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Mercure Hurghada Hotel

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Safaga Road Km12, Hurghada Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (6355)
Pool & Beach (1208)
Room & Suite (770)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 19/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Hurghada Hotel
Updated 19/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#53 of 242 hotels in Hurghada
Location
Cleanliness
Service
Value
Mercure Hurghada is the perfect holiday destination for people who want to do everything or nothing at all. Conveniently located just 10 minutes from the international airport, at the exclusive Hurghada beach resort, this exquisite venue offers guests the ultimate in pure luxury with a private, picture-perfect beach, elegant restaurants and incomparable service.
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Full view
Property amenities
Free parking
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids stay free
Babysitting
Parking
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Head massage
Massage
Salon
Steam room
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Sofa
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
French, Russian, Arabic, German
5,772Reviews499Q+A100Room tips
Traveller rating
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Popular mentions
mayushka_m wrote a review Yesterday
Hurghada, Egypt1 contribution
Perfect get-away for a winter break. Great hospitality from all team members. Always feels like coming home. Tasty food, clean rooms, COVID precautions very well done. Sandy and clean beach. Perfect spot to forget everything what is going on right now. Will be back very soon ♥️
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Date of stay: January 2021Trip type: Travelled with family
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Response from Karim El Herazy, General Manager at Mercure Hurghada Hotel
Responded yesterday
Dear Ms. Maya, We very much appreciate your comments regarding your stay at the Mercure Hurghada . We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to know that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Sincerely, Karim El Herazy General Manager
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Mariam A wrote a review 23 Jan
Cairo, Egypt132 contributions16 helpful votes
+1
Hotel is around 20 minutes from city center. Nice looking reception if you ignore the juice/cola machine at the reception entry. Check in was rapid and the receptionists were friendly. They upgraded us to a higher room category without extra charge. Ms. Fatma from reception was super nice and helpful, she is the gem of this hotel. The beach is marvelous and sandy, and the pool looked clean and refreshing. Staff, other than the receptionists, seemed unhappy and unwelcoming. They weren’t rude but they were not friendly like you would expect from a hospitality staff. Room was clean, comfortable and has a nice terrace overlooking the sea and pool area, with an outstanding view. My biggest disappointment whatsoever was the food. Ordered room service and the pasta was the weirdest pasta i ever had, chicken smelled funny, pasta itself was mushy and tasted really odd. We also had breakfast, and the food was a bit of a shock! This is not the standard for even a 3 stars hotel. Food looked unappetizing and everything screamed “low quality”. Cheese was so cheap to the point it was inedible, salami was slimy and stale, chicken sausage was rubbery and had no taste and falafel was ice cold and hard like a rock. No juice except for a powder diluted pineapple juice that tasted like medicine. The only thing I could eat in the whole buffet was bread and butter. I understand we were not at the Ritz Carlton, but the food could be a LOT better if compared to other hotels in the same category or lower. I would have rated the hotel with a 5 stars if it wasn’t for the appalling food. However, I will not hesitate to visit the hotel again, but I will try to book a room only and avoid any meals.
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Karim El Herazy, General Manager at Mercure Hurghada Hotel
Responded yesterday
Dear Ms. Mariam, Thank you for taking the time to tell us about your experience at Mercure Hurgahda. I am sorry that your food experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim El Herazy General Manager
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Adham Hossam wrote a review 11 Jan
2 contributions1 helpful vote
Food is various and scrumptious Besides the delicious snacks beside pool. Staff is very polite, helpful, friendly. Service and quality level is outstanding. Rooms are clean, cozy, hygienic. Pool is clean, well heated, safe. Night events full of DJ spirit. Safety from all dimensions are very well considered and staff quite trained on. Animation team dont act as workers but as family members. In a nutshell the place is like a Heaven planet, strongly recommend.
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Date of stay: January 2021Trip type: Travelled with family
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Response from Karim El Herazy, General Manager at Mercure Hurghada Hotel
Responded 1 week ago
Dear Mr. Adham, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada
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Jailane hesham wrote a review 11 Jan
3 contributions
I would like to have the opportunity to thanks the team Fatma,essam medhat all the staff were very kind and helpful and I'm really appreciate their concern about Our stay. Rooms very cleaned and well design you can feel relaxed ❤❤beach view is amazing Ultra all inclusive bar snacks hot and soft drinks during the stay Great inspiration and great follow up from Mr Karim the general manager who care about his guest's you can see him at the lobby thank you.
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Date of stay: January 2021Trip type: Travelled with friends
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Response from Karim El Herazy, General Manager at Mercure Hurghada Hotel
Responded 1 week ago
Dear Ms. Jailan, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis
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Amr Mansour wrote a review 11 Jan
3 contributions
During my stay 7-10 January 2021 in Mercure Hurghada hotel the facilities, lodging , food , staff and price are excellent wide sandy beach with marina for boats , nice view , heated swimming pool in winter everything are excellent I strongly recommend Mercure Hurghada hotel
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Karim El Herazy, General Manager at Mercure Hurghada Hotel
Responded 1 week ago
Dear Mr. Amr, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis
Read more
Previous
PRICE RANGE
US$51 - US$122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure hurghada hotel hurghada, sofitel hurghada, accor hurghada, hurghada sofitel
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
469
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Frequently Asked Questions about Mercure Hurghada Hotel
Which popular attractions are close to Mercure Hurghada Hotel?
Nearby attractions include Jungle Aqua Park (4.8 km), Sindbad Aqua Park (6.4 km), and Sand City (3.7 km).
What are some of the property amenities at Mercure Hurghada Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Hurghada Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Hurghada Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Hurghada Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Hurghada Hotel?
Conveniently located restaurants include Makai Tukai Restaurant, Sofra Middle Eastern Cuisine - Hurghada, and S-Square Samurai.
Are there opportunities to exercise at Mercure Hurghada Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Mercure Hurghada Hotel have an airport shuttle?
Yes, Mercure Hurghada Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Hurghada Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Hurghada Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mercure Hurghada Hotel?
The staff speaks multiple languages, including French, German, Russian, and Arabic.