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The Gateway Hotel Pasumalai Madurai

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951 Reviews from our TripAdvisor Community

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There are newer reviews for The Gateway Hotel Pasumalai Madurai
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Showing 815: English reviews
Reviewed 2 weeks ago via mobile

A hotel with a good view of Madurai, with beautiful surroundings, a feeling of old colonial times. Carries a little bit of being old. Restaurant is fair although we had some problems with early service. A good choice in this location.

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Helpful?
Thank Hamdi A
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, pasumalai Madurai! At the outset I would like to thank you for taking your valuable time and effort in sharing your points of view about our hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight....

Auckland, New Zealand
Reviewed 2 weeks ago

It was a memorable experience during our stay at this beautifully maintained heritage property, we loved the lovely walks, beautiful view of the city from the hill top & the peacocks around, native bush & big banyan trees make this experience memorable. Our food requirements were well catered for & we loved our stay.

Review collected in partnership with this hotel
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Helpful?
Thank ashishb483
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! I am so pleased to hear that you cherish your experience with us and appreciate the caring and personalized service offered to you by my team of dedicated staff. Your kind words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent...

Reviewed 3 weeks ago via mobile

Salad was nice. Don't remember what it was. Ordered pasta and Thai curry. Disasters they were. Pasta sauce was canned and not fresh. I don't know what they served claiming to be Thai. I mean....it was so bad that I felt cheated. Stay was nice though. It's their restaurant that needs mega improvement.

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Helpful?
Thank Karthiga P
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, pasumalai Madurai! I would like to thank you for taking your valuable time and effort in sharing your feedback about the hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. We have made a note...

Reviewed 3 weeks ago

Awesome location, with lots of peacocks staff is friendly and accommodating. Nice views of the city from the property, since i was travelling with kids, hotel staff provided me with a large room it was a nice and memorable stay

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Helpful?
Thank Rahul M
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! We are delighted to receive the review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes. I am happy to note that the services rendered by my team were to your satisfaction....

Reviewed 3 weeks ago via mobile

Me n my brother with our families had been here on 26th December 2016. The check in process was a bit late. We reached the the hotel at 1:30. It took at least 30min to complete the process but we were told to wait to hand over the keys. We instead went to have lunch. The lunch was just amazing....

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Helpful?
Thank 452saagarm
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, pasumalai Madurai! I would like to thank you for taking your valuable time and effort in sharing your feedback about the hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. We have made a note...

Reviewed 4 weeks ago

Furnishes all that one would expecvt from a Taj from an amenities stand point. In addition peacocks, structure in the obscure is what i felt....very beautiful place however : 1. Quality of SPA poor 2. I lost money in the property 3. No Personal attention. If you traveled with a kid , Id advice you to carry enough repellent cream

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Helpful?
2Thank Sangeetha N
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, pasumalai Madurai! At the outset I would like to thank you for taking your valuable time and effort in sharing your points of view about our hotel. Nice talking to you and thank you for your time to explain the mentioned feedback in detailed. The same has been shared with the concerned teams...

BANGALORE
Reviewed 4 weeks ago

One of the best in terms of the property itself, the hotel as some excellent rooms and excellent views of the city of Madurai. The furniture is truly vintage and love the way the interiors were decorated. The fact that it was an old british property adds to its advantage. However, a big let down was the service at the...

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Helpful?
Thank CHRISTIAN C
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, pasumalai Madurai! At the outset I would like to thank you for taking your valuable time and effort in sharing your points of view about our hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight....

New Delhi, India
Reviewed 14 December 2016 via mobile

Well.. First of all it is Taj range of hotels so one can expect full length of luxury and standard amenities. Prices are also in same line. Food is great too. It is on top of the hill and one has to drive almost one km from main road up to the hill. Rooms are scattered all over hill in...

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Helpful?
Thank AkmalJamal
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! Thank you for sparing your valuable time and posting a very positive review of our hotel. We are very grateful for your note complimenting the services and facilities of our hotel. Our endeavour is to ensure each guest is given a seamless experience. It is very rewarding for the team to...

Banaglore, India
Reviewed 13 December 2016

This is a very good hotel and the service levels are exemplary . the food is very tasty and the buffet breakfast spread was excellent and very friendly service . I took a walk from the room ( 18 ) went down till entrance of the hotel and I had little bit of struggle in climbing but I made as...

Review collected in partnership with this hotel
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Helpful?
Thank 63gkr
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! It was a delight to have your feedback as this helps us to measure ourselves for the standards we have set as benchmark. I am happy to note that you had an excellent stay with us. Indeed, it is the Taj way to ensure that all our guests receive the genuine...

Nassau, New Providence Island
Reviewed 6 December 2016

We a group of 8 family members had a wonderful stay at this fabulous property with amazing views. Pleasing staff, excellent service and delicious food.Strongly recommend anyone looking for a property with rich history , peace and quiet. Peacocks - special bonus !!

Review collected in partnership with this hotel
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Helpful?
Thank Antony P
Prakash_Nair1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review

Dear Guest, Greetings from The Gateway Hotel, Pasumalai Madurai! I am so pleased to hear that you cherish your experience with us and appreciate the caring and personalized service offered to you by my team of dedicated staff. Your kind words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The hundred year-old celebrated colonial property is perched atop the Pasumalai hill, amidst 63 acres of landscaped gardens, colonial buildings and natural bliss. The hotel offers a panoramic view of the famous MeenakshiTemple, Madurai City and the Kodai hills. It is a 15-minute drive from the famous Meenakshi temple and City center. Accessible by road, air (Madurai Airport – 15 km) and train (Madurai Jn - 5 km). ... more   less 

Additional Information about The Gateway Hotel Pasumalai Madurai

Address: No 40 T P K Road | Pasumalai Hill, Madurai 625004, India
Region: India > Tamil Nadu > Madurai
Price Range: RM398 - RM778 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gateway Hotel Pasumalai Madurai 4*
Number of rooms: 63
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Madurai
#1 Business Hotel in Madurai
#1 Family Hotel in Madurai
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Questions & Answers

Here's what travellers have asked, with answers from The Gateway Hotel Pasumalai Madurai staff and other travellers.
3 questions
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Questions? Get answers from The Gateway Hotel Pasumalai Madurai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool facing room.”
 of 5 bubbles 698mamtam, 5 Jan 2017 | Read review
“All rooms are very nice”
 of 5 bubbles GPU1964, 5 Jan 2017 | Read review
“Ask for a room with Temple view”
 of 5 bubbles 297chandran, 31 Dec 2016 | Read review
“Garden view on he hillside overlooking the city.”
 of 5 bubbles 745marisam, 1 Dec 2016 | Read review
“ask for a bungalow with view over the city, you won't regret it”
 of 5 bubbles PhilippeJ126, 17 Nov 2016 | Read review
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