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Sheraton Surabaya Hotel & Towers

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#11 of 129 Hotels in Surabaya
Certificate of Excellence
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Sheraton Surabaya Hotel & Towers
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707 Reviews from our TripAdvisor Community

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Showing 520: English reviews
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UK
Reviewed 1 week ago NEW

The room is fine & service overall was OK but the biggest problem was breakfast. The food quality was average (apart from a poorly trained young man on the egg station who managed to horribly undercook a fried egg - not a tricky task!). The main problem was the complete disorganisation at peak times. There were just not enough staff...

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Helpful?
Thank scubaguyUK
Management response:

Dear ScubaguyUK, Thank you for providing your feedback. First of all, allow us to sincerely apologize for our shortcoming concerning the speed of the provided service at breakfast. We are going to review our service process with all parties involved to make the necessary improvements in order to eliminate such shortcomings from happening. We truly hope you would still give...

Reviewed 2 weeks ago via mobile

I stayed here for 9 nights. They gave me great experiences : helpful staff, nice jacuzzi sauna and pool, complete fitness equipment, and the most important is in a complex with Tunjungan Plaza which is the biggest mall in surabaya. One think that hotel could improve is the breakfast menu more varied.

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Helpful?
Thank Ridhona F
Management response:

Dear Ridhona F., Thank you for sharing your review on TripAdvisor. We truly appreciate the given 5-star, as it reflects our level of service and commitment to deliver a memorable Sheraton experience. Please be assured that your feedback has been shared with our team, as we believe it will further motivate us to do our best. We look forward to...

Reviewed 3 weeks ago via mobile

The mattress is very comfortable in this place. The mattress was very helpful to me with my future wife. We also plan to carry out a wedding at this hotel with the theme of the mattress. Thanks also for the menu and very friendly service. I hope that this hotel still provide the best.

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Helpful?
Thank Rofik R
Management response:

Dear Rofik, Thank you for sharing your feedback and giving us a 5-star review. We really appreciate you feedback, and are glad to know we were able to deliver you with a personalized Sheraton experience. Once again, thank you for your support. We look forward to being part of your blissful wedding celebration in the future. Best regards, Danny Parnack...

Reviewed 4 weeks ago via mobile

I stay for 3 nights and I experienced a pleasant stay. When I arrived yesterday, the receptionist had a warm welcome and he informed everything clearly. Their staff offered a warm hospitaliy. The room was quite spacey and the amenities were complete. The breakfast menu was not much, but delicious, the pool and its surrounding are perfect. The hotel is...

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Helpful?
Thank RageMe
Management response:

Dear RageMe, Thank you for sharing your thorough feedback on TripAdvisor, and we really appreciate the given 5 stars on your review. We are proud that our team was able to deliver a personalized experience to you, providing you with a Sheraton service standards. Thank you again for your kind words and we look forward to welcoming you back in...

Singapore
Reviewed 4 weeks ago

Although this hotel is a bit dated it is still a great place to stay. The service is outstanding, all staff are extremely friendly and helpful. From check in, restaurant & lounge as well as cleaners are doing a great job. The lounge is nice and quiet with a nice selection of drinks and snacks. Adjacent to the hotel is...

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Helpful?
Thank Notsofar
Management response:

Dear Notsofar, Thank you for sharing your review on TripAdvisor. We are glad you enjoyed your time with us, and that our location, facilities, and service have provided you with a pleasant Sheraton experience. Please be assured that your feedback has been shared to the team to further encourage in keeping up the good work. We hope to welcome you...

Reviewed 15 February 2017 via mobile

Located in the heart of the city, this hotel is so strategic place to stay either for business or holiday. The big plaza Tunjungan just next door. The great thing was the staffs! They were polite and especially the front office staff was very helpfull. Moreover, i could enjoy live music everyday in Kawi lounge. Can't wait to come back...

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Helpful?
Thank TravelLoverrr2017
Management response:

Dear TravelLoverrr2017, Thank you for your great feedback. We really appreciate the 5-star review. We strive to ensure that our guests’ expectations are met during each stay, and we are glad that you had an enjoyable one. And indeed, the daily live music performance is our favorite too at Kawi Lounge. Once again, thank you for your support. We look...

Singapore, null, Singapore
Reviewed 14 February 2017

Check in - was allocated to a room that has a faulty bathtub. front desk called to inform me and offered a change of rooms, claims it was due to a miscomm with housekeeping. declined their offer since it was too much of a hassle for only 1 night and i wasn't planning on using the bathtub anyway. Room -...

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Helpful?
1Thank Sjh_7781
Management response:

Dear Sjh_7781, Thank you for sharing your feedback of our hotel. Please except our sincere apology for not being able to meet your expectations during your recent visit. Be assured that we have taken the liberty to share your feedback to the departments concerned for improvements in our service and facilities. Your comments are much appreciated and we will of...

Perth, Australia
Reviewed 14 February 2017

This was my 3rd stay here and was very disappointed with the breakfast, it was almost identical every single day during the stay until the last day when we checked out, the choices of food had been completely changed. After staying for 10 days and eating the same breakfast for 9 of those, it was starting to get very boring....

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Helpful?
Thank Blake M
Management response:

Dear Blake M., Thank you for sharing your thorough review of our hotel. Your opinions are valuable in helping us improving our level of service. We apologize for not being able to meet your expectations during your recent stay. Please be assured that your feedback has been shared to the departments concerned for future improvements. Concerning our breakfast, we are...

Reviewed 9 February 2017 via mobile

I have several rooms staying in Sheraton Surabaya. This hotel just like a home for me. All staffs recognize me well. They treated me well especially the Managers. Allow me mention from the front office staff, who handled my stay very well. The Club floor was great with all staffs, they are helpful and friendly. Never think of other places...

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Helpful?
Thank hariyamto
Management response:

Dear Hariyamto, Thank you for your 5-star review. We are glad that Sheraton could be your home while being away from home. The biggest asset of the hotel is the people, and we are happy to know our associates were able to provide you with a memorable trip. Please be assured that your kind comments have been passed on to...

Surabaya, Indonesia
Reviewed 7 February 2017

Still a great hotel since my last visit 2 years ago. They expand the complex with apartment etc. Sheraton still has great service, nice room, and bathtub (help me to relax). What they need to improve is the sensitivity of the card reader in the elevators. During 2 nights stay, I have to swipe the card several times before it...

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Helpful?
Thank vilasyang
Management response:

Dear Vilasyang, Thank you for sharing your thorough review of our hotel. Indeed, the direct access to Tunjungan Plaza has given our guests a tremendous advantage whilst staying with us. Furthermore, we appreciate your feedback, and be assured that they have been shared with the departments concerned for further improvements and motivation to our associates. In regards to your F&B...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Lung Yuan Chinese Restaurant
Lung Yuan Chinese Restaurant
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: RM328 - RM572 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#10 Luxury Hotel in Surabaya
#10 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor facing the pool side”
 of 5 bubbles Notsofar, 25 Feb 2017 | Read review
“stay somewhere else. JW Marriott is walking distance from this hotel. Equivalent in price.”
 of 5 bubbles brentwoodlocal, 16 Jan 2017 | Read review
“Ask for high floors for a better view of the sprawling city.”
 of 5 bubbles Asimofee, 18 Oct 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
 of 5 bubbles Yernadi, 12 Sep 2016 | Read review
“At the time of my stay, there was construction so ask for a room on the other side of the building.”
 of 5 bubbles 773PaulS773, 25 Aug 2016 | Read review
5 of 5