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Serenity Fun City Resort

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Serenity Fun City Resort
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436 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Reviewed 24 September 2016 via mobile

This hotel deserves five stars Reception: was a bit jammed when we got there and took time to get the bags to our rooms; yet we didn't like our room and easily changed it to pool view room. Aquapark: SO MUCH FUN but need more security regarding the flow of water and coordination between the life guards but still safe...

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Helpful?
4Thank alaa28
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Alaa, The time you have taken to write your review is highly appreciated as it offers us the opportunity to ensure that we are offering the best service possible to our valued guests. Please kindly be assured that all of your comments have been passed onto the management so that the correct action can be taken. We are...

London, United Kingdom
Reviewed 23 September 2016

Hotel on the surface is nice: Clean well run reception. Good rooms with all facilities, excellent air conditioning. Once you start to look around all is not what you expect: Shopping area closed 3 years ago, one member of staff on each bar, water slides with limited mats, lazy river only open twice a day( 1 hour), public toilets not...

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3Thank Natalie O
Teri S, Executive Assistant Manager at Serenity Fun City Resort, responded to this review

Dear Madam, thank you for your comments and for your time. Would you please be so kind to email me some more details on your stay at eam@serenityhotelsegypt com. We are a bit confused as Russian do not fly to Egypt since October 2015. Thank you and best regards Sherif Sabry Executive Assistant Manager

Reviewed 19 September 2016 via mobile

Serenity is a fantastic dream with its snorkeling sea with different types , sizes and colours of fish ,its aqua park fit all the family members , the luna park is full of joy, the food is available all the time and is very delicious, the staff serve you with a smile they are very familiar they make all their...

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Helpful?
2Thank Amany M
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Ms. Amany, It was a pleasure to host you and your family on your recent vacation to Serenity Fun City and a delight to read that you had enjoyed your stay with us. we would like to thank you for the time you have taken to write your review and assure you that your comments have been passed onto...

Cairo, Egypt
Reviewed 16 September 2016 via mobile

Very good hotel except food is below average Great entertainment facilities Beach is not that good due to corals Price is good No near places to shop or eat at least 6 km away No water sport activities inside the hotel no room service food menu Kids friendly

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1Thank Hossam77
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Hossam, It was an honor to host you in Serenity Fun City for your most recent vacation. The time and efforts you have taken to write your review with your opinions and feedbacks is greatly appreciated as this is what helps us ensure we are providing a level of service which not only meets but exceeds the guests...

Reviewed 15 September 2016

The hotel has a huge territory. It is literary two hotels that combine their services and territories. The food was not very good, but probably it is because I don't like any type of African cuisine. A lot of pools (about 7) are situated in the territory of the hotel. The wildlife in the beach is very diverse and interesting....

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Helpful?
1Thank Iris M
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Ms. Iris, Thank you for the time you have taken to write your review and opinions regarding your recent stay. It was such a pleasure to host you and your family. It is delightful to read that you have enjoyed your stay here with us and that we met all of your expectations. We would love to have the...

Cairo
Reviewed 14 September 2016 via mobile

Wasn't sure about the service specially during public holidays, and high occupancy. But unexpectedly; I found great service recovery when I faced a problem, I found wonderful and delicious food. My family & I enjoyed a lot the night entertainment presented by the animation team. Big appreciation to operation and room devision team led by Ashraf. I strongly recommend this...

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Helpful?
1Thank Bido105
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Bido, it was a pleasure to host you and your family in your most recent stay and a delight to read that you had enjoyed your stay and was satisfied with the service. We are always striving to ensure the best possible and highest level is always provided. Your comments and feedback help us to ensure that this...

Cairo, Al Qahirah, Egypt
Reviewed 14 September 2016

I had 5 days last week in fun city makadi, and really it was an amazing vacation ... you can find something to do and enjoy every minute. Room: We had a family room, 2 connected rooms. it was very large. Aqua park: Big aqua park suits all ages, very safe, there is at least a guard with each slide...

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1Thank Boushra S
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Boushra, We would like to thank you for the time you have taken to write your recent review regarding your most recent stay in Serenity Fun City. It was a pleasure to host you and your family and a delight to read that you had enjoyed your time. It would be an honor to welcome you back in...

Reviewed 13 September 2016 via mobile

Exceptional service Friendly and proffessional staff Very nice food Very entertaining place for kids Clean rooms Safe activities as you dont really need to worry about your kids, life guards are everywhere and aware of everything The only negative comment is the high slides seriously need an elivator if you are planning to repeat them At last, Special thanks to...

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2Thank Sarah E
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mrs. Sarah, It was a pleasure to host you and your family on your recent vacation to Serenity Fun City. It was a delight to read that you have enjoyed your stay and were satisfied. Your comments and feedback allow us the opportunity to ensure we are providing the expected highest level of service to all of our guests...

Reviewed 11 September 2016

first of all i had a big problem with my Expedia reservation, but the manager of the Hotel was totally helpful and he fixed all of it, then all the stuff tried to erase the problem from my mind by helping us and making us happy , they were amazing .. the Hotel is amazing , had a perfect stuff,...

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Thank MAICKEL S
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Maickel, WE would firstly like to thank you for choosing Serenity Fun City to spend your vacation, it was a pleasure to host you and your family. We would also like to thank you for the time you have taken to write your review regarding your recent stay. All of your comments have been passed onto the relevant...

Reviewed 10 September 2016 via mobile

The hotel including Aqua park for adults and kids is amazing .. Luna park is interesting for my kid, he had so much fun .. Staff very helpful , very good service .. Pools are so good and clean .. Night Shows are very good and animation team do their best .. various kinds of foods,drinks available all day. The...

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Helpful?
Thank Mohamed E
Teri S, Guest Relations Manager at Serenity Fun City Resort, responded to this review

Dear Mr. Mohamed, Thank you for the time you have taken to write your review regarding your recent stay in Serenity Fun City. It was a pleasure to host you and your family. As a hotel we are always striving to ensure the highest level of service is being provided at all times and for all of our guests. It...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
  • Breakfast included
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting

Additional Information about Serenity Fun City Resort

Address: Safaga Road, Makadi Bay, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Price Range: RM239 - RM443 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Serenity Fun City Resort 5*
Number of rooms: 585
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Hotel Style:
#8 Top resorts Hotel in Makadi Bay
#10 Spa Hotel in Makadi Bay
#13 Family Hotel in Makadi Bay
#17 Luxury Hotel in Makadi Bay
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Questions & Answers

Here's what travellers have asked, with answers from Serenity Fun City Resort staff and other travellers.
72 questions
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Questions? Get answers from Serenity Fun City Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The services between the beach resort and the fun city resort are for all guests.”
 of 5 bubbles Finpin, 22 Mar 2017 | Read review
“rooms on the southern side have plenty of sun in the balconies every morning”
 of 5 bubbles 183tamerr, 2 Mar 2017 | Read review
“Interconnecting rooms are so good”
 of 5 bubbles mohamedg577, 13 Feb 2017 | Read review
“Ground floor rooms is perfect because it’s including small garden for children to play”
 of 5 bubbles H9868VJmohameda, 31 Oct 2016 | Read review
“family rooms (connected) are larg and perfect”
 of 5 bubbles KAMEELIA155, 25 Jul 2016 | Read review
5 of 5