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Novotel Surabaya Hotel and Suites

Agoda.comUS$38*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$39*
US$38*
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US$39*
US$39*
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Novotel Surabaya Hotel and Suites
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863 Reviews from our TripAdvisor Community

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Showing 580: English reviews
Redland City, Australia
Reviewed 28 May 2014 via mobile

This hotel has clean spacious rooms with a balcony. Which allows you to get fresh air or smoke if required. The worse thing was the toilet seat was the most unconventional I have ever used. I think it was made for a small child. food was average . Service was difficult due to lack of english speaking staff.

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Helpful?
Thank Keith W
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Keith W, Thank you for staying at Novotel Surabaya and your time to share your experiences during your stay. I do apologize to read that you had problem with our staff due to communication problem I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff...

Denpasar, Indonesia
Reviewed 28 May 2014

I stayed there with my husband and 7 years old son. This is our third stay at Novotel Surabaya. One thing that we always remember is that the staffs are always helpful and very genuinely friendly. The room we stayed in last week ( the apartment style) I should admit it needs a little more improvement, but we still love...

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Helpful?
Thank Mayung2014
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mayung2014, Thank you for staying with us and for taking the time to share and write such a positive review following your stay at Novotel Surabaya We are pleased to learn that you were happy with our services, breakfast, and the swimming pool. I will be pleased to share your comments with the rest of the team. I am...

Jakarta, Indonesia
Reviewed 27 May 2014

I book through booking.com and stay 2 nights at superior room pool terrace. Services was excellent. A bit problem at check in but check out quite fast. Large garden & pool.. very refreshing. The view from room's window & terrace really awesome specially at night. Overall room condition was OK but begins to break down in some parts. WiFi worked...

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Helpful?
Thank Osa K
Surabaya
Reviewed 19 May 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Rivelino09
Kuala Lumpur, Malaysia
Reviewed 12 May 2014

The hotel room was spacious, clean and tidy. There is not much choice of food for breakfast. My room is is just next to the train track and a mosque. If it is for short business trip, it is good enough.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Nic07_13
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Valued Guest, First of all thank you for staying with us and we sincerely appreciate you taking the time to inform us of your recent experience at Novotel Surabaya. We are happy to read that you like our spacious, clean and tidy room. Your feedback about menu selections during breakfast time and has been shared to our Department Head...

Jakarta, Indonesia
Reviewed 5 May 2014

Review collected in partnership with Accorhotels.com
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Thank Andi H
Jakarta, Indonesia
Reviewed 3 May 2014

Review collected in partnership with Accorhotels.com
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Thank Noel P
Jakarta
Reviewed 1 May 2014

Breakfast menu was not too good, please upgrade the quality of food and service during breakfast time, it was not enough staff to serve the customers. Rooms are excellent, location not bad, but I still be happy to stay at another time.

Review collected in partnership with Accorhotels.com
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Thank Antonius B. S
Sydney, Australia
Reviewed 25 April 2014

Although hotel staff were helpful and friendly, we experienced issues in both rooms we stayed in. Breakfast was also rather unpleasant. - In one room there was no single towel when checked in - In one room A/C was broken and not cold at all - In one room shower drainage was blocked - In one room washing basin was...

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Helpful?
1Thank Joey_arema
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Joey_Arema, Dear Bapak Joey_Arema, First of all, I thank you for choosing Novotel Surabaya as your place to stay during your recent visit with your family to Surabaya and for taking your time sharing with us your experience. I am very sorry to hear that you have experienced unpleasant experiences in the rooms and during your break fast time...

Perth, Australia
Reviewed 30 March 2014

Stayed for 2 nights in an apartment suite, first suite I was given was not clean, smelt of previous occupants cooking and had dirty carpet and ants on the bed. Complained at reception and given a new apartment, which was clean, but in dire need of refurbishing. Would not recommend this hotel for the price.

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Helpful?
Thank Jen5959
Novotel_Surabaya, General Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Jen5959, Thank you for staying at Novotel Surabaya and your time to share your experience I am very sorry to hear that you have experienced unpleasant situation with the condition of our apartment facilities. For your information we expect soon the renovation of the apartment will follow after we finalizing our current renovation at the hotel wing. Please accept...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 

Additional Information about Novotel Surabaya Hotel and Suites

Address: Jln. Ngagel 173-175, Surabaya 60246, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: RM162 - RM222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Hotel Style:
#20 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surabaya Hotel and Suites staff and other travellers.
8 questions
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Questions? Get answers from Novotel Surabaya Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room extremely comfortable which met all our needs.”
, 20 May 2017 | Read review
“Pool view or Pool terrace rooms are highly recommended”
duvilla, 17 May 2017 | Read review
“Do not stay at the room facing the pool during the function at the pool side”
sbysteve, 30 Apr 2017 | Read review
“Towel and amenities should be improved in term of the color of your towel”
agus_wic_2007, 24 Apr 2017 | Read review
“Always ask the question, the hotel will try to accomodate”
DRF726, 25 Jan 2017 | Read review
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Prices are for 1 room, 2 adults
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