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Ibis Surabaya City Center Hotel

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Traveller (221)
Room & Suite (108)
Dining (32)
Ratings and reviews
Certificate of Excellence
  • Excellent29%
  • Very good49%
  • Average20%
  • Poor1%
  • Terrible1%
Travellers talk about
“surabaya city”(28 reviews)
“tunjungan plaza”(31 reviews)
“basuki rahmat”(6 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Bar/Lounge
Concierge
Wheelchair Access
Business Centre
Dry Cleaning
Housekeeping
3 Star Hotel
Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedding, 4 modern High Tech meeting...
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Location and contact
Jl. Basuki Rachmad no. 94-96, Surabaya 60271, Indonesia
6.2 km to Juanda Airport
90 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (444)
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195 results
Traveller rating
64
94
29
5
3
Traveller type
Time of year
LanguageEnglish
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64
94
29
5
3
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All reviewssurabaya citytunjungan plazabasuki rahmatfacing the main roadstayed nights herevariety of foodswithin walking distancenice hotelshort holidayroom boyaccor memberbusiness tripbiggest mallrecommended hotelbed and pillowsbasic needsfast service
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1 - 5 of 195 reviews
Reviewed 3 weeks ago

The hotel is near the center of Surabaya, near the big shopping mall Tunjungan Plaza, and within walking distance to the nice Bon Ami restaurant. Arriving at a very busy lobby because of a wedding reception at the ground level, there's some gentleman hanging around...More

Thank Djakawinata S
Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center HotelResponded 3 weeks ago

Dear Mr. Djakawinata, Thank you very much for your very valuable feedback. I am definitely grateful for each of the points, as it helps us to see from a guests’ point of view and we may improve accordingly. We are going to constructively take all...More

Reviewed 3 weeks ago

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Review collected in partnership with Accorhotels.com
Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center HotelResponded 3 weeks ago

More

Reviewed 6 June 2018 via mobile

Been here with family for 2 nights. What i enjoyed during stay was the breakfast. Plenty of choices that suit me. With the considerable room rate it was really enjoyable breakfast. Room was ok, i think it is 3 star standard room concept. Not very...More

Thank Krisna M
Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center HotelResponded 7 June 2018

Dear Mr Krisna, Warmest Greeting from Ibis Surabaya City Center.... I wanted to personally thank you for staying with us and for taking the time to give nice review. We are delighted to learn that overall you have enjoyed your stay and we sincerely hope...More

Reviewed 5 June 2018 via mobile

The room was cleaned and all staff very nice. Fast responds to help when i need something (room boy and room service). And many variants for breakfast. Good location, easy to looked for kind of food. Near Surabaya zoo, taman bungkul, Surabaya carnaval night park...More

Thank Magno M
Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center HotelResponded 7 June 2018

Dear Mrs Magno, Thank you for taking the time to write your review on TripAdvisor and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya. It's a great source of inspiration and assistance to receive feedback from our valued...More

Reviewed 4 June 2018 via mobile

Stay for 3 nights for some vacation. Excellent service from all staff (receptionist, room boy, and waiters). The room was clean with simple furniture and good ac. And very strategist location to reach any location in surabaya.More

Thank Calvin D
Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center HotelResponded 7 June 2018

Dear Mr Calvin, Greeting from Ibis Surabaya City Center.... I wanted to personally thank you for staying with us and for taking the time to give nice review. We are delighted to learn that overall you have enjoyed your stay and we sincerely hope that...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Room Service
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$26 - US$34 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$26 - US$34 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (221)
Room & Suite (108)
Dining (32)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Alhimny E
16 June 2017|
AnswerShow all 2 answers
Response from Imella A | Reviewed this property |
Hai, I did the same thing tho. Kemarin aku titip ASIP juga di freezer mereka. Mereka mau kok buat bantu :) very helpful banget. That's why I love this hotel.
2
Votes
Daniel M
28 April 2017|
AnswerShow all 4 answers
Response from Vivi_Anggriani | Property representative |
Selamat siang, Bapak Daniel. Untuk perjalanan dari Hotel Ibis Surabaya City Center ke stasiun kereta api pasar turi pada pukul 07.00 hari kerja kira-kira 15 - 20 menit. Semoga jawaban kami membantu. Terima kasih sudah... More
1
Vote
R3B1
19 August 2016|
AnswerShow all 3 answers
Response from Voxregia | Reviewed this property |
Try Golf Graha Famili, idk the fee but the location is close enough, try search it on google
0
Votes
Room Tips
"upper floor to avoid noise from the street"
Read review
"Nice city view from my room"
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"I am not sure about the room of different types therefore cant help for tips"
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"Higher Room is better"
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