Perfect get-away for a winter break. Great hospitality from all team members. Always feels like coming home. Tasty food, clean rooms, COVID precautions very well done. Sandy and clean beach. Perfect spot to forget everything what is going on right now. Will be back very soon ♥️
Hotel is around 20 minutes from city center. Nice looking reception if you ignore the juice/cola machine at the reception entry. Check in was rapid and the receptionists were friendly. They upgraded us to a higher room category without extra charge. Ms. Fatma from reception was super nice and helpful, she is the gem of this hotel. The beach is marvelous and sandy, and the pool looked clean and refreshing. Staff, other than the receptionists, seemed unhappy and unwelcoming. They weren’t rude but they were not friendly like you would expect from a hospitality staff. Room was clean, comfortable and has a nice terrace overlooking the sea and pool area, with an outstanding view. My biggest disappointment whatsoever was the food. Ordered room service and the pasta was the weirdest pasta i ever had, chicken smelled funny, pasta itself was mushy and tasted really odd. We also had breakfast, and the food was a bit of a shock! This is not the standard for even a 3 stars hotel. Food looked unappetizing and everything screamed “low quality”. Cheese was so cheap to the point it was inedible, salami was slimy and stale, chicken sausage was rubbery and had no taste and falafel was ice cold and hard like a rock. No juice except for a powder diluted pineapple juice that tasted like medicine. The only thing I could eat in the whole buffet was bread and butter. I understand we were not at the Ritz Carlton, but the food could be a LOT better if compared to other hotels in the same category or lower. I would have rated the hotel with a 5 stars if it wasn’t for the appalling food. However, I will not hesitate to visit the hotel again, but I will try to book a room only and avoid any meals.…
Food is various and scrumptious Besides the delicious snacks beside pool. Staff is very polite, helpful, friendly. Service and quality level is outstanding. Rooms are clean, cozy, hygienic. Pool is clean, well heated, safe. Night events full of DJ spirit. Safety from all dimensions are very well considered and staff quite trained on. Animation team dont act as workers but as family members. In a nutshell the place is like a Heaven planet, strongly recommend.
I would like to have the opportunity to thanks the team Fatma,essam medhat all the staff were very kind and helpful and I'm really appreciate their concern about Our stay. Rooms very cleaned and well design you can feel relaxed ❤❤beach view is amazing Ultra all inclusive bar snacks hot and soft drinks during the stay Great inspiration and great follow up from Mr Karim the general manager who care about his guest's you can see him at the lobby thank you.
During my stay 7-10 January 2021 in Mercure Hurghada hotel the facilities, lodging , food , staff and price are excellent wide sandy beach with marina for boats , nice view , heated swimming pool in winter everything are excellent I strongly recommend Mercure Hurghada hotel
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