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31/12/2017 01/01/2018
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    Sheraton Surabaya Hotel & Towers

    Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
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    31/12/2017 01/01/2018
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    US$203
    US$144
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    Traveller (461)
    Room & Suite (144)
    Dining (26)
    Overview
    • Excellent47%
    • Very good38%
    • Average11%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “tunjungan plaza” (100 reviews)
    “the club lounge” (28 reviews)
    “shopping mall” (50 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (815)
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    181 - 185 of 591 reviews

    Reviewed 3 November 2015

    My room was upgrade by Mr Roni Setiawan. He is very friendly and proffesional. Room is clean and service is very good. Value for money. All the staff are full of smile and quick service. Next to Tunjungan Plaza where you an find a lot...More

    Thank philipthio
    Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 4 November 2015

    Dear phillipthio Thank you for your rave review! We are very happy to know that our associates, Roni Setiawan make your stay even more memorable. Thank you for your kind words regarding our services, guestroom, and direct connection to Tunjungan Plaza. We definitely look forward...More

    Reviewed 2 November 2015

    Actually i came here last year, but i just remember to write review. When i stay here, there are some problem with the lift, the lift get stuck. and it take long time to fix it. But for the room is great, the bed were...More

    Thank Steven M
    Response from Defy S, Director Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 4 November 2015

    Dear Steven M Thank you for taking the time to post this feedback. We apologize for the inconvenience during your stay. However we have done some renovation and we look forward to connecting with you in the near future. Best regards Defy Syamsumar Director of...More

    Reviewed 1 November 2015 via mobile

    I often stay at Sheraton every time I had a business trip in Surabaya. Love the room, breakfast, and location. It is near the local market which sell local snacks. The room is sometime spacious, sometimes just fine. I think this depends on your luck....More

    Thank Henyang
    Response from Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 2 November 2015

    Dear Henyang Thank you for your positive feedback during your stay at the Sheraton Surabaya Hotel & Towers Your kind words are greatly appreciated and I am glad to see that you enjoyed our spacious rooms with the famous Sheraton Sweet Sleeper Bed, our location...More

    Reviewed 31 October 2015

    We just held a store event in Tunjungan Plaza 4 and there is no better hotel location than Sheraton. Service was excellent and staffs were helpful. Apparently there was live music that can be heard at the corridor at night during the stay, I don't...More

    Thank Fhenny Z
    Response from Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 2 November 2015

    Dear Fhenny Z Thank you for your positive review. We are very happy to know that our services and facilities have exceed your expectation. If you have time to visit Surabaya again, do not hesitate to contact our team again. We are more than happy...More

    Reviewed 28 October 2015 via mobile

    It is truly a five star hotel with awesome service, helpful staff, comfy bedroom but expensive beers :) If you're SPG member, make sure you book through SPG web or hotel web so you get your points & benefits.More

    Thank astriblakeney
    Response from Defy S, Director of Sales & Marketing at Sheraton Surabaya Hotel & TowersResponded 2 November 2015

    Dear astriblakeney Thank you for your rave review! It’s such a pleasure to know that we can exceed your expectation, especially for the services, bedroom condition and benefit for the Starwood Preferred Guest. We definitely look forward to welcoming you back at Sheraton Surabaya Hotel...More

    JW Marriott Hotel Surabaya
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    Hotel Majapahit Surabaya managed by AccorHotels
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    Four Points by Sheraton Surabaya
    254 reviews
    #5 of 136 hotels in Surabaya
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$70 - US$122 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Romantic Hotel in Surabaya
    • #5 Business Hotel in Surabaya
    • #5 Family Hotel in Surabaya
    • #9 Spa Hotel in Surabaya
    • #10 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 348
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood APAC, Expedia, Agoda, Hotels.com, Booking.com, Travelocity, Hotwire, Orbitz, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Sheraton Surabaya Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Sheraton Surabaya Hotel And Towers ,
    • Surabaya Sheraton
    Add Photo Photos
    Traveller (461)
    Room & Suite (144)
    Dining (26)
    Pool & Beach (13)
    Hotel & Grounds (314)
    Bathroom (28)
    Business Centre & Event Rooms (8)
    Nearby
    Nearby HotelsSee all 136 hotels in Surabaya
    JW Marriott Hotel Surabaya
    863 reviews
    .52 km away
     
    Wyndham Surabaya
    24 reviews
    .66 km away
     
    Hotel Majapahit Surabaya managed by AccorHotels
    848 reviews
    .33 km away
     
    Four Points by Sheraton Surabaya
    254 reviews
    .18 km away
     
    Nearby Restaurants
    Kafe Bromo
    81 reviews
    .03 km away
    Kawi Lounge
    54 reviews
    .04 km away
    Marugame Udon and Tempura Tunjungan Plaza
    149 reviews
    .15 km away
    Lung Yuan Chinese Restaurant
    43 reviews
    .07 km away
    Nearby Attractions
    Tunjungan Plaza
    898 reviews
    .28 km away
    Monumen Bambu Runcing
    80 reviews
    .88 km away
    Grahadi Building
    60 reviews
    .58 km away
    Balai Pemuda
    55 reviews
    .79 km away
    Ask a question
    Questions & Answers
    Ellys A
    13 January 2017|
    AnswerShow all 5 answers
    Response from ChicksterWowo | Reviewed this property |
    I'm not sure but usually kids under 6 are free and between 6 and 12 pay 50%. But if you get lucky, the staff will just let the kids in without charge
    0
    Votes
    Room Tips
    "2nd category will be nice"
    Read review
    "Better stay at Marriott, or fourpoints"
    Read review
    "book a room with lounge access"
    Read review
    "Deluxe Executive is great for small families"
    Read review
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