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Mercure Kuta Bali

Expedia.comUS$60*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$79*
US$60*
US$79*
US$60*
US$79*
US$60*
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Mercure Kuta Bali
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1,320 Reviews from our TripAdvisor Community

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Showing 990: English reviews
Gisborne, New Zealand
Reviewed 10 April 2017

Great location, excellent friendly staff. Awesome pool and service. Rooms very tired and very poor lighting. Liked the verandah area. Breakfast and bbq night were lovely. Seafood Bbq night was the best we had. Other evening meals not so fab.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ngatirangi2002
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear gatirangi2002, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Sydney, Australia
Reviewed 6 April 2017

This hotel has a great location, but needs a good clean up. The fish pond is full of mud the rooms that look into the internal court yard look down on this. But worst of all was the service. The breakfast services was poor and the food was of a low quality. I had to wait each morning for eggs...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank glear
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear glear, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We...

Reviewed 4 April 2017 via mobile

I stayed there briefly to experience Kuta on a Saturday night. Hotel staff were great they let me check in 2hours early!! And the rooms were very secure , very safe and very clean. They even upgraded my room for free. 👍🏽

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Helpful?
Thank Mike-bloka
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Mike-bloka, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

surabaya
Reviewed 30 March 2017

This hotel location at famous area in Bali, in front of Kuta beach. We can enjoy sunset from our room which have beach view And we can walk to Beach Walk Mall within 5minutes, and easy to get any food as long as this road But this area very crowded especially at holiday season or weekend time and only have...

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Helpful?
1Thank emilianic
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear emilianic, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Wellington, New Zealand
Reviewed 29 March 2017

Nicely located adjacent Kuta Beach, next door to Hard Rock Hotel. The Mercure is only a short 5 minute walk to Marharajah shop or to the new Sheraton shopping mall. The room allocated was adequate on level 2 with a beach front view from belcony however, very tired and in need of refurbishing. We did note.... that they have started...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ronbbell
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear ronbbell, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Salatiga, Indonesia
Reviewed 22 March 2017

I have been stayed in mercure brand or accor chain hotel for many years and I always got best experience (on my other review). For Mercure Kuta the situation is different story. I check in at 8 PM, sleepy and tired, reception Staff asked me to make a deposit, and they refused my payment with debit card and prefer cash,...

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Helpful?
Thank RENEE PICASSO M
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear RENEE PICASSO M, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Dehiwala-Mount Lavinia, Sri Lanka
Reviewed 20 March 2017 via mobile

The hotel staff was super friendly and very helpful. Specially the person at the lobby she had a intern badge, super cheerful and bubbly. They help us organized a few trips which made life easier for us. That pool needs a special mention right at the top with a amazing view of the beach. The rooms were a lil small...

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Helpful?
Thank Yoshan P
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Yoshan P, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Brisbane, Australia
Reviewed 18 March 2017 via mobile

Probably below the Mercure average globally, but for Bali was fine. Breakfast was pretty average. Rooms were tiny, a bit dangerous getting in and out of the shower. We had dirty cups in our room for a week that were not washed, didn't replace coffee mugs if you left them at the pool. Pool food was pretty yummy and not...

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Helpful?
Thank Alison P
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear Alison P, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Jakarta, Indonesia
Reviewed 18 March 2017 via mobile

It was the first time I've visited this hotel and I was very pleased with the greetings from the reception and the room request that I've booked. The reception was having a joke with us while we were checking in, and it was funny. The hotel was not so big and located in strategic area of Kuta Beach. I wouldn't...

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Helpful?
Thank lawbud
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear lawbud, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Singapore, Singapore
Reviewed 16 March 2017

Chose the Ocean View Deluxe Room for 3 nights but was deeply disappointed with room, it was old and in need of refurbishment. Room was fairly clean but the towels were stained. We called housekeeping for a new set of towels but was only delivered hours later after we gave them a second call. A cockroach was found lying dead...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 382jonathan
-ExSecMKBB-, General Manager at Mercure Kuta Bali, responded to this review

Dear 382jonathan, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 

Additional Information about Mercure Kuta Bali

Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Price Range: RM155 - RM494 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Kuta Bali 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali
Hotel Style:
#17 On the Beach Hotel in Kuta
#51 Spa Hotel in Kuta
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Kuta Bali staff and other travellers.
19 questions
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Questions? Get answers from Mercure Kuta Bali staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All I can add is that our room was well located for what we paid but I did observe that they had larger rooms available on the 4th floor”
IreneInBalmain, 18 May 2017 | Read review
“Superion Twin Room”
LotusAndika, 7 May 2017 | Read review
“Make sure you ask them if any construction is on and opt for a room as far away from that as possible”
, 28 Apr 2017 | Read review
“room with sea view”
emilianic, 30 Mar 2017 | Read review
“Ask them to give you room at balcony otherwise will be very boring to stay at this hotel”
  • here view from my room
ronaldsipahutar, 16 Feb 2017 | Read review
5 of 5
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US$60* /night
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Prices are for 1 room, 2 adults
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