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Hotel and facility is quite old. The closet is leaking and the bathroom is flooded and quite dirty. I won't return to this place. However the staff is quite nice but overall, I didn't enjoy my stay at all.More
Thank Kelvin S
Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 1 November 2016
Warm greetings, Kelvin S, and thank you for making Somerset your home away from home in Surabaya. We appreciate our guests' feedback, as this is the basis on which we can identify areas for improvement or consistency.
Although Somerset celebrates its 21st birthday this year,...More
The deposit held by the hotel, against my credit card ,is still being held, weeks after checkout!The phone number of SOMERSET HOTEL as given on the website is invalid.The laundry service was a disturbance. Bathroom very small.Can't contact or phone the hotel!More
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Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 27 October 2016
Thank you for your stay at Somerset Hotel & Serviced Residence, and for your feedback, daffyk. I am pleased that that you have been contacted via e-mail concerning your credit card with an explanation concerning this matter, and the action taken to rectify it. As...More
I stayed at Somerset Hotel for one night in Double Bed Room for a Business Trip. here is my review
Spacious. even my king bed can easily fit 2 adult and one kid. There is also a sofa and a table. The flat tv...More
Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 20 October 2016
Warm greetings from Somerset Surabaya, sandycolondam, and thanks so much for your recent stay with us, and for taking the time and effort to share your experience with the Tripadvisor community.
It was delightful to read that you enjoyed our spacious rooms, bathtubs (available in...More
hotel and facilities are not as same as like in web (portal booking web)
not clear description
i booked for hotel 1 bed room but they gave me 1 room apartment and even they changed being 2 bedrooms which too big for me stay alone...More
Thank Utet S
Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 14 September 2016
Warm greetings from Somerset Surabaya Hotel & Serviced Residence, Utet S, and thank you for your recent stay with us, and for sharing your insights.
I am very sorry for the inconvenience caused to you. On the day of your arrival, we experienced a severe...More
The room and bathroom was spacious, and clean (at least as my eyes see). Breakfast could be better though, or maybe it's just my tounge. For me, the breakfast were plain with no taste at all.
Also, there were some trouble when i check-in. They...More
1 Thank Elizabeth T
Response from Bryan L, Manager at Verwood Hotel and Serviced ResidenceResponded 18 August 2016
Warm greetings from Somerset Surabaya, Elizabeth T, and thank you not only for your recent stay with us, but also for taking the time to share your experience with us.
We are delighted that our spacious and comfortable accommodation met your expectations, although we regret...More
US$38 - US$147 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#28 Spa Hotel in Surabaya
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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