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Would have given 4 stars if rooms were cleaner. The shelves were too dirty to lay our clothes on. Guess I’ll just have to bring shelf liners should we have to stay here again. We spent the first half hour and lots of tissue paper...More
Very wonderful experience .. because the hotel is newly developed .. prices is very competitive .. there are many activities around the pool .. the staff is too much friendly .. taxis are available and don’t delay .. overall .. it was a very nice...More
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 29 January 2018
Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience.
We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback...More
This is the third time we stayed in this hotel, since we love the swimming pool very bad. A very large pool surrounded by relaxing ambience is this hotel value added.
But at our stay this time, we experience very bad hospitality from the hotel...More
The hotel itself is a little old but the rooms are still super clean & the staff are amazingly helpful. The pool is great and hotel has a very nice vibe to it. The location is ok, there are no restaurants within walking distance but...More
Hotel is not newly developed but well maintained. Centrally located yet maintain a quiet oasis once you’re inside. Balinese style Adult pool and children’s pool with a slide are the highlights. Buffet breakfast offers good selection from Indonesian to American and Continental. Plenty Parking spaces...More
Response from Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and SuitesResponded 4 weeks ago
Dear Valued Guest,
Thank you very much for staying with Novotel Surabaya Hotel & Suites and taking the time sharing your valuable experience with us.
We are excited to receive your positive feedback. We believe that this feedback could be a strong motivation for all...More
In the evening trip from the airport will be faster as you will be against the flow of cars leaving downtown Surabaya. Avoid morning rush hour. Best time is late morning early afternoon. Baby cot are usually free of charge.