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Serenity Fun City Resort

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Serenity Fun City Resort
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412 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Kuwait City, Kuwait
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

Hotel located in hurgada makkadi bay, Egypt. The most interesting point is the hotel is very attractive Aqua Park for adult and kids and Amusement for children, quality food kid’s and adult swimming pool

Helpful?
Thank momahedali
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Guest, First let us seize this opportunity to thank you for choosing Serenity Hotels and Resorts to spend your recent vacation - it was a pleasure to host you and your family in Serenity Fun City. We would like to thank you for the time you have taken to write your review regarding your recent stay and inform you... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 October 2016 via mobile

Has a family of 5 ( 2x adults 3x children 5,10,13) we traveled to this hotel for 10 days. On arrival we checked in late night. Taken to 2nd floor room, once in room we received a knock on the door! Only to be greeted with man holding a tray of bread rolls & ham & cheese for us to... More 

Helpful?
Thank TTryner
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mrs. Tryner, It was a pleasure to host you and your family on your recent vacation to Serenity Fun City. We would like to take this opportunity to thank you for the time you have taken to write your review. By you doing this it allows us to ensure that all of our guests are receiving the level of... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 October 2016 via mobile

Sure it is not 5 stars hotels food was very very bad, the hotel was empty but this was not an excuse for bad quality of food. Aqua was great, kids aqua pool was not clean at all, housekeeping great as well as room, no animation team because of cost reduction all animation at the beach hotel, no enough guards... More 

Helpful?
1 Thank Amr I
Teri S, Executive Assistant Manager at Serenity Fun City Resort, responded to this review

Dear Guest, thank you for having stayed in our hotel and for your comment. We regret your dissatisfaction with your stay and the fact that we have failed to collect your feedback during your stay, despite the service inquiry call that was done to your room on the 8th of September around 18:30 O'clock. However, we do hope your impression... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 September 2016 via mobile

It was perfect vacation for my family we enjoyed a lot everything was perfect.every one from staff do his best to make us feel comfortable. Rooms was very nice and Hamada from hous keeping do very good job he take care of rooms very well and do his best to make rooms clean and comfortable plus towels art which he... More 

Helpful?
1 Thank Mohamed_Taha_434
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Mohamed, Warm greetings from all of us here at Serenity Hotels and Resorts. It was a pleasure to host you and your family on your recent vacation to Serenity Fun City. We would like to thank you for the time you have taken to write your review regarding your recent stay, it allows us to ensure the best... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 September 2016 via mobile

This hotel deserves five stars Reception: was a bit jammed when we got there and took time to get the bags to our rooms; yet we didn't like our room and easily changed it to pool view room. Aquapark: SO MUCH FUN but need more security regarding the flow of water and coordination between the life guards but still safe... More 

Helpful?
4 Thank alaa28
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Alaa, The time you have taken to write your review is highly appreciated as it offers us the opportunity to ensure that we are offering the best service possible to our valued guests. Please kindly be assured that all of your comments have been passed onto the management so that the correct action can be taken. We are... More 

London, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 September 2016

Hotel on the surface is nice: Clean well run reception. Good rooms with all facilities, excellent air conditioning. Once you start to look around all is not what you expect: Shopping area closed 3 years ago, one member of staff on each bar, water slides with limited mats, lazy river only open twice a day( 1 hour), public toilets not... More 

Helpful?
3 Thank Natalie O
Teri S, Executive Assistant Manager at Serenity Fun City Resort, responded to this review

Dear Madam, thank you for your comments and for your time. Would you please be so kind to email me some more details on your stay at eam@serenityhotelsegypt com. We are a bit confused as Russian do not fly to Egypt since October 2015. Thank you and best regards Sherif Sabry Executive Assistant Manager More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 September 2016 via mobile

Serenity is a fantastic dream with its snorkeling sea with different types , sizes and colours of fish ,its aqua park fit all the family members , the luna park is full of joy, the food is available all the time and is very delicious, the staff serve you with a smile they are very familiar they make all their... More 

Helpful?
2 Thank Amany M
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Ms. Amany, It was a pleasure to host you and your family on your recent vacation to Serenity Fun City and a delight to read that you had enjoyed your stay with us. we would like to thank you for the time you have taken to write your review and assure you that your comments have been passed onto... More 

Cairo, Egypt
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 September 2016 via mobile

Very good hotel except food is below average Great entertainment facilities Beach is not that good due to corals Price is good No near places to shop or eat at least 6 km away No water sport activities inside the hotel no room service food menu Kids friendly

Helpful?
1 Thank Hossam77
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Hossam, It was an honor to host you in Serenity Fun City for your most recent vacation. The time and efforts you have taken to write your review with your opinions and feedbacks is greatly appreciated as this is what helps us ensure we are providing a level of service which not only meets but exceeds the guests... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2016

The hotel has a huge territory. It is literary two hotels that combine their services and territories. The food was not very good, but probably it is because I don't like any type of African cuisine. A lot of pools (about 7) are situated in the territory of the hotel. The wildlife in the beach is very diverse and interesting.... More 

Helpful?
1 Thank Iris M
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Ms. Iris, Thank you for the time you have taken to write your review and opinions regarding your recent stay. It was such a pleasure to host you and your family. It is delightful to read that you have enjoyed your stay here with us and that we met all of your expectations. We would love to have the... More 

Cairo
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 September 2016 via mobile

Wasn't sure about the service specially during public holidays, and high occupancy. But unexpectedly; I found great service recovery when I faced a problem, I found wonderful and delicious food. My family & I enjoyed a lot the night entertainment presented by the animation team. Big appreciation to operation and room devision team led by Ashraf. I strongly recommend this... More 

Helpful?
1 Thank Bido105
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Bido, it was a pleasure to host you and your family in your most recent stay and a delight to read that you had enjoyed your stay and was satisfied with the service. We are always striving to ensure the best possible and highest level is always provided. Your comments and feedback help us to ensure that this... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Babysitting

Additional Information about Serenity Fun City Resort

Address: Safaga Road, Makadi Bay, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Price Range: RM219 - RM652 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Serenity Fun City Resort 5*
Number of rooms: 585
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Odigeo so you can book your Serenity Fun City Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Best Value Hotel in Makadi Bay
#8 Top resorts Hotel in Makadi Bay
#10 Spa Hotel in Makadi Bay
#13 Family Hotel in Makadi Bay
#16 Luxury Hotel in Makadi Bay
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Questions & Answers

Here's what travellers have asked, with answers from Serenity Fun City Resort staff and other travellers.
40 questions
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See all questions (40)

Questions? Get answers from Serenity Fun City Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms is perfect because it’s including small garden for children to play”
 of 5 bubbles momahedali, 31 Oct 2016 | Read review
“family rooms (connected) are larg and perfect”
 of 5 bubbles KAMEELIA155, 25 Jul 2016 | Read review
“They are all new! Its great to have a view on the park especially by night!”
 of 5 bubbles AhmedNag78, 5 Jan 2016 | Read review
“if travelling with children- book any room in the entertainment- fun city part, if you are couple get a sea view room in the other part”
 of 5 bubbles meglenap, 4 Jan 2016 | Read review
“we chose basic room got are conditioning room large”
 of 5 bubbles johnbuivids, 23 Aug 2015 | Read review
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