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Shangri-La Hotel Surabaya

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Traveller (573)
Room & Suite (421)
Dining (83)
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Overview
  • Excellent56%
  • Very good31%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(24 reviews)
“jamoo restaurant”(20 reviews)
“horizon floor”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Shangri-La Hotel Surabaya
Offers & Announcements: 20% off room rate
Hotel deals
Offers from Shangri-La Hotel Surabaya
Offers & Announcements: 20% off room rate
Hotel deals
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Reviews (722)
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Traveller rating
274
151
57
16
15
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LanguageEnglish
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274
151
57
16
15
Show reviews that mention
All reviewshorizon clubjamoo restauranthorizon floorfantastic hotelfive star hotelswimming poolluxurious hotelciputra worldciputra malllobby loungeroom servicebreakfast buffet isbusiness tripmeeting roomhotel staffmany choicesspacious room
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1 - 5 of 513 reviews
Reviewed 1 week ago via mobile

Several times I go here always attending an event or invitation and I always go inside by ballroom door. But today the ballroom door is close and I try to find where main lobby is. Then the main lobby is far away from parking area....More

Thank Yovita W
Hotel's Favourite
Reviewed 2 April 2018 via mobile

All great, nothing to complaint, except the bustle hustle road where it is located, almost everytime traffic, but very strategic location. So again, nothing to complaint. If I have the money, of course will stay there again.More

Thank sillanya
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 10 April 2018

Dear sillanya, We are very grateful for the time you have taken to write this delightful review; it is much appreciated. At Shangri-La Surabaya, we strive to delight each of our guests and look to create a sanctuary within the city; and our location is...More

Reviewed 1 week ago via mobile

I was here for business just for a couple of days so can’t say I used all the facilities but was very impressed with what I saw. Can’t speak about the location as this was my first time in Surabaya. This is an enormous hotel...More

1  Thank Gobbledyspook
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 1 week ago

Dear Gobbledyspook, Thank you very much for taking your time to share this review. I am pleased to read you enjoyed your recent stay here at Shangri-La Hotel Surabaya. I will share the positive feedback with the respective departments. Once again, thank you for spending...More

Reviewed 3 weeks ago via mobile

I have to mention the excellent hospitality received during my stay on the 2nd May 2018. Warm and friendly staff.. from reception to room service! And with comfortable beddings completed my hectic business trip. Keep it up!More

Thank shan1371
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

Dear shan1371, Thank you very much for taking your time to share this review. I am pleased to read you have enjoyed your recent stay here at Shangri-La Hotel Surabaya. I will share the positive feedback with the respective departments. Once again, thank you for...More

Reviewed 3 weeks ago

My "place to stay" during visits to Surabaya... Recently had all of the rooms renovated within the last year, where the rooms are top notch. Clean, bathrooms are fresh, and the service is fantastic at the hotel. Pool area is very nice, and offers a...More

Thank Some_Guy_in_Ang
Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

Dear Some_Guy_in_Ang, Thank you very much for taking your time to share this review. I am pleased to read you enjoyed your recent stay here at Shangri-La Hotel Surabaya. In regards of your comments about breakfast, I’m pleased to let you know that we have...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$67 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$67 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Surabaya
#3 Family Hotel in Surabaya
#4 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (573)
Room & Suite (421)
Dining (83)
Pool & Beach (56)
Amenities (54)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
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Arun V
13 January 2018|
AnswerShow all 3 answers
Response from 679sushilb | Reviewed this property |
Not idea sir.
0
Votes
Arun V
13 January 2018|
AnswerShow all 4 answers
Response from welltravelled0808 | Reviewed this property |
It was in November; not sure if it still is. Call them to ask.
1
Vote
with_joerg
30 July 2017|
AnswerShow all 4 answers
Response from SURGM | Property representative |
Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
1
Vote
Room Tips
"Rooms were well appointed, clean and lux"
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"High level, with pool view"
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"Lower floors are quieter because of renovations"
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"ask for lower floors, as they are doing serious renovation on their top floors"
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