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Serenity Makadi Heights

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1,124 Reviews from our TripAdvisor Community

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There are newer reviews for Serenity Makadi Heights
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Showing 473: English reviews
Reviewed 3 weeks ago via mobile

What an excellent hotel, can't praise the staff highly enough, highly recommend this hotel, the service is excellent, from the pool guys to the manager, the customer service is top notch, this is our tenth visit to Egypt and this is by far the best yet, thank you Aladdin and your entire team.

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Helpful?
2Thank B12dgy
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Sir, We would like to thank you for the time you have taken to write your review regarding your recent stay with us in Serenity Makadi Beach. It was a pleasure to host you and we hope to have the chance to welcome you back in the future. Your feedback is highly important to us as it allows us...

Reviewed 4 weeks ago

It was easy to get there, lovely climate and sunshine, very attentive staff, clean and well maintained grounds and rooms. The hotel staff were amazing, we had a problem with the room and had to move, it could not have been dealt with better. We commented on the Italian meal about the dessert and were treated to a replay of...

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Helpful?
2Thank Della H
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Ms. Della, It was such a pleasure to host you and your family on your recent vacation to Serenity Makadi Beach, we would like to thank you for taking the time to write your review regarding your recent stay. It was a delight to read that you had enjoyed your stay and that everything was to satisfaction after improving...

Old Windsor, England, United Kingdom
Reviewed 22 January 2017 via mobile

Visited this hotel first week of Jan 2017. Rooms more than adequate, tea, coffee, water and Coke all complimentary. The beds were so comfortable as were the pillows. The grounds are kept immaculate and despite there being necessary work going on around the resort it didn't detract from the views. The food in particular we thought was outstanding. The choice...

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Helpful?
1Thank Jo Jo Q
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Mrs. Jo, It was a pleasure to host you, your husband and your friends upon your recent travels to Serenity Makadi Beach. We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to read that you had enjoyed your stay overall minus the few points....

Eastbourne, United Kingdom
Reviewed 21 January 2017

Just over 12 months ago my wife and I experienced this hotel for the first time due to an enforced change from Sharm. At the time of my review I stated that the hotel had been taken over by new management and there was a lot to do to enhance the standards. What a difference a year makes, whilst Rome...

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Helpful?
2Thank Mick C
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Mick and Wendy, It was an absolute please to welcome you back once again in Serenity Makadi Beach. We appreciate the time you have taken to write your review regarding your most recent visit and are delighted to read that you are satisfied with the updates of the hotel. Please note that your comments have been passed onto the...

Stourbridge, United Kingdom
Reviewed 18 January 2017 via mobile

We returned to Hurghada just before Xmas for a 12 night stay. Having previously stayed in Sal Hasheesh just along the coast we had some idea of what to expect. The hotel itself is lovely but in need of some tlc in places but all the main areas are well maintained & the gardens are lovely. Everywhere was clean &...

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Helpful?
3Thank Lesley G
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Mrs. Lesley, It was a pleasure to host you and your partner on your recent vacation to Serenity Makadi Beach. We would like to thank you for the time you have taken to write your review regarding that stay. It was a delight for me to read that you had enjoyed your stay and were satisfied with everything. We...

Reviewed 13 January 2017 via mobile

This is most excited vacation we ever had. Great location and a friendly staff specially Mr.Badr ElTony as he was very helpful and welcome.really we are very thankful for his efforts and dedication. Also the restaurant staff were friendly. The food,rooms and everything were v.good. Really it was a great experience. I do recommend this place for a long vacation.

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Helpful?
1Thank Michael-Soliman
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Mr. Michael Soliman, It was a pleasure to host you and your family on your recent vacation to Serenity Makadi Beach we would like to take this opportunity to thank you for the time you have taken to write your review regarding your recent stay. Please kindly be informed that all of your comments and acknowledgements have been passed...

Reviewed 10 January 2017 via mobile

This hotel has great CEO (Mr.Khalid soliman)who really knows how to run this hotel with his exceptional team. This hotel runs on very high standers , I'd say a chains standers . You'll feel home from the first step in. The whole staff knows well how to make you and your family very happy to enjoy your stay. If you're...

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Helpful?
1Thank Haytham H
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Mr. Haytham, We would firstly like to thank you for choosing Serenity Makadi Beach to spend your vacation it was a pleasure to host you and your family on your recent trip. Secondly we would like to thank you for the time you have taken to write your review regarding your recent stay, your comments and feedback allow us...

Manchester, United Kingdom
Reviewed 5 January 2017

We came here over the Christmas break and stayed boxing day to 2nd Jan. The hotel is advertised as five star, but be very clear that this is Egyptian five star. If you do go to this hotel and expect four star then will not be disappointed, if fact you will be extremely impressed. The hotel is quite some way...

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Helpful?
2Thank demondave1234
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Mr. Dave, The time you have taken to write your review regarding your recent stay is very much appreciated as it allows us the opportunity to ensure the best of our service is always being provided and if not then what we can do to improve that. It was an honor to host you on your recent vacation. It...

Curridge, United Kingdom
Reviewed 5 January 2017

The manager personally welcomed me back to the hotel as I was there last Xmas. Al the staff were friendly and helpful. The guest relations team were extremely helpful and good fun to sit and chat with. The Xmas gala dinner was a splendid spectacle with beautifully prepared food - something for everyone!

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Helpful?
1Thank Eve K
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Ms. Eve, It was such an honor to welcome you back to our esteemed property Serenity Makadi Beach, it is always lovely when guests return home. Please do note all of your comments are passed onto management and we are happy to have spent Christmas with yourself. We look forward to your next visit. Kind Regards, Teri Pearson Guest...

Romania
Reviewed 5 January 2017 via mobile

Egypt is a very cool destination , and very cheap for what you got ! The hotel have a beautiful house reef with lot of fish ! The food is good , the staff is nice the hotel looks nice also , the gardens are beautiful too , just the pools are freezing . . You can.t swim . ....

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Helpful?
1Thank Laura L
Teri S, Guest Relations Manager at Serenity Makadi Heights, responded to this review

Dear Ms. Laura, We would like to take this opportunity to thank you for your comments and the time you have taken to write your review regarding your recent stay here with us in Serenity Makadi Beach, please do note that all of your comments and feedback have been passed directly onto the management team whom will be taking the...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Serenity Beach Resort is located on the west banks of the Red Sea, built in Moroccan style. Opened in January 2007, this spacious five Stars Resort spans a total of 400,000 sq. meters, surrounded by large gardens, it is located directly on the Red Sea situated on its own wide beach 320m, offering spectacular views over the turquoise water and an amazing experience of a luxury life style, combined with the warmth of true Egyptian hospitality. The rooms are divided into five wings 17 clusters of 2-3 floors. You can simply relax on the hotel's beach or one of the spectacular 7 swimming pools. The resort has every possible feature to make your stay enjoyable by offering a wide range of safari and diving trips. ... more   less 

Additional Information about Serenity Makadi Heights

Address: Safaga Road 36 Km | P.O. Box 324, Makadi Bay, Hurghada 84511, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Price Range: RM244 - RM435 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Serenity Makadi Heights 5*
Number of rooms: 551
Reservation Options:
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Also Known As:
Serenity Makadi Heights Hotel Makadi Bay
Serenity Makadi Heights Bay
Hotel Style:
#6 Top resorts Hotel in Makadi Bay
#6 Spa Hotel in Makadi Bay
#8 Family Hotel in Makadi Bay
#8 On the Beach Hotel in Makadi Bay
#11 Luxury Hotel in Makadi Bay
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Questions & Answers

Here's what travellers have asked, with answers from Serenity Makadi Heights staff and other travellers.
136 questions
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Questions? Get answers from Serenity Makadi Heights staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 3138, good view, morning sun”
 of 5 bubbles sebaro12, 13 Feb 2017 | Read review
“All rooms on first and second floors appear to have views of the sea and landscaped gardens”
 of 5 bubbles rajbilkhu, 11 Feb 2017 | Read review
“Our block was quiet and close to the reception and dining areas, rooms 3017 - 3040 on the ground floor.”
 of 5 bubbles StevenP222, 5 Feb 2017 | Read review
“Rooms furthest away from the main building are the quieter, it's worth pointing out when checking in if this is important to you.”
 of 5 bubbles dellah2017, 26 Jan 2017 | Read review
“Whilst not all rooms provide a Sea View this is compensated by the alternative views of the gardens and pools.”
 of 5 bubbles 896mickc, 21 Jan 2017 | Read review
5 of 5