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03/12/2017 04/12/2017
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    Mercure Surabaya

    Jl. Darmo 68-78, Surabaya 60264, Indonesia
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    03/12/2017 04/12/2017
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    US$43
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    Traveller (277)
    Dining (81)
    Room & Suite (77)
    Quest Hotel Surabaya
    322 reviews
    #57 of 136 hotels in Surabaya
    0.10 km
     
    Artotel Surabaya
    497 reviews
    #7 of 136 hotels in Surabaya
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    Amaris Hotel Bintoro
    23 reviews
    #40 of 136 hotels in Surabaya
    0.2 km
     
    Hotel Majapahit Surabaya managed by AccorHotels
    840 reviews
    #1 of 136 hotels in Surabaya
    2.8 km
     
    Overview
    • Excellent20%
    • Very good53%
    • Average20%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “pizza hut” (8 reviews)
    “new building” (14 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (698)
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    1 - 5 of 445 reviews

    Reviewed 3 weeks ago

    I used to stay in this hotel quite a lot way back 2007 and so on, once the hotel just re-opened, and since at that time I used to have business travelling to Surabaya a lot, so this hotel is memorable with all their services...More

    Thank S4nt1e
    Response from Sugito A, Manager at Mercure SurabayaResponded 2 weeks ago

    Dear S4nt1e, May I begin by thanking you for the review on Trip Advisor for us. We sincerely appreciate you taking the time to write us your feedback. I was delighted to read that you enjoy with our services before, I will thank the personally...More

    Reviewed 4 weeks ago via mobile

    Stayed for 2 night in Oktober 2017. Breakfast was good, rooms okey, facility very good too. One that worse was just laundry. 3 from 8 pieces was back. And 5 of it still not back. Poor laundry services. Poor laundry services.More

    Thank Yanda P
    Response from Sugito A, Manager at Mercure SurabayaResponded 2 weeks ago

    Dear Yanda P May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I am glad to hear that you enjoy our wide variety of the breakfast selection, I will...More

    Reviewed 4 weeks ago

    The hotel ambiance was good. The housekeeping service required improvement as the speed was slow and hand towels were not there when I entered the room after checking in. The lobby staff was helpful and attentive.More

    Review collected in partnership with Accorhotels.com
    Thank Kunjaya W
    Response from Sugito A, Manager at Mercure SurabayaResponded 2 weeks ago

    Dear Kunjaya W, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us your feedback. I was delighted to read that you enjoy with hotel ambiance, I will thank the personally on your behalf...More

    Reviewed 20 October 2017 via mobile

    The location is very good. I got the room at the old building. The internet connection is poor. And the television signal is not good. I called the technician but it still doesn’t work. I have to bear with it. Breakfast is good, lots of...More

    Thank intans2013
    Response from Sugito A, Manager at Mercure SurabayaResponded 2 weeks ago

    Dear Intans2013, May I begin by thanking you for the review on Trip Advisor for us. We sincerely appreciate you taking the time to write us your feedback. I was delighted to read that you satisfied with our locations, I will thank the personally on...More

    Reviewed 20 October 2017

    Never experience such bad service before and no one seems to care even if make several requests. The front desk dont even answer repeated calls for simple service. There are always items for the room being left out and even on repeated calls, nothing is...More

    Review collected in partnership with Accorhotels.com
    Thank Choo K
    Response from Sugito A, Manager at Mercure SurabayaResponded 2 weeks ago

    Dear Choo K, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. However it is with sincere regret that we note your dissatisfaction with our service and facilities. “Please...More

    Quest Hotel Surabaya
    322 reviews
    #57 of 136 hotels in Surabaya
    0.10 km
     
    Artotel Surabaya
    497 reviews
    #7 of 136 hotels in Surabaya
    0.6 km
     
    Amaris Hotel Bintoro
    23 reviews
    #40 of 136 hotels in Surabaya
    0.2 km
     
    Hotel Majapahit Surabaya managed by AccorHotels
    840 reviews
    #1 of 136 hotels in Surabaya
    2.8 km
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Pool
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Spa
    • Outdoor pool
    • Golf Course
    Details
    • Price range
    • US$34 - US$67 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 Business Hotel in Surabaya
    • #16 Spa Hotel in Surabaya
    • #18 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 257
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Priceline, Cancelon, Travelocity, Hotwire and Orbitz so you can book your Mercure Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Mercure Surabaya Hotel Surabaya
    Add Photo Photos
    Traveller (277)
    Dining (81)
    Room & Suite (77)
    Pool & Beach (16)
    Hotel & Grounds (189)
    Bathroom (16)
    Family and Play Areas (6)
    Business Centre & Event Rooms (4)
    Nearby
    Amaris Hotel Bintoro
    23 reviews
    .16 km away
     
    Artotel Surabaya
    497 reviews
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    Quest Hotel Surabaya
    322 reviews
    .10 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Bayu S
    1 December 2016|
    AnswerShow all 7 answers
    Response from Sugito A | Property representative |
    Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
    0
    Votes
    TobyMoeckel
    19 October 2014|
    AnswerShow all 4 answers
    Response from Sugito A | Property representative |
    Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
    0
    Votes
    Room Tips
    "they have new wings, choose this one"
    Read review
    "I stayed on the 7th Floor which is non - smoking. The top floors (14-10) are smoking i'm sure."
    Read review
    "Our room was fine and quiet. Not sure about any of the others"
    Read review
    "Ask for their new wing."
    Read review
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