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Ibis Surabaya Rajawali

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Ibis Surabaya Rajawali
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287 Reviews from our TripAdvisor Community

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Showing 180: English reviews
A TripAdvisor Member
Jakarta
1 review
Reviewed 3 January 2012

Not sufficient hair dryer and to address this issue the housekeeping informed us that hotel's policy said that hair dryer could only be borrowed for 15 - 30 mins a day (this is truly a big lie!), poor receptionist (lie all the time, instead of telling us that rooms with connecting door were not available, they told us that the...

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Medan, Indonesia
Reviewed 3 January 2012

Close to some of tourist interest,like Sampoerna Museum and Jembatan Merah. With not so far walk,you can see Pasar Blauran,Tugu Pahlawan and Hotel Majapahit (here was a heroic action from people of Surabaya). Easy to get public transportation,just in front of the hotel. You can choose to use becak,bus,angkot or taxi.

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Thank Yulitha
A TripAdvisor Member
Jakarta
Level Contributor
5 reviews
5 hotel reviews
Reviewed 3 January 2012

Everything are good especially for the food. The food is good and various. Only one thing that I oftenly missing and don't find any tooth brush provided. I would suggest to the hotel management to provide this small thing.

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Jakarta, Indonesia
Reviewed 2 January 2012

The hotel is not within walking distance to city central. My check in took almost 40 minutes, even though I have already booked online and everything, and have already used the Accor advantage line. The room is quite okay. It is clean and tidy, but the bathroom looked like it has been ages. I would be nice if it can...

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Thank SaxonWica
Jakarta, Indonesia
Reviewed 15 December 2011

We asked to have our stay extended by one day to Bpk Wahyu the moment we arrived. He told us there was still space, but please request next day, not now (the evening of our arrival. When we asked the following day for an extention of our stay by one day, we were told Ibis was fully booked. You can...

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Thank SirkKx
A TripAdvisor Member
Magelang, Indonesia
1 review
Reviewed 24 November 2011

Pls find below our complains asf : 1. on Sunday 21nov11 approx at 17:00hrs I checked in yr hotel. There are 3 front office staffs. Two people were serving guests but 1 person was doing nothing. I approached that person but he didint greet me at all, even after I standed for quite along time. 2. After i greeted that...

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A TripAdvisor Member
Jakarta
Level Contributor
9 reviews
9 hotel reviews
4 helpful votes
Reviewed 23 November 2011

Nice and clean place; friendly staffs; the only issues are taxi and food is hard to find. Other problem I have is to write the review, as the management required the review to have a minimum of 200 characters, which are very-very disturbing. I suggest the management to re-think this and drop the 200 characters to 50 characters; otherwise, not...

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Bali
Reviewed 6 November 2011

we booked ibis hotel surabaya via accor website for 3 nights, 1week before arrival day and already pay in advance..but when we arrived at the hotel around 06.30 pm, the front desk say that they don't have any room available yet and we have to wait for about 30 minutes to get the room done.... how on earth they accept...

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Thank tria4bali
A TripAdvisor Member
Shah Alam, Malaysia
1 review
Reviewed 1 November 2011

The hotel should provide the direction of the Kaaba for Muslims customer for prayer in the closet or anywhere in the drawer. The quality of towel should also be upgraded. The one you given was thin (not fluffy) and not very absorbent. The size of the towel was also conservative. Soap was very conservative (too small). Need shaver and comb...

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Reviewed 31 October 2011

It start with the check in! I had made a Online Reservation like i do most times! By Arrivel, they can not find the Reservation at all, even i pay allready by Creditcard! As a Gold Member, they prefere first to take all indonesien Turist ( Local ) at the Check in desk, befor they attend The Priority desk! It...

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Thank PaulJoseph22

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in the historical district of Surabaya, the hotel caters for both long and short stay guests. The 147 guest rooms are complemented with excellent facilities which include a restaurant and a bar, a health club, spa as well as meetingand conference facilities. ... more   less 

Additional Information about Ibis Surabaya Rajawali

Address: Jln. Rajawali No 9-11, Surabaya 60175, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: RM124 - RM199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Surabaya Rajawali 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Ibis Rajawali Surabaya Hotel Surabaya
Hotel Style:
#8 Business Hotel in Surabaya
#22 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Surabaya Rajawali staff and other travellers.
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Singapore

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Questions? Get answers from Ibis Surabaya Rajawali staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a non-smoking room”
 of 5 bubbles SueBeeJimbaran, 15 Jul 2016 | Read review
“Preferable choose the room on Non Smoking Floor - more comfortable”
 of 5 bubbles Adrie88, 10 Jul 2016 | Read review
“Floors higher than 6th floor are quiet.”
  • Tiny
  • Room overview
  • Comfy
 of 5 bubbles Shehwaz, 6 Jul 2016 | Read review
“Higher floors for more light and better view”
 of 5 bubbles Viet_Nguyen100, 4 May 2016 | Read review
“8th and 5th floor newly upgraded, the rooms are nice and minimalist. View to kembang Jepun Area, choose room with even numbers”
 of 5 bubbles 882dickyh, 12 Feb 2016 | Read review
5 of 5