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The Fern Citadel Hotel

Agoda.comUS$51*
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#91 of 658 Hotels in Bengaluru
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$59*
US$51*
Great Deal
US$56*
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The Fern Citadel Hotel
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219 Reviews from our TripAdvisor Community

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Showing 218: English reviews
Reviewed 16 February 2017 via mobile

Right from check-in to the time I checked out the experience and services were horrible. Throughout my stay the phone dint work, for laundry and other services I had to call through my mobile to the reception. The laundry and the house keeping once called would never turn up untill you call them 10times. The laundry I had given it...

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Helpful?
2Thank Kartik b
Reviewed 11 February 2017

I stayed with my international guest. We expect this hotel is "The Fern" but it went totally out of our expectation. Reception staff's behavior was like that they are forced to do their work. Check-in took 1hr for us. Location is good in the middle of the city under the bridge. Room was very old fashined, dark, and conjusted. Bathroom...

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Helpful?
Thank Pithva_Rajan
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir We have noted down your comments and the concerned department is looking into this.We are already in the process of renovating some of the products and I do sincerely hope that you would be visiting us and staying with us again Regards C.Krishna Rao General Manager

Kathamandu
Reviewed 8 February 2017 via mobile

Hotel is centrally located in the city center. Rooms are good though bit old. Room service is pathetic. Very late and not at all professional. Food quality is also average, not bad not excellent. Restaurant needs to upgrade specially serving buffets. Every morning I noticed guests either waiting for some or the other crockery like plates, spoon etc. Even I...

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Helpful?
Thank Rajeshnaxal
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir Your comments have been noted and it has been taken up with the concerned head of the department to rectify our mistakes. However, i hope you do give us another chance to serve and do let me know of your next visit so that I may personally meet up with you and apologize for the same. As regards...

Reviewed 4 February 2017

The location of the hotel very good but your nightmare starts when darbaan shows you the way to the parking area. I don'y know how this third class and risky parking is allowed at first place. There is a very steep slope with very sharp turn and once you survive that somehow, another such slope is waiting for you ahead....

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Helpful?
Thank Rahul D
ferncitadelhotel, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir It was disturbing to note that you had an issue with our car parking especially when we have a valet parking which is well established. However, please do let me know of your next visit wherein I would like to meet up with you and personally apologize for the same. Regards C.Krishna Rao General Manager.

New Delhi, India
Reviewed 27 January 2017

Its a great business / family hotel ....Rooms are pretty decent and well maintained having bit of retro look , Service was good staff was courteous .... Morning Breakfast menu was quite wide....more inclined towards south Indian dishes but well prepared fresh and tasty, . Recommended

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Thank Manish2008
Reviewed 23 January 2017 via mobile

My stay here in this hotel is very good. All the facilities provided by the hotel is perfect, well managed and all the staff are very helpful and we can easily contact with them. So i am very much pleasure to stay in your hotel. Thanks Tandin Dorji Bhutan

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1Thank Karma D
Reviewed 12 January 2017 via mobile

One of the best hotel I have ever visited in Bangalore.Housekeeping staffs are well groomed and courteous enough to make me understand the hotel facilities available.I appreciate the maintenance of rooms,pool,restaurant,meditation centre.I will rate this property as 4 star.Overall it is a"home away from home experience".

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Helpful?
Thank Nithinds
GangadharBelavanaki, General Manager at The Fern Citadel Hotel, responded to this review

Dear Guest Greetings from the Fern Citadel Hotel Bengaluru !! We very much delighted to read your overwhelming feedback on Tripadvisor community. We sincerely appreciate your wonderful words for the team. We always aim to provide best level of service at The Fern Citadel Hotel. It was an absolute pleasure having you with us. We look forward to welcoming you...

Reviewed 10 January 2017 via mobile

It was wonderful staff response in the front office. The way they greeted and helped me were I supposed to check-in by 12o clock as I booked through online as a special cases they allowed me to check in by 10:30 without any charges and also I had smooth check out . Keep it up guys I'll recommend to my...

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Helpful?
Thank rupith
GangadharBelavanaki, General Manager at The Fern Citadel Hotel, responded to this review

Dear Guest Greetings !! Thank you for your Valuable feedback on TripAdvisor community. We sincerely appreciate your wonderful words for the front office team. We, at The Fern Citadel, believe that treat the guest as if he were god himself (Athithi Devo Bhava). Guests such as yourself are the true inspiration behind our philosophy towards hospitality. I will definitely convey...

Mangalore, India
Reviewed 6 January 2017

Hai Every One The Citadel Hotel Serves excellent hospitality & its my second visit to this hotel . All the team members are giving heartfelt service this is very considerable & highlighted point . The Ambience improved find the changes in second visit , new theam implemented can find the changes in buffet . & I got Privilege Card, so...

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Helpful?
Thank S Kumar B
GangadharBelavanaki, General Manager at The Fern Citadel Hotel, responded to this review

Dear Guest Thank you for your lovely feedback, regarding to your visit to The Fern Citadel Hotel, Bengaluru. We are delighted to hear that you have received privilege card. Your valuable suggestions are most important to us. As per your suggestions, We will try to do all the implementations. We look forward to welcoming you soon. Thanks & Regards Gangadhar...

Mumbai, Maharashtra, India
Reviewed 5 January 2017 via mobile

Location is central and rooms are large clean and comfortable. Amenities such as pool gym cinema available. Amazing spread of breakfast. Couldn't ask more for the amount. Will recommend this for all travellers

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Helpful?
Thank Kuldeep S
GangadharBelavanaki, General Manager at The Fern Citadel Hotel, responded to this review

Dear Sir Greetings !! Thank you for your Valuable feedback. We are extremely glad to note that our team had exceeded your expectations. I will definitely convey your compliments to our team, for whom it will be a great source of inspiration and motivation to continue in their endeavor of delivering the highest levels of comfort to guests. We look...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
This is a Three star property with budgets for three star Guests.111 Rooms (Executive, Deluxe & Suite)and having Best Banqueting Facilities with 11 Banquet Halls - Mini Theater, Swimming Pool, Health Spa & Meditation Hall.Located in the commercial heartland of Bangalore City at Anand Rao Circle, the Fern Citadel is extremely close to the Bangalore City Railway Station & Main Bus Terminal(05 Min Drive) & 45 minutes drive from Kempegowda International Airport. ... more   less 

Additional Information about The Fern Citadel Hotel

Address: 41 Sheshadri Road | Anand Rao Circle, Adjacent to Axis Bank, Bengaluru 560009, India (Formerly Citadel Hotel)
Region: India > Karnataka > Bangalore District > Bengaluru
Price Range: RM211 - RM331 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Fern Citadel Hotel 3.5*
Number of rooms: 118
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Hotel Style:
#41 Spa Hotel in Bengaluru
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Questions & Answers

Here's what travellers have asked, with answers from The Fern Citadel Hotel staff and other travellers.
1 question
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Antananarivo, Antananarivo, Madagascar
over a year ago

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Questions? Get answers from The Fern Citadel Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take higher floors which will give you the view of the flyover (which is not a great view but still better than nothing.”
vijayendra_c, 8 May 2017 | Read review
“Ease to commute to Bus & Railway service to reduce the time in Bengaluru traffic.”
umeshmanjunathp, 16 Apr 2017 | Read review
“Excellent location and quality service.”
, 3 Apr 2017 | Read review
“Good Banquet Halls, Rooms. Customized Food, Gentle Service”
PradeepkKumar, 27 Mar 2017 | Read review
“If you don't have any option then opt to this hotel.”
Pithva_Rajan, 10 Feb 2017 | Read review
5 of 5
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US$51* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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