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06/08/2017 07/08/2017
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    Verwood Hotel and Serviced Residence

    Jl. Raya Kupang Indah, Surabaya 60139, Indonesia
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    06/08/2017 07/08/2017
    Savings alert: 13% below average rate

    The price you found is 13% lower than this hotel's average rate of US$38/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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    US$33US$41
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    Traveller (91)
    Room & Suite (52)
    Dining (10)
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    Overview
    • Excellent12%
    • Very good45%
    • Average31%
    • Poor10%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.5 Star Hotel
    All hotel details
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (169)
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    There are newer reviews for Verwood Hotel and Serviced Residence
    See the most recent reviews

    11 - 15 of 106 reviews

    Reviewed 27 October 2016 via mobile

    Hotel and facility is quite old. The closet is leaking and the bathroom is flooded and quite dirty. I won't return to this place. However the staff is quite nice but overall, I didn't enjoy my stay at all.More

    Thank Kelvin S
    Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 1 November 2016

    Warm greetings, Kelvin S, and thank you for making Somerset your home away from home in Surabaya. We appreciate our guests' feedback, as this is the basis on which we can identify areas for improvement or consistency. Although Somerset celebrates its 21st birthday this year,...More

    Reviewed 26 October 2016

    The deposit held by the hotel, against my credit card ,is still being held, weeks after checkout!The phone number of SOMERSET HOTEL as given on the website is invalid.The laundry service was a disturbance. Bathroom very small.Can't contact or phone the hotel!More

    Review collected in partnership with this hotel
    Thank daffyk
    Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 27 October 2016

    Thank you for your stay at Somerset Hotel & Serviced Residence, and for your feedback, daffyk. I am pleased that that you have been contacted via e-mail concerning your credit card with an explanation concerning this matter, and the action taken to rectify it. As...More

    Reviewed 18 October 2016

    I stayed at Somerset Hotel for one night in Double Bed Room for a Business Trip. here is my review ROOM Spacious. even my king bed can easily fit 2 adult and one kid. There is also a sofa and a table. The flat tv...More

    Thank sandycolondam
    Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 20 October 2016

    Warm greetings from Somerset Surabaya, sandycolondam, and thanks so much for your recent stay with us, and for taking the time and effort to share your experience with the Tripadvisor community. It was delightful to read that you enjoyed our spacious rooms, bathtubs (available in...More

    Reviewed 11 September 2016 via mobile

    hotel and facilities are not as same as like in web (portal booking web) not clear description i booked for hotel 1 bed room but they gave me 1 room apartment and even they changed being 2 bedrooms which too big for me stay alone...More

    Thank Utet S
    Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 14 September 2016

    Warm greetings from Somerset Surabaya Hotel & Serviced Residence, Utet S, and thank you for your recent stay with us, and for sharing your insights. I am very sorry for the inconvenience caused to you. On the day of your arrival, we experienced a severe...More

    Reviewed 17 August 2016 via mobile

    The room and bathroom was spacious, and clean (at least as my eyes see). Breakfast could be better though, or maybe it's just my tounge. For me, the breakfast were plain with no taste at all. Also, there were some trouble when i check-in. They...More

    1  Thank Elizabeth T
    Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 18 August 2016

    Warm greetings from Somerset Surabaya, Elizabeth T, and thank you not only for your recent stay with us, but also for taking the time to share your experience with us. We are delighted that our spacious and comfortable accommodation met your expectations, although we regret...More

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    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Conference Facilities
    • Free Parking
    • Concierge
    • Banquet Room
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$38 - US$147 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #28 Spa Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 467
    • Reservation Options
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    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Somerset Surabaya Hotel And Serviced Residence ,
    • Somerset Hotel Surabaya
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    Traveller (91)
    Room & Suite (52)
    Dining (10)
    Pool & Beach (2)
    Hotel & Grounds (46)
    Bathroom (10)
    Business Centre & Event Rooms (1)
    Nearby
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    3.17 km away
     
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    1.39 km away
     
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    1.33 km away
     
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    8 reviews
    1.01 km away
     
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    Nearby Attractions
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    3.02 km away
    Bungkul Park
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    Monumen Perjuangan POLRI
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    Supermal Pakuwon Indah
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    Questions & Answers
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    Room Tips
    "Dont choose 6th floor, smelly carpet."
    Read review
    "Rooms are noisy near the ground floor. Reception is helpful."
    Read review
    "higher floor will have less noise polution from the highway close to he hotel"
    Read review
    "Higher floors have better views"
    Read review
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