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Grand Serela Setiabudhi

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#52 of 223 Hotels in Bandung
Certificate of Excellence
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408 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Reviewed 4 weeks ago

Booked this hotel at a recommendation of a friend. We booked the junior suite which was huge for the 4 of us. The room came with a mini kitchenette, 1 toilet, 1 bathroom with attached toilet, 1 queen sized and 2 king sized beds. Breakfast is available for 4 pax. Anymore people, you will have to pay extra. We were...

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Helpful?
Thank YuannieFishie
Feby R, E-Commerce Manager at Grand Serela Setiabudhi, responded to this review

Dear Ms. Yuannie, Warm greetings, On behalf of the Grand Seriti Hotel management, I would like to extend my thanks to you and your friends for choosing to stay with our Hotel during your visit to Bandung. Your concern about the kitchen in the room is noted, as well as the noise level; thank you for bringing our attention to...

Indonesia
Reviewed 4 weeks ago via mobile

Just checked-out last two weeks from Grand Serela Setiabudhi Bandung, I believe this is a fresh review :) Booked this hotel online through an online travel agent and got confused with the room types. I called the hotel and they gave me a brief explanation therefore I am confident to chose superior king room, because I came for a business...

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Helpful?
Thank Ariani F
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Ariani F, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the...

Reviewed 5 November 2016 via mobile

The service was lame. The reception (female) did not seem quickly response us. We had to wait for so long at the lobby. The room was not clean and the carpet was dusty. But the room was spacious and good location as well. So I say, my stay was fair enough.

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Helpful?
Thank setiawaty n
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Setiawaty n, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the...

Reviewed 23 October 2016 via mobile

I booked grand deluxe room, it was spacious but the furnitures were little bit outdated, with dented in some of the desks.The bed was ok but The carpet was dirty. The bathroom was clean but there was some buzzing sound that really annoyed. The hair dryer wasn't running well. The pool is dirty, couldn't use it. But the food is...

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Helpful?
Thank Fanny F
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Fanny F, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung Thank you very much for your candid review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the hotel facilities that need updating. It is a pleasure...

Wanchai
Reviewed 17 October 2016

Ok, this is my 2nd time staying with Serela hotels, 1st time in Medan so we shall see if this hotel is any better(For the record i didn't choose this hotel, my colleagues did). The plus side they have a lot of menu for breakfast, especially the Kacang Hijau which i enjoy very much. Now on the down side check-in...

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Helpful?
Thank nicodemuslinardip
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Nicodemuslinardip, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are being taken in to necessitate this improving process. once again, thank you for your comment as it...

Reviewed 14 October 2016 via mobile

Stayed at grand serela last week for 4 days and we were pleasantly surpised by the level of service of the staff. The breakfast was good with varieties of local food that was changed on almost daily bases. Special thanks to Melinda and Chalis for the transport to airport. Both of us really appreciate it. We will definitely stay here...

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Helpful?
Thank Ashikim
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Ashikim, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung Thank you very much for your candid review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are looking forward to your next visit and wish you the best in your business and personal endeavors....

Reviewed 10 October 2016 via mobile

Calm and peaceful area with friendly and quality customer service with a smile. Nice variety breakfast and good housekeeping as well. One thing to improve is check in time to ease guests inconvenience and waiting upon arrival. Anyway please maintain the good service☺

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Helpful?
Thank waja747
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Waja747, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung I would like to thank you for your visit to us It was truly a pleasure to serve you. It delighted us that you had great experience during your stay, your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your encouraging review...

Reviewed 7 October 2016 via mobile

The room environment was uncomfortable, has crack on the wall, lamp was broken, toilet ceiling/exhaust unrepaired well..i was exhausted when arrived, need a rest n still had this awful experience. I ask for a non-connecting room, but unfortunately i got one. Ask for move to another room but unluckily it was not available. I will not go back to this...

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Helpful?
Thank Barnard M
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Barnard M, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung First of all we would like to thank you for choosing Hotel Grand Serela Setiabudhi Bandung. Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are...

Reviewed 12 September 2016 via mobile

As part of Kagum Group, this hotel doesn't amazed (kagum) me at all..we stayed at grand deluxe (above superior and deluxe)but gosh a standard room at 3* star hotel might be better..we have to asked to switch room because some of equipment in bathroom are damage..small ants everywhere near furniture, hot water run only the evening when we arrived(no more...

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Helpful?
Thank emikosuryali
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mrs. Emikosuryali, Warmest greeting from Hotel Grand Serela Setiabudhi Bandung First of all we would like to thank you for choosing Hotel Grand Serela Setiabudhi Bandung Please kindly accept my sincere apologize regarding our less services during stay, we are aware about the improvements that we require in order to provide better service to our guest, and steps are...

Reviewed 4 September 2016 via mobile

It was a good hotel. But today i feel very disappointment. The bathroom smells bad. Dirty room wall. The hot water isn't have enough heat. Missing light bulb. Extra charge for breakfast. Goshhh... Like i said, it was a good hotel, but in the future i would think twice to stay in this hotel !!!!!

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Helpful?
Thank Syerwin D
Grand Serela S, General Manager at Grand Serela Setiabudhi, responded to this review

Dear Mr. Syerwin D, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Free Breakfast
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Grand Serela Setiabudhi Hotel is one of Member Kagum Group Hotel Management. Jl Hegarmanah 15-19 Bandung Eqquiped with 99 rooms, swimming pool and fitness center, massage and spa. Offers an intriguing experience trough out your stay. ... more   less 

Additional Information about Grand Serela Setiabudhi

Address: Jln. Hegarmanah 9-15 | Near With Shoping Center Rumah Mode & Cihamplas Shoping Center, Bandung 40141, Indonesia (Formerly Grand Seriti Hotel)
Region: Indonesia > Java > West Java > Bandung
Price Range: RM186 - RM421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Serela Setiabudhi 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
Grand Seriti Hotel
Hotel Style:
#4 Business Hotel in Bandung
#30 Spa Hotel in Bandung
#30 Luxury Hotel in Bandung
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Questions & Answers

Here's what travellers have asked, with answers from Grand Serela Setiabudhi staff and other travellers.
2 questions
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3 months ago

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Questions? Get answers from Grand Serela Setiabudhi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer a room in wing A, more simple to access.”
 of 5 bubbles , 25 Jul 2016 | Read review
“Take the suite room”
 of 5 bubbles raymondm406, 28 Jan 2016 | Read review
“choose at the new buliding”
 of 5 bubbles 865desit, 28 Oct 2015 | Read review
“room 208 is very spacious and has a good view”
 of 5 bubbles Tya756, 27 Sep 2015 | Read review
“Choose Grand Serela hotel at Hegar Manah street. nice location and place”
 of 5 bubbles yamin8989, 11 May 2015 | Read review
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