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Mercure Surabaya

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Traveller (307)
Room & Suite (102)
Dining (82)
Overview
  • Excellent21%
  • Very good52%
  • Average20%
  • Poor5%
  • Terrible2%
Travellers talk about
“new building”(15 reviews)
“pizza hut”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (749)
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473 results
Traveller rating
102
233
101
21
16
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LanguageEnglish
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102
233
101
21
16
Show reviews that mention
All reviewsnew buildingpizza hutchinese restaurantaccor hotelssuperior roomswimming poolwelcome drinknice hotelbusiness triptunjungan plazataman bungkulblue bird taxirecommended hotelchecking inmeeting roombreakfast buffet isnon smoking
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1 - 5 of 473 reviews
Reviewed 3 weeks ago via mobile

Good comfortable hotel in the heart of town. Choose new building (premier room) for better and newer room. Gym and sauna on 2nd floor, good to have when travelling. Several restaurants and cafè serving consistent good food.More

Thank Bobby S
Response from Sugito_1, General Manager at Mercure SurabayaResponded 2 weeks ago

Dear Bobby S , We very much appreciate your comments regarding your stay at the Mercure Surabaya at Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as...More

Reviewed 3 weeks ago

I stayed just one night for business purpose. Everything was so smooth start from come in to come out from this hotel. The staff was courteous and always smile. The room itself was clean and neat. So just a perfect stay for me.More

Thank RioTirta
Response from Sugito_1, General Manager at Mercure SurabayaResponded 2 weeks ago

Dear Rio Tirta , We very much appreciate your comments regarding your stay at the Mercure Surabaya at Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as...More

Reviewed 3 weeks ago via mobile

The location is very strategic, the concierge and security staff were so friendly. We get the fastest check in process with Ms Deby Budiarti and get the standard room non smoking as we requested before by phone reservation. The room was very spacious, cozy, the...More

Thank Yenni77
Response from Sugito_1, General Manager at Mercure SurabayaResponded 2 weeks ago

Dear Yenni77 , We very much appreciate your comments regarding your stay at the Mercure Surabaya at Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an...More

Reviewed 4 weeks ago

Was booked into this hotel for 3 nights stay, location of hotel is good and during check in, reception was handled nicely. The hotel is a little "old" while the room clean. Except for the "grey" colour bath towels, otherwise all will be nice. I...More

Thank Bin A
Response from Sugito_1, General Manager at Mercure SurabayaResponded 3 weeks ago

Dear Bin A , Warmest Greeting from Mercure Surabaya.... Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At...More

Reviewed 22 June 2018 via mobile

Fast check in and check out procedure Great welcoming cake Neat and comfortable accomodation Placed near to center of Surabaya city Good breakfast with any varians from Indonesian local food, western food etcMore

Thank Enrico R
Response from Sugito_1, General Manager at Mercure SurabayaResponded 26 June 2018

Dear Enrico R , We very much appreciate your comments regarding your stay at the Mercure Surabaya at Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as...More

View more reviews
About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Wheelchair Access
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$34 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#20 Spa Hotel in Surabaya
#20 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$34 - US$69 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#20 Spa Hotel in Surabaya
#20 Luxury Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Photos
Traveller (307)
Room & Suite (102)
Dining (82)
Pool & Beach (16)
Family and Play Areas (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Bayu S
1 December 2016|
AnswerShow all 7 answers
Response from Sugito_1 | Property representative |
Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
0
Votes
TobyMoeckel
19 October 2014|
AnswerShow all 4 answers
Response from Sugito_1 | Property representative |
Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
0
Votes
Room Tips
"no comment on this, mine was great"
Read review
"Ask for newly renovated rooms. They are better, but may require room upgrade (pay more)."
Read review
"good location , good pool view 317"
Read review
"Its suite rooms are very wide equipped with bathup"
Read review
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