We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 136 hotels in Surabaya

Artotel Surabaya

522 reviews
Save
Traveller (491)
Room & Suite (79)
Dining (34)
Overview
  • Excellent31%
  • Very good52%
  • Average14%
  • Poor2%
  • Terrible1%
Travellers talk about
“art hotel”(10 reviews)
“roca restaurant”(6 reviews)
“studio room”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$24.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Surabaya hotels with availability
{"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "d74909ecf6cf48deb88e50e761251b4f", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":3313903,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79960385],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":1,"year":2018},"checkout":{"day":29,"month":1,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":24,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"d74909ecf6cf48deb88e50e761251b4f","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":27,"lowestMetaPrice":24,"additionalPartner":false,"highestMetaPriceDisplay":27,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":27,"lowestMetaPrice":24,"highestMetaPriceDisplay":27,"hotelName":"Artotel Surabaya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImQ3NDkwOWVjZjZjZjQ4ZGViODhlNTBlNzYxMjUxYjRmIiwiQUlLIjoiYWNmNDM1NmFhODk1NDg0ZTk5OWQyYjU4NmNjNGJhYjkifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "28/01/2018", "checkOut": "29/01/2018", "lowestPrice": "US$24", "hasDates": true, "hacComplete": true, "contentIdMappings": {"79960385":"AgodaIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (522)Write a Review
There are newer reviews for Artotel Surabaya
See the most recent reviews
Filter reviews
339 results
Traveller rating
111
176
47
4
1
Traveller type
Time of year
LanguageEnglish
More languages
111
176
47
4
1
Show reviews that mention
All reviewsart hotelroca restaurantstudio roomnice designunique conceptbudget hotelcomfy bedthree starlive musicthe check in processbusiness travelerbusiness tripwifi connectionhotel roomsnice stayrooms are cleannice hotel
FilterEnglish
Updating list...
21 - 25 of 339 reviews
Reviewed 4 November 2017

Surabaya is a large city, though it would be a stretch to call it a cultural world-metropol. There are many interesting places from a tourist's point of view, yet there are not many places with that contemporary vibe. Artotel is putting a serious effort in...More

Thank Ozan K
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 6 November 2017

Dear Ozan, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about aspects that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward...More

Reviewed 3 November 2017

I remember first time I went to the Artotel was for its Grand Opening ; at that time I was still living in Surabaya, and it was already a cool place. A few years later, nothing has changed. Or I should rather say : it...More

Review collected in partnership with this hotel
Thank LG-Aude-LG
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 6 November 2017

Dear Guest, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. Thank you once again for your positive review & we...More

Reviewed 3 November 2017

I wished I stayed longer as I was on a short transit and needed a place to sleep before heading on my next trip. Picked it because it was close to Pasar Turi Railway Station. The look and feel of the lobby to the room...More

Thank ABligh
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 6 November 2017

Dear Guest, We are truly grateful for your review. With it we can try to serve only better standard for our guests. It's a valuable advice for us all. Let me thank you again and we hope you will come back to our hotel and...More

Reviewed 19 October 2017 via mobile

The plus point is quick process for check in since I already booked through a tour website. I requested the room in high floor. Then I got the room with high floor. But unfortunately the room is not too clean. But the breakfast is good,...More

Thank intans2013
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 23 October 2017

Dear Intan, Warm greetings from Artotel Surabaya and thank you on your supportive review. We have noted your kind comment on item we have to improve and addressed it to the concern department. I hope that it hasn't put you off a return stay with...More

Reviewed 17 October 2017

Great value hotel that hits the sweet spot. This hotel is for visitors who wants peace of mind that they will receive reasonably good service and have a pleasant stay without the bells and whistles. The upside of not having the bells and whistles is...More

Review collected in partnership with this hotel
Thank Hariadi Tjandra T
Response from ARTOTEL_SBY, Manager at Artotel SurabayaResponded 19 October 2017

Dear Hariadi, We are truly grateful for your review. With it we can try to serve only better standard for our guests. It's a valuable advice for us all. Let me thank you again and we hope you will come back to our hotel and...More

View more reviews
PreviousNext
13456768
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$24 - US$49 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Best Value Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$24 - US$49 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Surabaya
#8 Spa Hotel in Surabaya
#11 Best Value Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (491)
Room & Suite (79)
Dining (34)
Hotel & Grounds (364)
Bathroom (31)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
nurraudhah235
27 August 2017|
AnswerShow all 2 answers
Response from fibellinda16 | Reviewed this property |
Around 6 am, but you can always ask for an early take outs
1
Vote
nurraudhah235
27 August 2017|
Answer
Response from Aurora Ribka M | Reviewed this property |
Breakfast normally start at 06.00 WIB
1
Vote
Wen W
8 June 2016|
AnswerShow all 2 answers
Response from Yustinus A | Reviewed this property |
You have two easy solution: 1. You can use train and get ticket from online ticket. After you book the ticket, you can use taxi in malang city to go to Train station. you can say in bahasa - Pergi Ke stasiun Kereta malang... More
0
Votes
Room Tips
"ask for a room that has a street view in upper level"
Read review
"Comfortable Cafe to Enjoy"
Read review
"Ask for high floor as it might help with noise from ground floor as well as view."
Read review
"We had a room on the 6th floor. There was some traffic noise but it did not disturb us."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite