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Garden Palace Hotel

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Traveller (324)
Room & Suite (135)
Dining (43)
Overview
  • Excellent20%
  • Very good45%
  • Average22%
  • Poor8%
  • Terrible5%
Travellers talk about
“royale club”(4 reviews)
“lobby area is”(3 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Reviews (310)
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171 results
Traveller rating
35
63
38
22
13
Traveller type
Time of year
LanguageEnglish
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35
63
38
22
13
Show reviews that mention
All reviewsroyale clubmaintained hotellobby area isbusiness triprenovated roomnice hotelwake up callstayed two nightswifi speedjapanese foodroom cardbaksoan upgradesurabaya citytunjungan plazanon smokingthe ground floor
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1 - 5 of 171 reviews
Reviewed 1 week ago via mobile

This is kind of classic hotel in surabaya. The most famous in here are dimsum party hehe, for the buffet also delicious. Usually world cup thr also have schedule for nobar... Recommended if you want feel another experience

Thank Anintya
Reviewed 3 weeks ago

We didn't stay at this hotel, only had Ramadan Iftar and dinner at the restaurant so our rate for room-related items may not be relevant. While we noticed that hotel forced their limit a little to meet the high demand of iftar, we also appreciate...More

Thank Anne R
Reviewed 24 May 2018 via mobile

old hotel renovated but not total. . the cleanliness of the rooms in the old building is very less. . . the air smells so uncomfortable. . old carpets with marks or stains seen. . the towels are old and not worth wearing. . food...More

Thank JRudyST
Reviewed 17 May 2018

I stayed in this hotel during a recent weekend getaway to Surabaya. I first want to note that all the staff I talked to were polite and professional, and as far as I could tell they genuinely wanted to make my stay a good one....More

Thank ZacharyMarret
Reviewed 16 May 2018 via mobile

I come to this hotel around 10 PM, and so tired, when I check in they needs some ID to check in. On my floor there is so smell(smoking around the floor?) The shower on my bathroom need to do renovation due to its not...More

Thank may s
View more reviews
About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$30 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#23 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$30 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#23 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (324)
Room & Suite (135)
Dining (43)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Cicilia Y
26 March 2018|
Answer
Response from Public Relation... M | Property representative |
Dear Ms. Cicilia Y yes, we have.
0
Votes
Google Translation
Cicilia Y
26 March 2018|
AnswerShow all 2 answers
Response from dave m | Reviewed this property |
Yes right
0
Votes
Laurence H
21 December 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
0
Votes
Google Translation
Room Tips
"If you need a non-smoking room you need to state in advance."
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"Select higher floor rooms with Suramadu Bridge facing."
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"Northern side rooms have a great view of the Suramadu bridge"
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"My room on the 6th floor was a quiet one but with no view."
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