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Hotel Surya, Kaiser Palace

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Hotel Surya, Kaiser Palace
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647 Reviews from our TripAdvisor Community

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Showing 551: English reviews
Mumbai (Bombay), India
Reviewed 4 days ago NEW

Very nicely maintained property; clean and spacious rooms with nice décor; delicious food and hospitable staff! What more does a traveller require! The gardens are well-laid and are pleasant to eyes. Enjoying morning cuppa sitting in the balcony overlooking the gardens was a great experience. They also have a spa and a swimming pool but didn't have time to enjoy...

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Helpful?
Thank VinayJog
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you. So happy to hear about your stay. It is a true compliment when our guests recognize our staff. We hope you will return soon to Varanasi. Thank you.

London, United Kingdom
Reviewed 5 days ago NEW

I have stayed here many times over the years and came back for a one night stop for old time's sake while in Varanasi. I have always loved the gardens which are as good as ever, and it's still a peaceful retreat in a busy location but feels more cramped with the extra storeys built above the original basic rooms...

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Helpful?
Thank Safariwoman
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. We are glad to hear you have come back to visit us again. We have put much work into improving our hotel and keeping it up to date. We are thankful for your honest feedback and appreciate knowing how our guests experiences are. We are still a family owned hotel and will work towards...

Minneapolis, Minnesota
Reviewed 6 days ago NEW

Its a perfect sanctuary from the city, great location. We were there for a whole week. Staff were all very kind, smiling, and eager to assist with any needs. Our room was above coffee shop/bar and we loved the tree and its wildlife, beds were comfortable. Gentle music played in the mornings and frequent live music in the evenings. Fun...

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Helpful?
Thank laughnbsilly
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for your review. We are so thankful that your group stayed a week with us and got to experience all that Varanasi has to offer. Please return again. We would be honored to have you back.

A TripAdvisor Member
2 reviews
Reviewed 6 days ago NEWvia mobile

Very good location and spacious hotal. Services of hotal is very good. Tasty food. One of the best advantage of that it's parking space. Large open area and parking tune it best........... Toilet are so so

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Helpful?
Thank A TripAdvisor Member
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. We appreciate knowing what is important to our guests. Please visit us again.

Vancouver, Canada
Reviewed 1 week ago

Stayed as part of tour group. Comfortable, clean room and bathroom. Breakfast buffet with made to order omelettes. Nice pool, well maintained. Dinner service in restaurant was quite slow but it was a busy time.

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Helpful?
Thank Umbrellaman18560
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. We are happy to hear you enjoyed staying with us. Please visit us again.

Victoria, Canada
Reviewed 1 week ago

Terrible stay here, the rooms are small, out dated, mould visible, odour of urine or faeces quite strong in our room. We reported it to front desk and they laughed at us, literally. No free internet cost 150 daily. The outdoor pool does not have chlorine to clean and is open to the public and thus pretty dirty. The restaurant...

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Helpful?
Thank 351monique
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. Unfortunately, your review has some false information. Once 500 and 1000 notes were abolished on Nov. 9th, the only places you could still accept them were petrol pumps, natural gas stations and government hospitals. No other businesses were allowed to accept 500 and 1000 notes, including hotels. Also, we use a chlorine imported from...

Cairns, Australia
Reviewed 2 weeks ago

Stayed three nights at the Surya and was pleasantly surprised. Rooms were clean, staff were attentive and courteous and the food in the restaurant was not only excellent, but reasonably priced. Travelling as a group of three middle aged ladies, we felt safe at all times. The hotel and grounds are well maintained. Tours booked through the hotel were good...

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Helpful?
1Thank Gwendolyn1
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much for taking the time to review us. We are glad to hear that you ladies were happy staying with us. Please think of us again when in Varanasi.

Reviewed 2 weeks ago

It was a pleasure staying at Surya Hotel, the staff was wonderful and friendly, the grounds were beautiful with great energy. We had a wonderful time with our group and would recommend it to anyone traveling to Varanasi.

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1Thank Kathryn L
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you so much. We were so thankful to have your group with us. We really enjoyed having you here. I hope that you will come visit us again. Thank you.

Wareham, United Kingdom
Reviewed 2 weeks ago via mobile

Unfortunately only had one night here on a very busy tour of India. A quiet, well maintained place to stay - with warm water 🚿. The pool is in very pleasant surroundings and an excellent breakfast spread. Had a communication problem in the evening ordering drinks and food - dish I had not ordered arrived but they did go out...

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Helpful?
Thank Lisa M
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you very much for your review. We are glad to hear your honest feedback and will use it to improve our services for our future guests. There is a lot of explore in our diverse city and I hope you will choose to stay longer with us when you return. Thank you.

Reviewed 2 weeks ago via mobile

No sense and ethic while Speaking to customer ...... pathetic hospitality and worst ever stay in Varanasi.... Never recommend anyone... my company use to have season booking at this hotel every year .... shifting business to some other hotel.... Shashi Raymond Ltd..

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Helpful?
Thank 744shashis
SGautam, Owner at Hotel Surya, Kaiser Palace, responded to this review

Thank you for staying with us. We have had a long standing positive relationship with the Raymond company. We are very sorry to see that even though we went out of our way to accommodate your demands, you still left unsatisfied. When you did not enjoy having breakfast with us, our F&B manager offered to personally assist you and deliver...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Located in the Cantonment area, the Surya Kaiser Palace is accessible to the airport and railway station, as well as the Buddhist holy site Saranath and numerous Hindu temples on the holy river Ganga. Surya sits on a historical site of an ancient Nepali king's palace built in 1818, named Kesar Castle. Newly restored, this palace is for you to enjoy. A fine dining multi-cuisine restaurant, a unique cafe and juice bar, full service bar, banquet halls, and a swimming pool are all available. Each hotel room has a balcony with a view of the palace and the gardens, where you can dine facing this beautiful building. Surprisingly affordable hotel accommodations will delight and pamper you. Four unique levels of rooms allow you to decide which accommodation suits you best. Each room package has a complimentary breakfast buffet served daily and 24-hour room service. All guests may have full use of the pool, and access to the spa. At Surya Kaiser Palace it is our desire to provide a paradise where guests can relax, rejuvenate, and enjoy their stay. ... more   less 

Additional Information about Hotel Surya, Kaiser Palace

Address: S20/51 The Mall Road, Varanasi 221002, India
Region: India > Uttar Pradesh > Varanasi
Price Range: RM205 - RM378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Surya, Kaiser Palace 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Surya Hotel Varanasi
Hotel Style:
#5 Spa Hotel in Varanasi
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Surya, Kaiser Palace staff and other travellers.
3 questions
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Buenos Aires, Argentina
over a year ago

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Questions? Get answers from Hotel Surya, Kaiser Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the wing housing the spa are really great!”
 of 5 bubbles VinayJog, 3 Dec 2016 | Read review
“Nice to have a balcony overlooking the gardens”
 of 5 bubbles Safariwoman, 2 Dec 2016 | Read review
“Walk out balcony is great to have”
 of 5 bubbles laughnbsilly, 1 Dec 2016 | Read review
“Find somewhere else to stay,!!!!”
 of 5 bubbles 351monique, 29 Nov 2016 | Read review
“Had a great view of the oourtyard”
 of 5 bubbles 131kathrynl, 21 Nov 2016 | Read review
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