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Garden Palace Hotel

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Traveller (324)
Room & Suite (135)
Dining (43)
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Overview
  • Excellent20%
  • Very good45%
  • Average22%
  • Poor8%
  • Terrible5%
Travellers talk about
“royale club”(4 reviews)
“lobby area is”(3 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (303)
There are newer reviews for Garden Palace Hotel
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Traveller rating
35
61
38
21
13
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35
61
38
21
13
Show reviews that mention
All reviewsroyale clubmaintained hotellobby area isrenovated roomnice hotelstayed two nightswifi speedroom cardan upgradelaundry servicesurabaya citytunjungan plazanon smokingtastejapanesemonumentrates
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11 - 15 of 168 reviews
Reviewed 7 November 2017 via mobile

The hotel card do not work almost everyday so that I could not enter the room in the evening after my full day activity. The management and employee seem do not have any intention to take any corrective actions. Not recomended hotel!More

Thank alfian a
Response from Public Relation... M, Hotel Manager at Garden Palace HotelResponded 10 November 2017

Dear alfian a, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your input and review. Hope we can serve you again very soon and looking forward for the next...More

Reviewed 19 October 2017

had lunch at lobby restaurant. Food was okay, cawanmushi was great. variety was great too. so many things to choose from. service was okay too. keep up the good work Garden Palace. however, please pay attention to room temperature at your meeting room. super hot.More

Thank MeiMeiPorwanto
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 21 October 2017

Dear MeiMeiPorwanto, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your feedback and review. Hope we can serve you again very soon and looking forward for the next coming....More

Reviewed 11 October 2017

i stayed there for about 7 days in total. Good location near key monuments and shopping malls. The room was good if the bathroom a little tired. Breakfast buffet was adequate if unspectacular. Staff were very attentive. Price at roughly AUS $50-60 was really goodMore

Thank Andrew R
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 October 2017

Dear Andrew R, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming....More

Reviewed 10 October 2017 via mobile

I have meeting at Caesar Palace, 24th floor The food during lunch was amazing, lots of stall and life cooking. The food quality was awesome as well coffee break. The parking access was easy. Friendly staffMore

Thank budi065
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 17 October 2017

Dear budi065, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your good review. Hope we can serve you again very soon and looking forward for the next coming. Best...More

Reviewed 18 September 2017 via mobile

Stayed for 2 nights here at this location. The rooms are definitely in need of an upgrade. CRT TVs, a bed with stained bedsheets, a musky smell lingering in the room, and lumpy pillows. The saving grace for this place is the staff, who are...More

Thank Alvin O
Response from Rahmi D, Director of Sales at Garden Palace HotelResponded 26 September 2017

Dear Alvin O, Warmest greeting from Garden Palace Hotel. Thanks for sharing your experience. Your thought is matter for us for better improvement and service. We appreciate your review and feedback. Hope we can serve you again very soon and looking forward for the next...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$31 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$31 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Surabaya
#22 Luxury Hotel in Surabaya
#25 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (324)
Room & Suite (135)
Dining (43)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Cicilia Y
26 March 2018|
Answer
Response from Public Relation... M | Property representative |
Dear Ms. Cicilia Y yes, we have.
0
Votes
Google Translation
Cicilia Y
26 March 2018|
AnswerShow all 2 answers
Response from dave m | Reviewed this property |
Yes right
0
Votes
Laurence H
21 December 2016|
AnswerShow all 2 answers
Response from Public Relation... M | Property representative |
Dear Laurence, Warmest greeting from Garden Palace Hotel. Sure we have spa packages but it's not include with room package. Spa is ready at our 7th floor, same floor with Fitness center. Looking forward to serve you... More
0
Votes
Google Translation
Room Tips
"If you need a non-smoking room you need to state in advance."
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"Select higher floor rooms with Suramadu Bridge facing."
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"Northern side rooms have a great view of the Suramadu bridge"
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"My room on the 6th floor was a quiet one but with no view."
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