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03/12/2017 04/12/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
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    03/12/2017 04/12/2017
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    Savings alert: 14% below average rate

    The price you found is 14% lower than this hotel's average rate of US$84/night.

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    US$74
    US$72
    SAVE US$2
    US$73
    US$73
    Traveller (480)
    Room & Suite (379)
    Dining (79)
    JW Marriott Hotel Surabaya
    846 reviews
    #3 of 136 hotels in Surabaya
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    #11 of 136 hotels in Surabaya
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    Hotel Ciputra World Surabaya
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    #7 of 136 hotels in Surabaya
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    Fairfield by Marriott Surabaya
    129 reviews
    #15 of 136 hotels in Surabaya
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    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “horizon club” (23 reviews)
    “horizon floor” (8 reviews)
    “five star hotel” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (673)
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    1 - 5 of 477 reviews

    Reviewed 2 days ago via mobile

    Noisy room with constant construction inside. Typical breakfast and not a little change since an age . It’s hard to find a smoking room as it’s always reserved . Towel are clean but quite old and sometimes it’s tattered . However,personnel are professional and helpful.

    Thank Haythem K
    Reviewed 2 days ago via mobile

    Was here for three nights business trip. First room I got smelt heavily of paint and / or varnish so went back downstairs and they changed me into a higher floor twin room. The rooms are well sized and in my room there was a...More

    Thank CaymanGreg
    Reviewed 5 days ago

    My experience at Shangrila started badly. I experienced something that annoyed with something that i preferred to not get into it. However when I complained, they reacted positively and I appreciate that. I met with some wonderful people there who I truly believe they serve...More

    Thank gusti k
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 days ago

    Dear gusti k, Thank you for taking the time to post such a super review. We are all delighted to read that you enjoyed your stay with us. Thank you especially for recognising our colleagues Ika, Sophie, Indra, Nyoman and Jeannie. I know they will...More

    Reviewed 5 days ago

    The pool is beautiful, the complimentary tea in the lobby is a nice touch, and the wifi is fast and reliable. However, I had a few negative experiences in this hotel that would stop me from ever returning or recommending it to anyone else. First...More

    Review collected in partnership with shangri-la.com
    Thank Ashley W
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 days ago

    Dear Ashley W Firstly, thank you for taking the time to write a comment. I am pleased you enjoyed our pool and tropical gardens, which are certainly a tranquil haven in the heart of the city. Our rejuvenated rooms are indeed being constructed with privacy...More

    Reviewed 6 days ago

    The new renovated room is the best, the interior somehow is homey....best services, staff acknowledge your name and friendly greetings ....great food and drinks ....lovely atmosphere ....will be back again soon

    Review collected in partnership with shangri-la.com
    Thank NovitaLiem
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 4 days ago

    Dear NovitaLiem, Thank you for your kind review. We really pleased you enjoyed our newly rejuvenated rooms. We look forward to welcoming you again before too long. Warm Regards, Jonathan Reynolds General Manager

    JW Marriott Hotel Surabaya
    846 reviews
    #3 of 136 hotels in Surabaya
    3.9 km
     
    Java Paragon Hotel & Residences
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    #11 of 136 hotels in Surabaya
    0.3 km
     
    Hotel Ciputra World Surabaya
    379 reviews
    #7 of 136 hotels in Surabaya
    0.6 km
     
    Fairfield by Marriott Surabaya
    129 reviews
    #15 of 136 hotels in Surabaya
    0.6 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$86 - US$154 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #6 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Agoda, Hotels.com, Travelocity, TripOnline SA, Orbitz, Hotwire and Cancelon so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (480)
    Room & Suite (379)
    Dining (79)
    Pool & Beach (51)
    Hotel & Grounds (307)
    Bathroom (28)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    Hotel Ciputra World Surabaya
    379 reviews
    .62 km away
     
    Fairfield by Marriott Surabaya
    129 reviews
    .59 km away
     
    Java Paragon Hotel & Residences
    631 reviews
    .28 km away
     
    Nearby Restaurants
    The Avenue Lounge Bar
    44 reviews
    .26 km away
    Citilites Skyclub and Bistro
    105 reviews
    .28 km away
    The Cafe
    9 reviews
    .21 km away
    IKISUI japanese restaurant
    19 reviews
    .23 km away
    Nearby Attractions
    Surabaya Town Square
    477 reviews
    1.70 km away
    Bungkul Park
    721 reviews
    2.55 km away
    Suroboyo Monument
    176 reviews
    2.58 km away
    Royal Plaza
    52 reviews
    3.01 km away
    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    1
    Vote
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "ask for lower floors, as they are doing serious renovation on their top floors"
    Read review
    "Best Location with Good Views"
    Read review
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
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