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    JW Marriott Hotel Surabaya

    Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
    Hotel website
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    Lowest prices for your stay
    01/10/2017 02/10/2017
    Savings alert: 14% below average rate
    US$66
    US$64
    US$66
    US$64
    US$66
    US$64
    Traveller (840)
    Room & Suite (193)
    Dining (97)
    Hotel Majapahit Surabaya managed by AccorHotels
    821 reviews
    #1 of 135 hotels in Surabaya
     
    Sheraton Surabaya Hotel & Towers
    776 reviews
    #12 of 135 hotels in Surabaya
     
    Shangri-La Hotel Surabaya
    658 reviews
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    Hotel Ciputra World Surabaya
    360 reviews
    #10 of 135 hotels in Surabaya
     
    Overview
    • Excellent54%
    • Very good36%
    • Average8%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Housekeeping
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    Hotel Majapahit Surabaya managed by AccorHotels
    821 reviews
    #1 of 135 hotels in Surabaya
     
    Sheraton Surabaya Hotel & Towers
    776 reviews
    #12 of 135 hotels in Surabaya
     
    Shangri-La Hotel Surabaya
    658 reviews
    #4 of 135 hotels in Surabaya
     
    Hotel Ciputra World Surabaya
    360 reviews
    #10 of 135 hotels in Surabaya
     
    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (819)
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    1 - 5 of 576 reviews

    Reviewed 4 days ago

    This is the 2nd I stayed at this Hotel, still I felt this is Old Hotel, but for all services at the room, like wi-fi, cleanliness still met my expectation for stay. Breakfast in this hotel buffet at GF area, still have a good and...More

    1  Thank Aria L
    Reviewed 6 days ago via mobile

    16-17sep2017 Room#1503 Got room upgraded as gold member. Thank You. Foods taste, need improvement! Juices, not fresh, syrup/concentrate, supposed not be served by 5* hotel. Please improve! In-room Wi-Fi quality, super bad!More

    1  Thank Hendra T
    Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 5 days ago

    Dear Hendra T, We regret to learn that your recent stay was not satisfying and falling short of your expectations, for which we would like to sincerely apologize. We appreciate you for bringing the issues to our attention so we know which areas we need...More

    Reviewed 6 days ago

    I have finally found the best Chinese restaurant in Surabaya INDONESIA. and not even in the city capital(Jakarta). The food are authenthic oriental to the details, even like simple keow teow is so yummy!. Desserts like coconut pudding, herbal jelly has the full richness flavour...More

    2  Thank beeboo446
    Reviewed 1 week ago via mobile

    I have stayed at this hotel a few times. Not recently as lest time i found the food quality for a 5 star just wasn't on point The check in was good, no fuss or 50 questions, so no stress The rooms are great, super...More

    2  Thank bruceindo
    Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago

    Dear bruceindo, Thank you for taking your time to write a review on your recent stay with us and your compliments on our room is much welcomed. We are sorry that we were not able to fully meet your expectations in regards with the dining...More

    Reviewed 1 week ago via mobile

    This is my third week here. I thought I'd give it time to improve, but it hasn't. If anything, service has deteriorated over the weeks. I usually stay at the Majapahit Hotel. The service there is personalised and friendly. In the Marriott I am just...More

    1  Thank LivinginBali_12
    Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago

    Dear LivinginBali_12, Thank you for taking your valuable time to write constructive feedback following your recent stay at JW Marriott Surabaya. We regret to learn that your recent stay was not satisfying and falling short of your expectations, for which we would like to sincerely...More

    Hotel Majapahit Surabaya managed by AccorHotels
    821 reviews
    #1 of 135 hotels in Surabaya
     
    Sheraton Surabaya Hotel & Towers
    776 reviews
    #12 of 135 hotels in Surabaya
     
    Shangri-La Hotel Surabaya
    658 reviews
    #4 of 135 hotels in Surabaya
     
    Hotel Ciputra World Surabaya
    360 reviews
    #10 of 135 hotels in Surabaya
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Shuttle Bus Service
    • Airport Transportation
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$72 - US$115 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in Surabaya
    • #3 Luxury Hotel in Surabaya
    • #3 Family Hotel in Surabaya
    • #6 Business Hotel in Surabaya
    • Room types
    • Family Rooms ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 407
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Marriott, Agoda, Priceline, Ctrip TA, Hotels.com, Expedia, Travelocity, Orbitz, TripOnline SA, Cancelon and Hotwire so you can book your JW Marriott Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Marriott Surabaya ,
    • Jw Marriott Surabaya ,
    • Surabaya Marriott
    Add Photo Photos
    Traveller (840)
    Room & Suite (193)
    Dining (97)
    Pool & Beach (36)
    Hotel & Grounds (465)
    Bathroom (77)
    Business Centre & Event Rooms (9)
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    its_doctor_d
    4 April 2017|
    AnswerShow all 5 answers
    Response from ifatimatuszahro | Reviewed this property |
    Around 6. They already served the breakfast.
    0
    Votes
    googlesmart
    2 October 2016|
    AnswerShow all 5 answers
    Response from JalanJalan69 | Reviewed this property |
    I wouldn't say it was fully refurbished, but it's had a pretty good makeover for sure.
    0
    Votes
    jibbeni
    19 September 2016|
    Answer
    Response from gimun k | Reviewed this property |
    Sorry, I never parked the car in there.
    0
    Votes
    Room Tips
    "Studio rooms offer large windows with a good view of Surabaya and Madura."
    Read review
    "all rooms are good (probably)"
    Read review
    "Always ask earlier and use executive floors for special services and access to the lounge."
    Read review
    "They have connecting doors rooms which suitable for big families, but be prepare to experience a hassle..."
    Read review
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