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Grand Inna Kuta

2,341 reviews
#37 of 251 Hotels in Kuta
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Traveller (1236)
Room & Suite (400)
Storyboard
Overview
  • Excellent31%
  • Very good43%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
“bali wing”(143 reviews)
“beach wing”(131 reviews)
“new wing”(112 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Grand Inna Kuta
Offers & Announcements: Nyepi Package
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,341)Write a Review
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11 - 15 of 2,022 reviews
Reviewed 2 weeks ago

im definitely not a 5 star princess but I found this place absolutely disgusting. rooms were tiny and hard to move around in bathroom. linen and pool lounges disgusting. staff were very loud around 6-7am every morning, like they were having a party. we had...More

2  Thank fortvcno
Response from grandinnakuta b, General Manager at Grand Inna KutaResponded 2 weeks ago

Dear fortvcno Please accept my sincere apologize for the inconvenience that you encountered during stay, This comment has been brought to my attention and I assure you this would be addressed to every department in order to improve the service provided for the guests. Further...More

Reviewed 2 weeks ago

Very large hotel. Our room was a long walk from lobby. Room was basic but, not complaining. Bed was clean and comfy. The room had a fridge, bath, tea & coffee making facilities and a bowl of local fresh fruits. Staff were very friendly. Would...More

1  Thank karenmareeroach
Response from grandinnakuta b, Social Media Officer at Grand Inna KutaResponded 2 weeks ago

Dear karenmareeroach Thank you for sharing your honest opinion on this forum. We were pleased to read that you enjoyed your stay with us including the room facilities. Should you feel the room is pretty far from the lobby, may we suggest at such a...More

Reviewed 2 weeks ago

Everything is perfect. Nice, beautiful, clean and spacious room. Excellent location, very near to the beach and everything in Kuta. Everything in Kuta can be reached by walking. Easy to find food, to places to drink and shops.More

Review collected in partnership with this hotel
1  Thank tgkhairi
Response from grandinnakuta b, Social Media Officer at Grand Inna KutaResponded 2 weeks ago

Dear tgkhairi Thank you very much for the score as well as the kind comments that you wrote in your review above. We strive to provide the better service for our guests every time and improve especially in the parts where we are lacking. We...More

Reviewed 3 weeks ago

an unusual hotel with many wings and confusing layout. The old wing looks the best but I have not seen the rooms. We booked a room with pool access, but because of the rain we really couldn't leave the door open because the humidity, the...More

1  Thank punditji
Response from grandinnakuta b, Social Media Officer at Grand Inna KutaResponded 2 weeks ago

Dear punditji Thank you for your review. We would like to extend our apology for the inconvenience that you experience during stay. It is true that the hotel is massive and for this reason, we provide hotel maps at the reception which our guests can...More

Reviewed 3 weeks ago

This is a local chain brand and Grand Inna Kuta has a very good location, within walking distance to many shops and also smacked next to the Kuta Beach. The hotel's pool is fantastic, breakfast is sumptuous and the rooms are spacious and comfortable too....More

1  Thank Concierge3725
Response from grandinnakuta b, Social Media Officer at Grand Inna KutaResponded 2 weeks ago

Dear Concierge3725 Thank you for taking the time to write on TripAdvisor related to your stay. We were delighted to read that you had an enjoyable stay with all what Kuta has to offer within walking distance. Thank you for your kind comments regarding the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Beachfront
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Babysitting
Airport Transportation
Breakfast included
Dry Cleaning
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$57 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 On the Beach Hotel in Kuta
#16 Business Hotel in Kuta
#25 Family Hotel in Kuta
#25 Luxury Hotel in Kuta
#27 Spa Hotel in Kuta
#31 Romantic Hotel in Kuta
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$57 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 On the Beach Hotel in Kuta
#16 Business Hotel in Kuta
#25 Family Hotel in Kuta
#25 Luxury Hotel in Kuta
#27 Spa Hotel in Kuta
#31 Romantic Hotel in Kuta
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1236)
Room & Suite (400)
Pool & Beach (229)
Dining (116)
Amenities (10)
Business Centre & Event Rooms (7)
Family and Play Areas (3)
Questions & Answers
Ask a question
ElleZulkarnain
21 February 2018|
AnswerShow all 2 answers
Response from grandinnakuta b | Property representative |
Hello there. Yes we do for complimentary.
0
Votes
Annie-Marie888
12 February 2018|
AnswerShow all 2 answers
Response from grandinnakuta b | Property representative |
Dear Annie-Marie888 For disabled guests, we may suggest a room with stand up shower in the bathroom and we can provide a chair to help with showering. If you need a ground floor, you need to look at any type of Deluxe rooms... More
0
Votes
Kellie R
9 February 2018|
AnswerShow all 2 answers
Response from grandinnakuta b | Property representative |
Hello Kellie Superior Pool Access are available for interconnecting however Deluxe Pool Access are not. Please contact us direct via email should you need any further information. Kind regards Elita
0
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Room Tips
"there is two section, one is old section (that really old however big and some has access to pool. Another..."
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"Sea view rooms are excellen"
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"Pool access rooms, no stairs and your own courtyard to relax, read."
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"don't stay here."
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