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The Windsor Castle and lake village heritage resort

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Traveller (140)
Room & Suite (38)
Pool & Beach (8)
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Overview
  • Excellent33%
  • Very good30%
  • Average18%
  • Poor9%
  • Terrible10%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (207)
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39
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All reviewsfloating restaurantconvention centerstandard roomdoor manluxurious hotelcity traffichotel boastslaundry servicehouse keepingmc roadfriendly hotelnice bathroomlarge propertykarimeen pollichathuan excellent place to staypool sidelake village
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1 - 5 of 202 reviews
Reviewed 2 weeks ago

Front desk is efficient, but they miss my booking. So I have waited in the lobby for few minutes to reconfirm. All the services and hotel amenities are good. There was no mini bar refreshments on room minibar, still you need to wait for confirmation...More

Thank Midhun S
Response from TheWindsorCastle, Front Office Manager at The Windsor Castle and lake village heritage resortResponded 1 week ago

Dear Mr.Midhun, Greetings from The Windsor Castle & The Lake village resort !!! We appreciate your time and effort in giving a feedback about the property. We have noted your concern regarding your booking was not reflecting at the time of arrival which will be...More

Reviewed 3 weeks ago

We stayed at the Windsor Castle April 7th for 3 nights. I have stayed at this property multiple times before but the service has always been Mediocre. But this has CHANGED since there is new management took over. I was traveling with my 82 yr...More

Thank leina l
Response from TheWindsorCastle, Front Office Manager at The Windsor Castle and lake village heritage resortResponded 1 week ago

Dear Guest, Greetings from the Windsor Castle, Kottayam!!! We thank you for choosing Windsor castle for your stay at Kottayam. We appreciate for your time and effort to put this great review about the hotel which will be a true inspiration for all the associates...More

Reviewed 4 weeks ago via mobile

We booked the banquet hall for a wedding for 800 people. The service was top notch and the staff very professional. The food was excellent as well at the convention center. The lake side restaurant also serves some delicious food. Try the fish and Kerala...More

1  Thank vishal s
Response from TheWindsorCastle, Front Office Manager at The Windsor Castle and lake village heritage resortResponded 4 weeks ago

Dear Guest, Greetings from the Windsor castle, Kottayam!!! Thank you for choosing The Windsor Castle for your stay at Kottayam and taking your valuable time to share your experience. We are delighted to note that you had a memorable stay with us. We appreciate your...More

Reviewed 4 weeks ago

We had a very comfortable stay at Windsor Castle. Excellent service by every staff member. The food at the restaurant wasn't anything to write home about. Room tip: The suite rooms on the sixth floor have an absolutely fantastic view.More

Thank GreyVitriol
Response from TheWindsorCastle, Front Office Manager at The Windsor Castle and lake village heritage resortResponded 4 weeks ago

Dear Sir/ Madam, We are delighted that your stay with us was comfortable and satisfying. We are constantly upgrading our service standards to deliver the ultimate experience to our valued guests. We eagerly look forward to your next visit. Thank you for choosing The Windsor...More

Reviewed 14 April 2018

This Hotel is extremely well maintained, with good facilities, , keen staff and sumptuous food. To top it all it is well situated overlooking and adjoining the Back waters of the Vembanad lake, They offer a free coracle Ride and Pedal Boat ride too. I...More

2  Thank Jayapradeep
Response from TheWindsorCastle, Front Office Manager at The Windsor Castle and lake village heritage resortResponded 17 April 2018

Dear Guest, Greetings from the Windsor castle, Kottayam!!! Thank you for choosing The Windsor Castle for your stay at Kottayam and taking your valuable time to share your experience. We are delighted to note that you had a memorable stay with us. We appreciate your...More

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About
Amenities
Top amenities
Room Service
Restaurant
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$30 - US$70 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Kottayam
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$30 - US$70 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Kottayam
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (140)
Room & Suite (38)
Pool & Beach (8)
Dining (7)
Business Centre & Event Rooms (12)
Questions & Answers
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taycynthy
13 March 2018|
Answer
Response from jo-ann O | Reviewed this property |
Hi, I was on a business trip with another colleague so we stayed in two different rooms with Queen size beds BUT it had a door which connected both the rooms. So double delux would generally be the rooms in which we lived... More
0
Votes
Julita C
14 December 2014|
AnswerShow all 5 answers
Response from Donald D | Reviewed this property |
As the name suggests the deluxe is a superior class room, It all depends on your budget to get this extra space or luxury and the duration of your stay. If you are booking for a longer duration , you can ask for an upgrade... More
4
Votes
Room Tips
"The suite rooms on the sixth floor have an absolutely fantastic view."
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"choose Rooms with Back water view."
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"The bunglows are swesome"
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"Road side rooms have a good view of the city."
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