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JW Marriott Hotel Surabaya

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Traveller (1053)
Room & Suite (356)
Dining (116)
Ratings and reviews
Certificate of Excellence
  • Excellent57%
  • Very good34%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“rawon setan”(37 reviews)
“tunjungan plaza”(68 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
5 Star Hotel
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find...
Offers from JW Marriott Hotel Surabaya
Special Offer: Member Rates
Hotel packages
Hotel deals
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Location and contact
Jl. Embong Malang no. 85-89, Surabaya 60261, Indonesia
Hotel website
4.9 km to Juanda Airport
61 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (953)
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665 results
Traveller rating
356
224
61
10
14
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LanguageEnglish
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356
224
61
10
14
Show reviews that mention
All reviewsrawon setanthe executive loungetunjungan plazashuttle busbusiness tripjapanese restaurantlobby barrooms are largecorner roomexcellent hotelbreakfast buffetlate checkan upgradeduty managerfive star hotelshopping mallbiggest mall
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1 - 5 of 665 reviews
Reviewed 1 week ago via mobile

Location, service, facility, security, you name it. All is good. Try to have your breakfast at the table outside, near the garden, fresh way to start a day. Local food just across the road. Church is about 5 minutes by taxi or 15 minutes walk.

Thank Leni V
Reviewed 1 week ago

The hotel is great. The location, the rooms, the breakfast, the fitness center - everything is great and superb quality! However the service is something special! I was on a business trip, travelling alone and with another 2 weeks travelling to go... I forgot my...More

Thank tine485
Reviewed 2 weeks ago via mobile

The hotel is nice and affordable for 5 star htl. I booked directly via web. Room is good, the service is very good, the staff mostly friendly and the best is the location. We ate Rawon Setan, just in front of the hotel, good too...More

Thank LilyRose888
Reviewed 2 weeks ago via mobile

This hotel locate in the heart of the city. Just few minutes walk to reach Tunjungan Plaza, one of iconic mall in Surabaya. Infront of the hotel, you'll find the legendary food of this city, Rawon Setan. First time check in, the staffs was so...More

Thank 362bastians
Reviewed 2 weeks ago via mobile

I stayed for 4 nights as I was attending an event “HIMPU” held at the same hotel. The overall experience was excellent. Very nice and clean rooms. A very large and elegant shopping mall is on walking distance. Amusing lobby lounge where you can enjoy...More

Thank Akif R
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Outdoor pool
Details
Price range
US$68 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$68 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surabaya
#3 Spa Hotel in Surabaya
#4 Luxury Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms, Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (1053)
Room & Suite (356)
Dining (116)
Pool & Beach (36)
Business Centre & Event Rooms (16)
Family and Play Areas (1)
Questions & Answers
Ask a question
bonjour8850
26 April 2018|
AnswerShow all 3 answers
Response from amaaten10 | Reviewed this property |
I am sorry, but i don't know because I am not a gold member.
0
Votes
Google Translation
sBerri
31 October 2017|
AnswerShow all 3 answers
Response from azleena63 | Reviewed this property |
Sorry...didn’t have time to check out the gym. The restaurant is completed. it’s bigger n nicer now. Love the food there!
1
Vote
doxx
20 October 2017|
AnswerShow all 2 answers
Response from JWMarriottSurabaya | Property representative |
Dear doxx, Thank you for your question. Taking taxi from airport to hotel is around IDR 200,000-250,000. We also provide car arrangement to go to Kediri. For further assistance, please contact us at +62 31 545 8888 Warm... More
0
Votes
Room Tips
"Connecting rooms are available for family"
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"better you request the room near elevator if you like to go out at night"
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"for this price you have better hotels."
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"Room with pool view is the best"
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