsburyled, 5 Jan 2017 | Read review
“The amount of money paid is very few if compared with the hotel facilities”
ahmedt570, 14 Oct 2016 | Read review
5 of 5