We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
09/07/2017 10/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    JW Marriott Hotel Surabaya

    Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
    Hotel website
    Save
    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$146
          US$64
          US$146
          US$64
          US$146
          US$64
          Traveller (778)
          Room & Suite (186)
          Dining (94)
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Shangri-La Hotel Surabaya
          637 reviews
          #3 of 134 hotels in Surabaya
           
          G Suites Hotel
          321 reviews
          #29 of 134 hotels in Surabaya
           
          Artotel Surabaya
          416 reviews
          #5 of 134 hotels in Surabaya
           
          Overview
          • Excellent53%
          • Very good37%
          • Average8%
          • Poor1%
          • Terrible1%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Butler Service
          Shuttle Bus Service
          5.0 Star Hotel
          All hotel details
          Offers from JW Marriott Hotel Surabaya
          Special Offer: Unlock Lower Rates!
          Hotel packages
          Hotel deals
          {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Shangri-La Hotel Surabaya
          637 reviews
          #3 of 134 hotels in Surabaya
           
          G Suites Hotel
          321 reviews
          #29 of 134 hotels in Surabaya
           
          Artotel Surabaya
          416 reviews
          #5 of 134 hotels in Surabaya
           
          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from US$64.
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "ee4d728fc86c49a79c99cb44c02f60ed", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":307082,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[37720101],"additionalContentIds":[],"pollCount":0,"checkin":{"day":9,"month":7,"year":2017},"checkout":{"day":10,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":64,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"ee4d728fc86c49a79c99cb44c02f60ed","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":146,"lowestMetaPrice":64,"additionalPartner":false,"highestMetaPriceDisplay":146,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":146,"lowestMetaPrice":64,"highestMetaPriceDisplay":146,"hotelName":"JW Marriott Hotel Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImVlNGQ3MjhmYzg2YzQ5YTc5Yzk5Y2I0NGMwMmY2MGVkIiwiQUlLIjoiZjE2YzJmYjk1MDMwNDliZmIxNDkxN2EyMmY0ZjQzZTIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "09/07/2017", "checkOut": "10/07/2017", "lowestPrice": "US$64", "hasDates": true, "hacComplete": true, "contentIdMappings": {"78882354":"OrbitzEWS","53933013":"TravelocityEWS","34313086":"Expedia","109265706":"HotelsCom2IB","65693571":"Hotwire","37720101":"Marriott1","34822300":"BookingCom","79434787":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"containerClass":null,"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"containerClass":null,"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"containerClass":null,"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Reviews (763)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages
          There are newer reviews for JW Marriott Hotel Surabaya See the most recent reviews

          81 - 85 of 534 reviews

          Reviewed 30 December 2016

          Look when you are doing business or pleasure this Marriot properety is for you. It aint cheap BUT you get what you pay for. The rooms are great , the bed and pillows are just heaven, my bag was full otherwise>>>>> maye a pillow haha...More

          2  Thank Tony V
          Response from JWMarriottSurabaya, Manager at JW Marriott Hotel SurabayaResponded 9 January 2017

          Dear Tony V, Thank you for sharing this great review of your recent experience with us. Surely important for a perfect stay is a spacious room with comfortable bed to provide you with a good night’s rest and we are very happy that we exceeded...More

          Reviewed 29 December 2016 via mobile

          The hotel itself was wonderful, and the food very good. More importantly, the staff made us feel welcome. Special mention should be made of Mas Fiki (apologies if I spelled his name wrong), who went out of his way to assist us in the restaurant....More

          3  Thank Alan B
          Response from JWMarriottSurabaya, Manager at JW Marriott Hotel SurabayaResponded 30 December 2016

          Dear Alan B, Many thanks for taking the time to write a review of your recent stay and we are delighted to read such a positive feedback from you. It is our pleasure to know that our team has managed to deliver a memorable service...More

          Reviewed 21 December 2016

          I stayed there on a business trip for 5 nights. The staff at the hotel are very friendly and smiling and always help out. Though the hotel is old, it is well maintained. It is located in central business district and shopping malls are within...More

          3  Thank Karba
          Response from JWMarriottSurabaya, Manager at JW Marriott Hotel SurabayaResponded 23 December 2016

          Dear Karba, Thank you for taking the time to write a review of your stay. We are definitely proud of our associates who always give their best effort to make sure that all guest have a memorable stay, and they are not afraid to go...More

          Reviewed 20 December 2016 via mobile

          Its strategic location (near the famous rawon setan resto and tunjungan plaza) and nice facility of fitness centre (gym, whirlpool, sauna, swimming pool, and lush garden) makes my business trip wonderful.More

          3  Thank prasetioistiadi
          Response from JWMarriottSurabaya, Manager at JW Marriott Hotel SurabayaResponded 23 December 2016

          Dear prasetioistiadi, Thank you for choosing JW Marriott for your recent stay in Surabaya. We are delighted to know that we have succeeded in providing you a great staying experience and we greatly appreciate your positive comments. We look forward for your next visit to...More

          Reviewed 20 December 2016 via mobile

          Overall was nice expereince from the moment we check in until departure all went well. Friendly receptionist and speed check in process. Thanks to Ms. Riezky who greated us upon checkin. Amenities could be improve, nice packaging however quality not as good as 5* standard....More

          3  Thank mia d
          Response from JWMarriottSurabaya, Manager at JW Marriott Hotel SurabayaResponded 23 December 2016

          Dear mia d, Thank you for sharing the review of your recent stay in Tripadvisor. We are pleased to know that overall you had a great experience staying at our hotel. Your feedback are also valuable to us as we always strive to improve ourselves....More

          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          #1 of 134 hotels in Surabaya
           
          Shangri-La Hotel Surabaya
          637 reviews
          #3 of 134 hotels in Surabaya
           
          G Suites Hotel
          321 reviews
          #29 of 134 hotels in Surabaya
           
          Artotel Surabaya
          416 reviews
          #5 of 134 hotels in Surabaya
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Free Parking
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Conference Facilities
          • Shuttle Bus Service
          • Airport Transportation
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Hot Tub
          • Spa
          Details
          • Price range
          • US$63 - US$178 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #2 Luxury Hotel in Surabaya
          • #2 Spa Hotel in Surabaya
          • #3 Family Hotel in Surabaya
          • #6 Business Hotel in Surabaya
          • Room types
          • Family Rooms ,
          • Suites ,
          • Non-Smoking Rooms ,
          • Smoking rooms available
          • Number of rooms
          • 407
          • Reservation Options
          • TripAdvisor is proud to partner with Hotels.com, Travelocity, Marriott, Booking.com, Hotwire, Expedia, TripOnline SA, Cancelon, Cheap Tickets, HotelQuickly and HRS so you can book your JW Marriott Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Indonesia >
          • Java >
          • East Java >
          • Surabaya
          • Also Known As
          • Marriott Surabaya ,
          • Jw Marriott Surabaya ,
          • Surabaya Marriott
          Add Photo Photos
          Traveller (778)
          Room & Suite (186)
          Dining (94)
          Pool & Beach (36)
          Hotel & Grounds (406)
          Bathroom (75)
          Business Centre & Event Rooms (7)
          Nearby
          Shangri-La Hotel Surabaya
          637 reviews
          3.91 km away
           
          G Suites Hotel
          321 reviews
          2.11 km away
           
          Hotel Majapahit Surabaya managed by AccorHotels
          797 reviews
          .57 km away
           
          Artotel Surabaya
          416 reviews
          2.74 km away
           
          Nearby Restaurants
          Imari Japanese Restaurant
          84 reviews
          .06 km away
          Vis a Vis French Restaurant
          51 reviews
          .06 km away
          Rawon Setan (Devil's Rawon)
          333 reviews
          .07 km away
          Lobby Lounge at JW Marriott Hotel Surabaya
          59 reviews
          .05 km away
          Nearby Attractions
          Tunjungan Plaza
          744 reviews
          .71 km away
          Tugu Pahlawan
          297 reviews
          1.54 km away
          Muhammad Cheng Hoo Mosque
          103 reviews
          1.57 km away
          Grahadi Building
          59 reviews
          1.07 km away
          Questions & AnswersAsk a question
          its_doctor_d
          What time do they start serving breakfast here? Thanx
          4 April 2017|
          Answer Show all 5 answers
          Response from ifatimatuszahro | Reviewed this property |
          Around 6. They already served the breakfast.
          0
          Votes
          googlesmart
          Is this hotel fully refurbished and renovated? Kindly advise. Thanks
          2 October 2016|
          Answer Show all 5 answers
          Response from JalanJalan69 | Reviewed this property |
          I wouldn't say it was fully refurbished, but it's had a pretty good makeover for sure.
          0
          Votes
          jibbeni
          Hi, apakah parkir motor buat tamu memadai?pintu masuk parkir motor apa beda sama mobil?
          19 September 2016|
          Answer
          Response from gimun k | Reviewed this property |
          Sorry, I never parked the car in there.
          0
          Votes
          Room Tips
          "Always ask earlier and use executive floors for special services and access to the lounge."
          Read review
          "They have connecting doors rooms which suitable for big families, but be prepare to experience a hassle..."
          Read review
          "higher floors for better city view"
          Read review
          "choose the executive club room, it;s worthy for the price compare to facilities"
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing