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I came here actually not for stay. The hotel itself is beautifull . the receptionist are always smile :) was tried the massage at Mahesvari spa. Anddd suprisely it was AMAZING. Mb. Iluh treat me very gentle. she is very friendly too. Tried the balinese...More
stayed 2 nights at this hotel. So shocked when I enter the bathroom as the hygiene level is horrible. bathroom floors, toilet seats, bathroom sinks are all yellowish and stained. The towels and bathroom mats got brownish stains. very very disgusting that I had to...More
When we arrived the front desk team gave us a room next to pantry room which makes our stay very noisy and uncomfortable. Even after midnight, the housekeeping staff still operating and we couldn't sleep at all. So I ask the front desk staff politely...More
Booked here for three nights, but left after one. I should start by saying the General Manager, Wayan, is a very decent man and responded to my complaints immediately by trying to rectify the situation, which I give him a lot of credit for. He...More
Thank Rachel S
Response from The Lerina Hote... N, Manager at The Lerina Hotel Nusa Dua BaliResponded 2 July 2018
Dear Ms. Rachel S.
Thank you for taking your time to share your experience at The Lerina Hotel Nusa Dua Bali.
We regret to hear that your experience not as your expectation.
We value all guest comments which help us to continually enhance our facilities...More
Positive point : Location is good, away from traffic and closed to apt.
Negative points : The hotel looks new, yet need to improve the cleanliness and maintenance. Bedroom not clean, aircon not working well and the bathroom looks didn't regularly cleaned. We got pair...More
about the price is relative..coz i stay 5 night in 4 stars hotel superior room and get terrace pool view ( 1st floor) include breakfast before christmas only 1.5 mio..oh i cant get it in bali..big room for 2 kids, and warm... More
about the price is relative..coz i stay 5 night in 4 stars hotel superior room and get terrace pool view ( 1st floor) include breakfast before christmas only 1.5 mio..oh i cant get it in bali..big room for 2 kids, and warm and clean pool..i hear it ex horison hotel..so the property still horison style.