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What a great little hotel with an old school charm that you don't see often these days. Service was impeccable from room service to the receptionist. Everyone was really friendly and made us feel very welcome. Slightest little hiccup at breakfast where they cleared my...More
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 5 days ago
Many thanks for taking the time to write a review of your stay with us.
It always puts a smile onto our faces whenever we read such positive comments from our guests and it's great to hear that our associates took very good...More
Service is extremely good. We enjoyed the stay here and they did have special arrangement done to our surprise! :)
This will be the hotel of my choice when I return to Surabaya.
Breakfast spread was excellent! (Writing this after breakfast. Do try the Ayam...More
1 Thank TeddyBong
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 2 weeks ago
Thank you very much for choosing JW Marriott Surabaya on your recent visit to Surabaya.
Everything we do is aimed to provide our guests with an exceptional product and service experience and we are delighted to know that we have succeeded this time....More
For a JW Marriot hotel, the service is up to their standard as always, from the moment you enter the hotel and all the service staff and phone answering.
However, the main complained was the smelly cover for bedsheets, pillow cases and not well vacuumed...More
Thank Arleta D
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 3 weeks ago
Dear Arleta D,
Thank you for taking the time to write a review of your stay in JW Marriott Surabaya.
Please accept our sincere apology for any inconvenience during your stay. We have shared your feedback with the appropriate hotel team to ensure that this...More
I stayed at the JW Marriott Surabaya for 4 nights from 28 April till 2 May, and thoroughly enjoyed it. The standard of the guest rooms and facilities are first rate; the guest rooms are large and comfortable; the jacuzzi is large and a good...More
Wonderful Hotel - facilities, cleanliness and all! Just a walking distance from a huge shopping centre TP.
Sadly the receptionist welcoming me could have been better to match such a quality hotel. I don't bother remembering her name though as she was cold to me...More
1 Thank muhammadrazee
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 4 weeks ago
Thank you for taking the time to write a review of our hotel on Tripadvisor. Your comments mean a lot to us!
We apologize if you feel bothered by the hospitality of our staff. At JW Marriott Surabaya, please be assured that we...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Shuttle Bus Service
Things to do
Fitness Centre with Gym / Workout Room
US$68 - US$177 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Spa Hotel in Surabaya
#2 Luxury Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
Family Rooms ,
Non-Smoking Rooms ,
Smoking rooms available
Number of rooms
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