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Hotel NEO Gubeng

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Traveller (76)
Room & Suite (17)
Dining (5)
Overview
  • Excellent25%
  • Very good49%
  • Average19%
  • Poor6%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
3 Star accommodation
All hotel details
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Reviews (166)
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98 results
Traveller rating
28
50
13
5
2
Traveller type
Time of year
LanguageEnglish
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28
50
13
5
2
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All reviewsbudget hotelnear the train stationhelpful staffsdays staybusiness roombed linencheck in and check out processcomplete facilitiesaffordable priceconvenient locationspacious roomgreat roomnice hotelwalking distancefree wifibreakfast menufront office
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1 - 5 of 98 reviews
Reviewed 2 weeks ago

We stayed for 2 night, they have good service, they change the bed sheet everyday The breakfast is buffet with Indonesian and Chinese food Not suit with westerner who cannot eat spicy Located near many restaurant and mall Only thing I suggest to change is...More

Thank Fenfen2016
Reviewed 24 June 2018 via mobile

We stay for 2 nights. 2 rooms with connection door which is good for my family : it's deluxe connect with stardard room Breakfast good for budget hotel. The room clean Is good but not great. Do not order western food they made it totally...More

Thank Nina M
Response from Rendy L, General Manager at Hotel NEO GubengResponded 25 June 2018

Dear Nina M Greeting Hotel Neo Gubeng Surabaya.. Thank you for choosing Neo Gubeng for stay with Us . I am personally apologized to hear you had such a inconvenience with our mistake of food. I am convinced that your comments became our fully attention...More

A TripAdvisor Member
171
Reviewed 15 June 2018 via mobile

I stayed for 2 days. The staff is helpful and friendly. Wi-Fi is good. Breakfast menus have some options like traditional beverages and food. It is definitely a good place both for short and long stay.

Thank A TripAdvisor Member
Response from Rendy L, General Manager at Hotel NEO GubengResponded 25 June 2018

Dear A TripAdvisor Member Thank you for thank you for a positif feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Rendy Lysander

Reviewed 8 April 2018 via mobile

We only had 1 night to stay over in Neo Gubeng Hotel and wishing to have more nights to stay. The interior design was good, the room was clean, spacious, and comfortable. The staff were all friendly and brought fresh vibes. I make sure to...More

Thank christyanti
Response from Rendy L, General Manager at Hotel NEO GubengResponded 21 April 2018

Dear christyanti Warmest greetings from hotel NEO Gubeng Thank you for giving us a 4 stars.... we really appreciate that and hopefully you always enjoy staying at our hotel. We are happy that you are choose us during your stay at Surabaya. Again thank you...More

Reviewed 4 April 2018

We were there just for the night and needed a place to stay near the train station. This hotel was perfect for our needs. The staff was really helpful(I wish they would do away with the wigs though if the staff is uncomfortable)- they all...More

Thank abhisheku11
Response from Rendy L, General Manager at Hotel NEO GubengResponded 21 April 2018

Dear abhisheku11 Warmest greetings from hotel NEO Gubeng Thank you for giving us a 5 stars.... we really appreciate that and hopefully you always enjoy staying at our hotel. We are happy that you are choose us during your stay at Surabaya. Again thank you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Laundry Service
Breakfast Available
Airport Transportation
Dry Cleaning
Concierge
Room amenities
Air Conditioning
Things to do
Restaurant
Details
Price range
US$19 - US$35 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Best Value Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$19 - US$35 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Best Value Hotel in Surabaya
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (76)
Room & Suite (17)
Dining (5)
Questions & Answers
Ask a question
Bryan H
27 January 2018|
AnswerShow all 2 answers
Response from ReisDNA | Reviewed this property |
The breakfast time is from 6:00 to 10:00 am
1
Vote
Nanda R
23 February 2017|
AnswerShow all 2 answers
Response from Marcus T | Reviewed this property |
Tak, tiba masa malam dari keretapi.
0
Votes
Room Tips
"choose 4th or 5th floor for quite"
Read review
"choose single room for short trip/transit"
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"Room for solo traveler is available"
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"for saving money, choose nano room if you are solo traveler"
Read review
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