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01/10/2017 02/10/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
    Hotel website
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    Best prices for your stay
    01/10/2017 02/10/2017
    Savings alert: 31% below average rate

    The price you found is 31% lower than this hotel's average rate of US$136/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$132
    US$94
    SAVE US$38
    US$132
    Traveller (467)
    Room & Suite (374)
    Dining (78)
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    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Surabaya
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    Hotel Ciputra World Surabaya
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    Rooms
    1 Oct2 Oct
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (658)
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    1 - 5 of 467 reviews

    Reviewed yesterday via mobile

    I stayed at the hotel for 6 days and had a good stay.The hotel is clean and tidy,the rooms are quite spacious,the breakfast buffet is great.One drawback is that the room I stayed in has no windows that you can open to get some fresh...More

    Thank anil_talasli
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded today

    Dear anil_talasli, Thank you for taking the time to post your review. We are delighted to read that you enjoyed our room and breakfast. We note your comment regarding the windows, however wanted to let you know that we secure these purely for reasons of...More

    Reviewed 4 days ago via mobile

    We're staying for 2 nights in this hotel and it is the most HORRIBLE stay as turn out, we're put in the room near a club that's located on the 2nd floor. IT is 1am in the morning and the sound of the music are...More

    Thank kya0
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded yesterday

    Dear kya0, Thank you for taking the time to share your feedback with us, we very much regret that your stay fell short of expectations. Please be assured that the comfort of our guests is our highest priority and I have shared your comments with...More

    Reviewed 1 week ago via mobile

    I am an easy going person when it comes to hotels... however shangrila surabaya does not deserve to be top ( as mentioned by other reviewers) . I understand that the hotel is renovating and hot water is not available from 9 am . However...More

    Thank TrailsOfAnne
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded yesterday

    Dear TrailsOfAnne, I am so sorry to read that you did not enjoy your recent stay with us. We are currently completing a refurbishment to ensure our guests rooms are looking fresh and modern. I regret that you experienced a delay in receiving hot water....More

    Reviewed 2 weeks ago

    If you wanna feel in a colonial hotel with luxury and style.. Thats Is! You have the best hotel in Surabaya in High Level. Not only the rooms are awesome, the food in the japanese restaurant are crazy yummyMore

    1  Thank Erwan-Grey
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear Erwan-Grey, We are excited to hear you enjoyed the facilities our hotel has to offer. We strive ourselves to provide the best for our guests and we are glad to hear we achieved just that. We look forward to welcome you back and see...More

    Reviewed 2 weeks ago

    This hotel was recommended to me by local business contacts and was excellent for the business traveller. The breakfast options could not be better. 7 restaurants to choose from in the evenings. The Italian was so good I went there twice! Recommend the signature risotto....More

    Thank vonwalsh
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 2 weeks ago

    Dear vonwalsh, We thank you for taking the time to review us at TripAdvisor. We are happy to hear you enjoyed your time staying with us and dining at Portofino Restaurant. We have taken note of the observation you had of our bathroom towel. We...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$113 - US$206 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #5 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Orbitz, Agoda, Shangri-La Hotels and Resorts, Travelocity, Booking.com, Priceline, Expedia, Cancelon, TripOnline SA and Hotwire so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La
    Add Photo Photos
    Traveller (467)
    Room & Suite (374)
    Dining (78)
    Pool & Beach (49)
    Hotel & Grounds (298)
    Bathroom (25)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    JW Marriott Hotel Surabaya
    819 reviews
    3.91 km away
     
    Hotel Ciputra World Surabaya
    360 reviews
    .62 km away
     
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    Nearby Restaurants
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    Nearby Attractions
    Surabaya Town Square
    459 reviews
    1.70 km away
    Bungkul Park
    701 reviews
    2.55 km away
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    2.58 km away
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    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    0
    Votes
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
    "higher floors are quieter"
    Read review
    "The Room which face to the back side of the hotel will be more cozy as this is more quiet and can see the..."
    Read review
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