I would like to thank everyone in this hotel starting from the reception guys (Talaat, John, Mahmoud...) . Everything was just perfect, the animation team is the best thing in here (Luca, Reynaldo, Shams, Kemo, Dasha, Julia, Rey, Marlin, Irina, and DJ Mourad), and special thanks to the the amazing Jazy kids club creative expert Marina! Guys you made our holiday different, we were here to relax and have "some" activities, but we didn't know that the whole holiday will be full of activities, joy, fun, and excitement! Talking about food, it was more than perfect, the chefs are talented, not only the taste of everything was perfect (especially seafood), but also the presentation was a big plus! The waiters are friendly and very welcoming, they're always smiling and very active and they're treating kids very kindly. Thank you (Ayman, Ali, Mosaed, Mostafa, Kirolos... ) and the very active pool waiters (Amgad, Abanoub, Ashraf, Michael...), and all other kind waiters, thank you from the bottom of my heart.…
This was honestly the best holiday I’ve ever been on. The whole family loved it. I can’t wait to come back. The staff are especially amazing, I mentioned to reception that I had a nut allergy and was given a meeting with the chef who explained everything regarding allergy information and told me if I was ever unsure of anything he’d help me. The bar staff around the pools where also amazing, so friendly and attentive. And the gentleman who did the rooms in the morning made little animals with the towels, the kids loved this and it’s the little touches like this that made it perfect.
Excellent resort where all the staff go above and beyond to make you feel welcome, the grounds are kept immaculate and the animation team work tirelessly to make sure you are fully looked after. I would recommend everyone joining in with at least 1 activity a day, it is really fun
This is our 2nd time to Egypt but 1st time at Jaz Makadi Saraya. From the day we arrived until the very end everyone was so helpful. The staff couldn’t do enough for us. The pool staff always greeting us with smiles and putting our towels out. Kids pool is perfect with a couple of slides. The entertainment staff around the pool had activities going morning and afternoon. No pressure but a little something for everyone if you wanted to take part. The bar staff around the pool work so hard. They bring you drinks regularly and nothing is too much trouble. The food was good. Breakfast was mixed and a variety for everyone. My children loved the “ice cream man” so friendly. Marina looked after the kids club and my daughter wanted to go every day. She had so much fun. Rey entertained us with his back flips and fun personality. Luca and all of his team made our days very special. Then the evening entertainment!!! Wow!! We were lucky to see the Latin dance show and the fire show. Both were amazing. Mini disco was enjoyed by my daughter (4) and son (9) Marina had all the children dancing. Overall the entertainment was fantastic. I would highly recommend the Saraya to all of my friends. 5 stars from me!…
Excellent service, good English open 24 hours plenty of products to chose wide variety kids medication,strong ibrophen and paracetamol for all types of aches and pains, brilliant with kids couldn't ask for a better service
We have just returned from our second visit with friends. There were 6 families and 15 children with 3 families travelling for 11 nights and 3 for 7. Both parties had issues with Tui and delays both ways but this has all been publicised. Overall the hotel is immaculate, staff very friendly and all as you’d expect from an all inclusive holiday. If you’ve not been to Egypt they take US Dollars, English £ and Euros. I wouldn’t bother with EGP but you can get by easily with the rest. We originally booked a family room but opted to upgrade to a 1 bed apartment direct with the hotel as some of our friends had done the same. Our friends originally booked a 1 bed apartment but Tui changed this stating the rooms were no longer available. This wasn’t the case with Tui deciding they wanted to charge more for the room so if you have a similar issue try the hotel direct. What I would suggest is haggle over the price. My friends all argued that due to being let down by Tui that they wanted a better price of the $30 a night quoted and eventually agreed on $20 a night. I however didn’t bother to haggle thinking it was a set price and paid the $30 which I didn’t think was fair at all. Although I appreciate that they were let down the money paid was going direct to the hotel so I argued but wasn’t successful. The reception staff did not appreciate this so I eventually paid $10 a night extra for the same room but not worth crying over. The room itself was immaculate, cleaned daily with fresh towels provided and the complementary tea and coffee replenished. Both rooms had air con but they were slightly on the loud side. Our room seemed to be above a store so was a little noisy in the morning but nothing that affected our stay. There is a safe that you don’t have to pay for and beach towels and a bag are provided daily. We stayed around the main entertainment pool most days with plenty of beds being available. The lifeguards are really friendly with a special mention to Taha who was brilliant all week. He helped clean a cut to my head from a game of water polo and also gave us a spare arm band when my daughters popped. Please don’t forget these guys when tipping, let’s hope you never need their assistance but they will always help you with beds and get you a mattress if asked. We left our inflatables to be passed on to others but there are numerous shops on site to purchase some if you need them as well as a supermarket. They aren’t the cheapest so consider buying them from home before you go. A lady and gent come round every day speaking to guests asking if we had any problems or issues which I was thought was a touch of class about the hotel. I’ve been to some nice places and never seen this with any issues being resolved on the day. The entertainment in the day is what you’d expect. Lots of pool games, darts and some yoga/stretching type classes. The staff are brilliant, friendly but not at all pushy in asking you to take part. This was different than our last stay with the team being persistent in wanting you to join in. I didn’t get to know the team that well but “Dasha and Rey” were brilliant with the kids and always coming over to see if we were ok. “Rey” made some great attempts at saving some of my shots at water polo but not always successful, don’t look at the eyes “Rey”. The kids pool is under cover and there is lots of shade to hide from the heat. If you have small kids please buy some water shoes or something similar for them. I lost count the amount of times I see a child slip over and the whole pool area is generally just terracotta tiles and really slippery. The kids area does have some Astro style mats down but it doesn’t cover the main pool. My daughter had some Velcro style crocs and they were a life saver. Being Autistic she quite often bolts and without them my holiday wouldn’t have been a holiday. The hotel wasn’t overly busy and I can only assume the atrocities in Ukraine have impacted this with their not being many from either nation on their holidays. Due to this only 1 of the AI restraints open for meals and the snack bars throughout the day. The food was as you’d expect for a AI holiday with various fresh options, meats and fish but to a good standard. Don’t be expecting restaurant quality because you just do get that all inclusive. I didn’t get the names of the 2 guys but we tried to sit in the same area all week, inside the restaurant but immediately on the left and they were fantastic. They made sure the table was clean and ready for us and there was also a coffee waiting for me once I had sat the kids down. There is the option of the “Al a carte” restaurants which offer a better quality of meal. On our previous 7 day stay we had the option of visiting more than 1 option for the Italian and Chinese however this time around there was a limit to just 1 visit per holiday. This was also the case for our friends on the 11 night stay and I believe no different on the 14. How we they managed to haggle an extra visit and opted for the Egyptian restaurant which was a mezze style meal and they stayed it was very good. On both of my visits we have opted for the Chinese and I must say it’s the best Chinese meal I have had that has not been in England. You can order more than 1 starter and main meal so end up with loads of options and it’s all part of the package. The lager is also bottled here and you get a real feel for a proper Chinese restaurant. One of the only negativities is only 1 visit per stay and with the hotel no where near at full capacity it’s a bit tight to say the least. The snack bars offer all of the usual fast food options with all being cooked fresh and being served hot. The pizzas were great with the chef making you your own pizza to take away. Most of our party did have the “Sharm El Shats” so make sure you take the relevant meds. The day bar staff are great and always friendly. Drinks are brought to your tables and glasses collected throughout the day. Another slight negative for me was during the evening there don’t seem to be enough staff asking and bringing out the drinks. I have no problem at all and getting my own but with 27 people it’s just easy. The evening bar at the main stage had 1/2 barmen and maybe to working the tables so it could take some time to get drinks. We made sure they were tipped well but it just wasn’t possible for them to cover the ground they had to. Another negative was a barman telling my daughter she was beautiful and continually looking at her. He soon backed off when she said she was 13 and I was content to leave it at that. I was torn between dragging him over the bar and telling the hotel manager but I am not sure if the consequences so I kept an eye on it and left it at that. I didn’t want to get someone the sack for what might have been a genuine mistake or spend some time in a Egyptian jail for breaking a man’s neck. I did find at times some of the Egyptian men paid a little to much attention to my daughter and would literally blank me and talk to her. This should not reflect on the hotel in any way and may just be a cultural difference. The entertainment team are great of an evening with a kids disco being followed up but a show or entertainment. There is some in-house entertainment like karaoke, raffles, Mr (Lee Vane) Suraya competition as well as some visiting shows. The dance/acrobatic show was pretty impressive with the guys being able to bend into some positions I didn’t think was possible. Made me want to take glucosamine just watching. Shows stopped around 22:30 with some music being played after. The free water park is a short bus ride but we’ll worth it. Take some bottled water as the refreshments are a little weak and only from paper cups. My wife had a pedicure charged to the room and after agreeing a price she was happy. However when we paid we someone paid an extra £5 but it was too late to argue the fact as the bus was waiting. We went on the quad bikes that are just outside the hotel and no transfer at all. My friends had already been before I arrived and paid £30 with a bird if getting a discount the second time. They said it was a good trip but really warm with the quads getting quite hot. We open for the later version at 4pm paying £25 for a 2 hour ride and it was brilliant. My daughter and 1 took turn in driving and there are a couple of quick stops for water which you can take. A few things to consider. You need glasses as well as a towel or face covering as it’s really dusty and mainly through the fester to the coast. You can buy them at about $5 not not a huge cost. New took towels from the hotel to put across the seats and with some cold water on made it a bit more bearable on the legs. Don’t let this out you off though as it was a really good trip and well with the £25. We stopped for some pictures and little play with the hermit crabs before returning back to a short walk to the hotel. We went to the beach for the day and the day time snacks and food are the same as the hotel and all AI. There is some coral but the sea is calm and quite nice for a change. My friends went on the banana boat and said it was ok so might be worth a try but I didn’t go for it this time around. There are snorkels available as well as horse and camel rides. We did opt for what we thought were her skis and if this is your kind of thing don’t bother. What we got was a jet ski like body but with an outboard and steering wheel. The weren’t fast as all and had the turning circle of a tractor. No where near worth the £40 we paid for half hour. Overall a really good holiday with lots of Sun, alcohol and time with friends. I’m not really one for visiting hotels on more than 1 occasion but I made an acceptation for Saraya and I would do again.…
I recomand Jaz Makadi Saraya Resort for couples&familiy. The room is big, clean and very nice. Food is very good, for all type of tastes. The drinks are limited, for occident alcool you pay extra. The personal was very kind and helpful.
i wanna say many thanks for entertainment team and hotels staff for making them our vacation excellent. Also i need to say that hotel was so clean and beautiful it make us feel comfortable like at home.
We spent 10 nights at this hotel and the service was excellent throughout. The only bit they could do is hone in on the little things and they would be untouchable in a resort. The animation team are on hand most of the day and night. The waiters, cleaners and maintenance staff are all helpful and happy. The resort is so clean with new pool towels daily. Nala in the lobby bar and Mo in the restaurant are excellent and always smiling. I will be returning next year in October and instead of being 10 of us there will be 30 of us. We are even going to request certain rooms and suites.
Come to visit on the 17th of may for two weeks and what an amazing place. Staff was amazing and always willing to help really friendly and always smiling. The food was awesome and will be back For our third time next year..